• responsible for leading and coordinating Field Service Engineers in Northern Germany and Poland • ensure high-quality technical support, operational excellence, and a consistent customer experience throughout the region • translate departmental and company strategy into operational execution • work closely with different departments and stakeholders to ensure alignment and support an integrated customer journey • foster a culture of trust, accountability, and continuous development • act as a mentor, coach, and facilitator, creating a safe environment in which team members can perform, grow, and contribute to shared success

• Traveling to customer sites to install, fix, repair and maintain machine tool equipment and controls for customer’s organizations • Using on-line technical documents, manuals and vendor resources to research machine issues • Ensuring accurate documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation • Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training • Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company • Training in CNC repair and Haas equipment is part of the on-boarding process, with factory certification within the first year

• Traveling to customer sites to install, fix, repair and maintain machine tool equipment and controls for customer’s organizations • Using on-line technical documents, manuals and vendor resources to research machine issues • Ensuring accurate documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation • Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training • Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company • Training in CNC repair and Haas equipment is part of the on-boarding process, with factory certification within the first year. • Perform related duties as required

Role Description Repair Technician- Contractor for Fitness Equipment and similar products. - Job Type: Contract - Settlements: potential to earn 40K-100K+ dependent upon volume, location, and contract work accepted. Settlements process weekly. - AIT Home Delivery offers the ultimate level of customer care for the final delivery, assembly and/or repair of consumer goods. - Our dedicated teams of contractors offer fast and reliable home services for many high-end companies sending goods directly to consumers. We are looking for Repair Contractors for: - Fitness equipment - Wine coolers - Massage chairs - Similar products Looking for contractors with the knowledge and ability to: - Evaluate - Troubleshoot - Analyze - Identify - Repair fitness bikes, treadmills, smart home gym systems, wine coolers, and similar products. Clients are very high-end companies. Dedication to customer service is a must. Qualifications - Possess the skills to read and comprehend manufacturer's manuals and instructions used in repairing equipment. - Must have your own transportation to and from the site of repair. - Must own hand and power tools and have the experience and mechanical aptitude to build products to manufacturer specifications. - Must have an EIN (federal tax ID) - This can be obtained (free) at irs.gov. - Comply with insurance and vehicle registrations. - DOT /MC numbers may be required for GVWR over 10,000 lbs. - Must comply with your state laws for the vehicle being used to complete work. - Background and Drug Screens are performed on all contractors including helpers. - MVR are performed for all driving contractors. - You must be committed to providing exceptional customer service. - Be tech-savvy with a mobile phone and possess excellent communication skills. Benefits - Potential to earn 40K-100K+ dependent upon volume, location, and contract work accepted. - Settlements process weekly. Company Description Visit our Site to Learn more about AIT Worldwide!