• Lead group and 1-on-1 onboarding sessions, guiding customers through deployment and configuration of PreVeil's full product suite across a wide range of IT environments • Deliver follow-on training sessions to ensure customers are confident and capable on the platform • Manage technical implementation projects including file migration, email services, SIEM services, and software deployment from kickoff through completion • Own resolution of customer technical questions and issues via service ticket and email, providing timely and thorough responses • Take full ownership of complex technical issues, collaborating with the development team when deeper investigation is required • Create and maintain troubleshooting and problem resolution documentation for internal and customer-facing use • Coach and mentor less senior Technical Support team members, sharing expertise and helping elevate the overall capability of the team.

• Develop full-stack business applications using Python and the Anvil framework • Design and implement innovative solutions, particularly within the AWS ecosystem • Collaborate with consultants and industry specialists to solve client challenges • Identify opportunities to create new service offerings and technology solutions for Baker Tilly clients • Contribute reusable components and best practices that accelerate future development efforts

Role Description Are you a paradigm-shifting, synergy-blasting technologist who eats raw Assembly for breakfast and deploys multi-region Kubernetes clusters in your sleep? We are looking for an individual who can balance high-level architectural abstraction with low-level bit-shifting. This role requires navigating $O(N^2)$ political environments while maintaining $O(1)$ code efficiency. Core Responsibilities - Architectural Overlordship: Design, implement, destroy, and rebuild next-generation micro-frontend-monoliths. - Data Pipeline Wrangling: Process exabytes of un-indexed, corrupted JSON, XML, YAML, and CSV files simultaneously without losing a single trailing comma. - Legacy Archaeology: Maintain, refactor, and pray over a COBOL codebase written in 1974 that runs our entire global payroll system. - Cross-Functional Chaos: Act as a bridge between Engineering, Product, Marketing, Legal, and the local coffee machine. - Edge-Case Guarding: Write test cases that capture things that shouldn't mathematically happen but will anyway because users are creative. Qualifications - Wsparcie SaaS - selekcja zgłoszeń - język portugalski - empatia wobec klienta - podstawy języka SQL Requirements - Frontend Mastery: Must have 15 years of experience in React (even though it was released in 2013). - Deep understanding of Vanilla JS quirks, specifically why typeof null === 'object' and [] == ![] evaluates to true. - Backend Robustness: Proficient in Rust, Go, C++, Python, Brainfuck, and Whitespace. - Ability to exit vim on the first attempt without disconnecting the server. - Cloud & DevOps: AWS, Azure, GCP, IBM Cloud, Oracle Cloud, and a private server running under a desk in Ohio. - Experience managing a minimum of $10^5$ concurrent Docker containers. Benefits - Healthcare: 100% medical coverage for you, your dependents, your pets, and your digital avatars. - Time Off: Infinite PTO (with a mandatory minimum of -5 days per year). - Equipment: A 128-core workstation with 2TB of RAM, a mechanical keyboard with extra-loud blue switches, and a single, slightly wobbly ergonomic stool. - Snacks: Free artisanal water, kombucha on tap, and oxygen molecules.

• Handle real-time chats, calls, and emails from Adobe business users. • Provide consultative support across the customer journey—from onboarding and installation to troubleshooting and post-sales care. • Upsell and cross-sell Adobe offerings, contributing to revenue growth and user expansion. • Work with cross-functional teams, including product and engineering, to resolve complex issues using subject matter experts (SMEs). • Maintain excellent knowledge of our products and services to understand customer's needs. • Respond to incoming requests for cancellation of services and persuade our customers to remain with us. • Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated. • Identify opportunities to turn dissatisfied customers into happy customers. • Ensure timely follow-ups on unresolved issues and maintain accurate case documentation in the ticketing system. • Enhance performance by focusing on Customer Happiness (CH) and Average Handling Time (AHT). • Troubleshoot customer queries related to billing, account management, installation, and product functionality. • Log, prioritize, and triage issues from phone, chat, email, and web channels. • Stay calm under pressure while managing customer sentiment and expectations. • Maintain professional communication and timely responses to all customer interactions.