• This role will support the business by managing customer lifecycle marketing, retention activity, email and SMS automation, and database growth across e-commerce, retail, and customer channels. • Own the end-to-end planning, execution, optimisation, and reporting of CRM email and SMS campaigns, automated flows, and lifecycle marketing across e-commerce and retail channels. • Design and manage full customer journeys including lead capture, welcome, post-purchase, loyalty, repeat purchase, win-back, and re-engagement flows to drive retention and customer lifetime value. • Develop and execute CRM and retention strategies focused on increasing customer lifetime value, repeat purchase rate, engagement, and attributed revenue using data-driven insights. • Build and optimise customer segmentation strategies based on behavioural, transactional, engagement, acquisition, lifecycle stage, and customer value data for targeted messaging. • Manage CRM automation including flow logic, triggers, conditional splits, dynamic content, A/B testing, personalisation, and performance optimisation across email and SMS. • Write clear, warm, and conversion-focused CRM copy for campaigns, SMS, subject lines, preview text, CTAs, and lifecycle messaging while maintaining brand alignment. • Oversee CRM reporting, deliverability, list hygiene, database growth initiatives, system integrations (e.g., Shopify, Reviews.io), and collaborate cross-functionally with internal teams to support commercial goals..

Role Description Veenstra + Lloyd's is looking for a friendly, caring, and customer focused Customer Success Coordinator to be the welcoming voice of our company. This role is ideal for someone who genuinely enjoys helping people, takes pride in solving problems on the first call, and wants to own the customer experience from first inquiry through to a completed, paid job. Our Customer Success Coordinator plays a key role in making sure every customer feels heard, every lead gets a fast response, and every existing customer receives the proactive care they deserve. Key Responsibilities - Providing a warm, professional, and welcoming experience for every customer by phone and email - Responding to inbound leads within 30 minutes during business hours - Booking site visits and routing customers to the right specialist on our sales team - Following up on service plan quotes - Proactively calling existing customers to book recurring service plans - Providing morning phone coverage when needed (7am) - Coordinating with field technicians on leads they identify during service calls - Preparing customers for site visits with confirmations, reviews, and helpful prep information - Documenting every customer interaction in our service software - Maintaining a calm, helpful, and professional tone in every customer interaction Qualifications - Minimum 3 years of experience in a service advisor, dispatcher, or customer service coordinator role (trades, automotive, or similar industries) - Demonstrated experience converting leads into booked appointments over the phone - Strong written and verbal communication skills - Experience with field service management software considered an asset (Simpro used at our company, training provided) - Comfort taking customer payment over the phone via secure payment links - Proficiency in Windows and basic office software Education Requirements - High school diploma or equivalent - Diploma or training in customer service, business administration, or trades coordination (preferred) Experience Requirements - Minimum 3 years experience as a service advisor, dispatcher, or customer service coordinator in a trades, automotive, or similar service environment Benefits - Full-time schedule - Compensation: $25 per hour plus performance incentives and commissions - Equipment: Laptop, headset, and phone system access provided Company Description Step into a role at Veenstra + Lloyd's where you are more than a coordinator, you are the consistent voice that keeps our customers feeling cared for. Start your journey with us and help us grow a business that does right by every customer, every time!

Role Description We are seeking an experienced East Africa Luxury Travel Consultant to join our growing team of specialists. This is a client-facing, itinerary-driven role focused exclusively on B2C luxury travel sales and operations coordination. You will work directly with high-net-worth international clients to design and deliver exceptional East African safari experiences, while coordinating seamlessly with lodges, camps, and in-country partners. This role is not B2B-focused and does not involve trade sales or wholesale contracting. Success in this role is defined by the ability to convert high-value enquiries, design exceptional itineraries, and consistently deliver outstanding client experiences from enquiry through to post-travel follow-up. - Design and sell bespoke luxury safari itineraries across East Africa (Kenya, Tanzania, Rwanda, Uganda, and surrounding regions) - Engage directly with high-net-worth clients to understand their preferences, expectations, and travel motivations - Manage the full client journey from initial enquiry through to booking confirmation and travel completion - Coordinate closely with lodges, camps, and local partners to ensure flawless execution of itineraries - Build and maintain strong, trust-based client relationships through exceptional communication and service delivery - Stay up to date with East African destinations, new lodge openings, seasonal travel trends, and regulatory requirements - Achieve and exceed individual sales targets while contributing to overall team performance - Ensure accuracy and professionalism in all itineraries, communications, and CRM updates Qualifications - Proven experience as a luxury travel consultant, ideally with a strong focus on East Africa - In-depth knowledge of East African destinations, including lodges, camps, safari circuits, and exclusive experiences - Strong track record in direct-to-client luxury travel sales and itinerary design - Excellent written and verbal communication skills, with the ability to engage high-net-worth clients - Strong organisational ability and attention to detail in managing complex itineraries - Ability to work independently while remaining aligned to a collaborative team environment - Passion for travel, wildlife, conservation, and delivering world-class client experiences Requirements - Proficiency in additional languages such as French, German, or Spanish - Experience using luxury travel systems such as Wetu, Tourplan, or similar CRM/itinerary platforms - Previous experience working with international high-end clientele in a sales-driven environment Benefits - Competitive salary with performance-based commission structure - Direct exposure to luxury East African lodges and world-class travel experiences - Flexible working environment - Ongoing training, destination development, and access to industry events - Opportunity to travel and experience the destinations you sell firsthand

