Role Description Als Head of Customer Activation verantwortest Du die Steuerung aller Aktivitäten, die sicherstellen, dass Kund*innen nach fertiggestellter NE3 optimal angebunden werden und die nachgelagerte NE4 erfolgreich in den Anschlussprozess überführt wird. - Entwicklung der Customer-Activation-Strategie entlang des gesamten Aktivierungsprozesses. - Sicherstellung, dass operative, (IT-) technische und prozessuale Abhängigkeiten frühzeitig erkannt und sauber gesteuert werden. - Enge Zusammenarbeit mit angrenzenden Bereichen wie Construction & Deployment, Vendor Management, Customer Service, Product und Operations. - Operative Steuerung von Dienstleistern und Partnern im Aktivierungsumfeld. - Sicherstellung von Zeit, Qualität und Kundenerlebnis im Einklang. - Definition von KPIs, Reportings, (IT-) Anforderungen und Prozessen sowie Steuerungslogiken für den Aktivierungsprozess. - Analyse von Engpässen, Eskalationen und Prozessabbrüchen. - Entwicklung nachhaltiger Lösungen zur Skalierung der Aktivierung. - Übersetzung von Markt-, Kunden- und Prozessanforderungen in klare operative Vorgaben. Qualifications - Explizite Erfahrung in der Steuerung komplexer End-to-End-Prozesse in der Glasfaserbranche. - Langjährige Führungserfahrung im FTTH-Umfeld. - Kommunikationsstärke und Durchsetzungsvermögen. - Fähigkeit, Teams und Stakeholder auf gemeinsame Ziele auszurichten. - Fundierte Erfahrung in der Zusammenarbeit mit technischen, operativen und externen Stakeholdern. - Management mehrstufiger Dienstleister- und Partnerlandschaften. - Analytisches, strukturiertes und unternehmerisches Denken. - Freude an der messbaren Verbesserung von Prozessen. - Sicher im Umgang mit KPI-Management, Reporting und datenbasierter Entscheidungsfindung. - Hohe Eigenverantwortung und Umsetzungsstärke. - Pragmatische Lösungsfindung in dynamischen Situationen. Benefits - Flache Hierarchien mit Raum für Ideen und konstruktives Feedback. - Übernahme der Kosten für einen leistungsstarken Internetanschluss mit bis zu 50 € netto im Monat. - Digitaler Essenszuschuss von bis zu 115 € netto im Monat. - Flexible Arbeitszeiten und die Option, jederzeit innerhalb Deutschlands von zu Hause zu arbeiten. - Bis zu 25 Tage im europäischen Ausland arbeiten. - Monatlicher Rabatt von 40 € auf Mobilfunk- oder Festnetzrechnung durch unseren Partner Vodafone. - 30 Tage Urlaub im Jahr, plus Heiligabend und Silvester. - Bis zu 10 Tage unbezahlten Urlaub on top mit Xtra-Plus. - Zuschuss für Bikeleasing über EURORAD. - Unterstützung der Mitgliedschaft im Urban Sports Club und Kooperation mit awo lifebalance. - 5 % zusätzlich zum Jahresgrundgehalt für Altersvorsorge. - 3-monatige Entgeltfortzahlung im Krankheitsfall sowie Absicherung bei Invalidität und im Todesfall. Company Description Die OXG Glasfaser GmbH ist ein Gemeinschaftsunternehmen von Altice und Vodafone. Wir bauen und betreiben ein schnelles und zuverlässiges Glasfaser-Netz für ganz Deutschland. Über einen Zeitraum von sechs Jahren werden wir rund sieben Millionen Haushalte in Deutschland mit Glasfaser versorgen. Dabei investieren wir bis zu sieben Milliarden Euro in standardisierte Breitbandlösungen und den innovativen FTTH-Ausbau.