Title: Automation and AI Assistant CRM Manager Location: London England GB Job Description: About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We’re looking for a highly motivated and commercially driven CRM Assistant Manager to help deliver best-in-class customer communications across email, push, SMS, and in-app channels. This role will play a key part in executing and optimizing CRM campaigns that drive customer engagement, retention, and revenue growth. You’ll work across campaign planning, audience segmentation, personalization, reporting, and testing — using platforms including Braze, Movable Ink, and reporting through Looker. We’re particularly interested in candidates who are excited about the potential of AI within CRM and can use emerging tools and automation to improve campaign performance, efficiency, personalization, and customer experience at scale. This is an exciting opportunity for someone who combines creativity with analytical thinking and wants to help shape the future of AI-enabled customer marketing. As a Assistant CRM Manager you will CRM Campaign Execution - Support the planning, briefing, build, QA, and deployment of CRM campaigns across email, push, SMS, and in-app messaging. - Build and manage customer journeys and automated lifecycle campaigns within Braze. - Coordinate campaign calendars and ensure timely delivery of communications. - Work closely with creative, trading, digital, and brand teams to align messaging and priorities. Personalisation & Customer Experience - Leverage customer data and segmentation to deliver highly targeted and personalized communications. - Use Movable Ink to create dynamic and real-time personalized content experiences. - Identify opportunities to improve customer engagement through behavioural targeting and lifecycle optimization. AI & Innovation Use AI tools and automation to improve CRM effectiveness, efficiency, and scalability. - Explore how AI can enhance (list not exhaustive) - subject line generation and optimization - copy variation and personalization - customer segmentation - send-time optimization - predictive targeting - content recommendations - campaign analysis and insight generation - Stay informed on emerging AI trends and recommend innovative ways to improve CRM performance and customer experience. - Partner with internal teams to test and scale AI-enabled CRM initiatives. Mobile App CRM - Support CRM activity across the full app funnel e.g. acquisition, activation, engagement, feature adoption, push opt-in, revenue and repeat app usage. - Build, test and optimise mobile-first journeys using push notifications, in-app messaging, app inbox/content cards and email/SMS support journeys. - Work with data teams and our MMP to understand and utilise app events, customer behaviours and opportunities to improve key app journeys. - Ensure mobile CRM campaigns are QA’d across relevant customer states, devices and journeys, including deep links and app/web landing experiences. - Identify opportunities to connect site and app behaviour, such as web-to-app migration, browse recovery, basket recovery, personalised recommendations, and app-exclusive content. Reporting & Insights - Monitor and report on campaign performance using Looker and CRM platform analytics. - Analyse key metrics including open rate, click-through rate, conversion, retention, and revenue contribution. - Deliver actionable insights and recommendations to continuously improve performance. - Support A/B and multivariate testing strategies across campaigns and customer journeys. Process & Optimisation - Support CRM best practices across testing, deliverability, segmentation, and compliance. - Help streamline campaign workflows and operational processes using automation and AI-assisted tools. - Ensure all communications are accurate, on-brand, and customer-focused. Who you will work with CRM, Digital and more About You - Experience working in CRM, email marketing, or lifecycle marketing. - Hands-on experience with CRM platforms - Braze an advantage. - Experience using reporting and analytics tools such as Looker. - Strong analytical mindset with confidence interpreting campaign performance data. - Excellent attention to detail and organisational skills. - Understanding of customer segmentation, personalization, and customer lifecycle marketing. - Strong communication and stakeholder management skills. Desirable - Experience with Movable Ink or dynamic content platforms. - Experience using AI tools within marketing workflows. - Understanding of automation, predictive marketing, or AI-driven personalization. - Basic HTML/email build knowledge. - Experience within retail, beauty, fashion, or ecommerce environments. Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? - Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves - We’re a hybrid model with flexibility, allowing you to work how best suits you - 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday - Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey - Financial security and planning with our pension and life assurance for all - Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues - Bring your furry friend to work with you on our allocated dog friendly days and spaces - And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!