Role Description We are recruiting a Service Technical Support professional to join our team in Cluj-Napoca, Romania. In this role, you will provide remote technical support across the EMEA region, leveraging your analytical skills and knowledge of software and hardware technology. Your primary responsibility is diagnosing hardware and software issues reported by customers or internal teams, and delivering solutions aligned with our established procedures. This is a remote service delivery role where customer satisfaction, ownership, and results-driven performance are key priorities. Key Responsibilities - Remote Support & Troubleshooting - Diagnose and troubleshoot software issues for Vertiv products (Cloud Service Portal, Vertiv Critical Insight, Environment Connect) reported by customers or field personnel. - Provide remote software support for monitoring platforms, documenting and overseeing the entire process from initiation to resolution. - Troubleshoot and resolve issues related to networking, monitoring systems, operating systems, and database systems. - Manage alarms and field force operations, ensure accurate case management, and deliver excellent customer service in line with defined SLAs. - Configuration & Integration - Configure DC systems, thermal and UPS systems, modems, routers, and PDUs. - Integrate and oversee energy and thermal systems within advanced monitoring platforms. - Customer & Stakeholder Management - Provide technical assistance to customers and subcontractors throughout the support lifecycle. - Prepare periodic technical reports for customers, including network audits. - Assist sales and field agents with technical issues related to Vertiv's hardware product solutions. - Act as a liaison between customers, channels, distributors, and internal departments to ensure high service levels. - Learning & Development - Collaborate with senior engineers to conduct laboratory tests, simulating and resolving customer incidents while preparing necessary documentation. - Stay current with emerging technologies and effectively apply this knowledge to Vertiv products and customer environments. - Assist with customer engineering tasks such as commissioning, maintenance, and emergency response with support from senior engineers. Qualifications - Education: Polytechnical studies specializing in Electrical Engineering, Electronics, Telecommunications, Thermal Management — or equivalent relevant experience. - Language: English proficiency (B2+ level, written and spoken) required for EMEA-wide communication. - Strong written and verbal communication skills. - Solid organizational and time management skills. - Analytical and problem-solving abilities. - Demonstrated adaptability and a positive attitude in a fast-paced environment. - Ability to manage multiple tasks simultaneously. - Detail-oriented, self-motivated, and conscientious. Preferred Qualifications - Experience in any of the following areas is advantageous: - Customer interaction in a technical capacity. - Direct involvement with hardware and/or software systems in data centers or other high-availability environments. - BAS/BMS or Electronic Monitoring systems. - Familiarity with network protocols, computer-based networks, database structures, and high-level software architectures. - General understanding of Uninterruptible Power Systems (UPS), DC and Cooling Systems, and telecom fundamentals. - ITIL certification or familiarity with ITSM frameworks. Work Schedule & Environment - You will be part of a department operating 24/7 to monitor and support critical infrastructure for customers in Data Centers, Financial, Telecom, Governmental, and Industrial sectors. - Shift work: Three rotating shifts across weekdays, weekends, and legal holidays within a flexible schedule. - Core hours: Approximately 75% of work is concentrated during regular business hours; the remaining 25% covers evening/night shifts. - Four-day workweeks when incorporating weekend shifts. - Periodic on-call availability required. Travel Requirements - 10% travel. Benefits - A dynamic, international work environment supporting EMEA-wide operations. - Continuous learning and development opportunities with access to cutting-edge technologies. - Career growth within a global organization. - Collaborative team culture with mentorship from senior engineers. - Competitive compensation and benefits package.

Role Description Are you a senior localization professional in Taiwan with a flawless command of the tech domain and a proven track record of steering complex linguistic projects to success? We are seeking an experienced Language Lead (English to Traditional Chinese - zh-TW) to champion linguistic quality, govern terminology assets, and lead a distributed team of freelance translators for our premier IT and software localization pipelines. In this strategic role, you will act as the bridge between global project management teams and local linguistic resources. You will own the quality of the Traditional Chinese output for high-profile technology brands, ensuring all software UI, documentation, and digital assets are perfectly tailored to the Taiwanese market. Qualifications - Bachelor’s degree in Translation, Linguistics, or a related field. - 5+ years of hands-on experience in IT/Software localization, with at least 2+ years acting in a Language Lead, Reviewer, or LQA Specialist capacity. - Native fluency in Traditional Chinese (Taiwan) with an impeccable, professional command of source English. - Deep sensitivity to local tech terminology vs. regional variants is mandatory. - Must be currently living and working in Taiwan with an established, reliable remote setup. - Deep proficiency in advanced translation management systems and CAT tools (e.g., Trados Studio, Phrase, memoQ) alongside automated Quality Assurance tools (e.g., Xbench). - Exceptional communication, organizational, and conflict-resolution skills, with a demonstrated ability to manage concurrent pipelines and tight release schedules. Requirements - Define, implement, and maintain rigorous quality standards for all English to Traditional Chinese (Taiwan) localization streams. - Audit deliverables and manage the linguistic feedback loop. - Author, update, and manage localized style guides, comprehensive IT glossaries, and Translation Memories (TMs) to enforce domain-specific consistency. - Lead, mentor, and coordinate a remote team of freelance translators, editors, and LQA testers. - Provide actionable linguistic feedback, onboarding training, and query resolution. - Partner closely with global Project Managers, Engineering teams, and client stakeholders to optimize localization workflows, mitigate risks, and troubleshoot complex technical or linguistic challenges. - Monitor, analyze, and report on resource performance, linguistic quality metrics, and project delivery timelines. Benefits - Flexible Remote Work: Work from anywhere, managing your own hours around project deadlines. - Long-Term Collaboration Opportunities: We aim to build lasting partnerships with our freelance linguists; successful candidates will become part of our preferred talent pool for ongoing, periodic project assignments. - Cutting-Edge Tech: Gain experience working with advanced localization workflows, AI-driven translation tools, and global brand content. - Elite Projects: Build your portfolio by working on software utilized by millions of global users daily.

• Provides highest level customer support by resolving escalated customer complaints/questions. • Processes highest volume of inbound calls and other correspondence. • Negotiates alternative options for warranty with manufactures on behalf of the customer. • Identifies product trends and communicates concerns to quality team. • Collaborates with stores, merchandising and other operations departments to quickly solve issues. • Processes subcontractor invoices. • Identifies and corrects discrepancies. • Schedules service appointments. • Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems. • Communicates with internal and external personnel in a professional and timely manner. • Maintains accurate files and processes in order to maximize productivity. • Processes open work orders in need of resolution. • Performs other support as needed. • Other duties as assigned.