• Accurately enter ABS data (e.g. Surgeon name, procedure date, discharge disposition, admit diagnosis, POA status, etc.) 95% + Accuracy • Meets or exceeds bill drop dates/AR expectations • Consistently monitors and manages AR to facilitate dropping of pending, old, or problematic accounts of assigned locations in accordance with 30-Day Bill Drop policy. • Accurately reports principal diagnosis in keeping with the most current AHA Coding Clinic and ICD-10-CM/ICD-10CM guidelines. 95% + Accuracy • Manages NCCI and OPPS edits in compliance with industry regulations. Appends modifiers to charges when appropriate. • Identifies and reports to supervisor recurring charge issues that can be addressed with ancillary department managers. • Generates appropriate query selection based on clinical evidence established in the patient medical record. • Maintains established Productivity Standards Same Day Surgery: 6 accounts per hour Observation: 5 accounts per hour. • Emergency Room: 12 accounts per hour. Ancillary encounters: 30 accounts per hour. • Meets or exceeds the expected DRG/APC accuracy rate of 95% Diagnosis and procedural codes applied to accounts result in the appropriate DRG or APC assignment(s)

• Manage insurance claim submissions, payment processing, and billing issue resolution • Prepare and submit clean, accurate claims to insurance companies via electronic systems, mail, or fax • Respond to inquiries from providers, staff, and insurance companies regarding billing concerns • Identify, troubleshoot, and resolve billing discrepancies or complaints • Review accounts and recommend next steps to the Billing Team Lead for resolution or escalation • Perform collection activities including follow-ups, claim corrections, and resubmissions to third-party payers • Process insurance payments and maintain accurate daily deposit records • Generate and maintain daily, weekly, and monthly billing and collection reports • Participate in mandatory monthly staff meetings • Maintain strict confidentiality of patient health information and ensure full compliance with HIPAA regulations

Remote - Medical Receptionist Location: Remote US - Must be located in Central or Eastern Time Zones. Full time Description CareHarmony is fulfilling an opportunity in healthcare and chronic care management in an ever-changing industry. We thrive in our ability to support our providers and their patients. We are looking for an individual excited to join a growing startup designed to bring value and quality service to population health. CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence that thrives in a high-volume environment. The Receptionist will be the primary support for all incoming calls, directing as needed and resolving minor inbound concerns. Shift: 10:30 am - 7 pm CST Pay: $14.50/hr Duties/Responsibilities: - Handle all inbound calls to the organization; determine the purpose/screens and directs to the appropriate department or team member. - Routes messages and escalations to the appropriate department or team member - Schedules appointments, reschedules as needed. - Performs administrative and clerical support tasks. Professional Experience: - Required: Minimum of one (1) year experience in a Customer Support, Administrative, Healthcare Reception, Provider Office, or Patient Relations role - Preferred: Minimum of one (1) year clinical experience - Preferred: Active Clinical Multi-State/Compact License Required Skills/Abilities: - Excellent written and verbal communication skills - Excellent interpersonal and customer service skills - Positive, uplifting personality with a natural ability to handle and deescalate escalations - Basic understanding of administrative and clerical procedures - Fundamental experience working with Microsoft Office Suite or related software Education and Experience: - Associates' Degree or equivalent preferred Work Environment: Work is performed remotely, hardware provided, and the employee fulfills the internet requirement to company standards. Remote employees must maintain a professional work environment (room with a door) as if in an office setting without distractions that could disrupt the employee’s work and communication with clients, patients, or internal team members. ***Must be located in Central or Eastern Time Zones.

• Educate and support Providers, Division Directors/Managers and clinical staff by providing ongoing coding training • Conduct random chart audits and provide direct feedback to providers • Investigate and answer provider coding questions • Review various data/reports and provide additional feedback • Routinely visit Providence Medical Groups (PMG) clinics and attend clinical meetings • Stay current with annual updates to CPT and ICD-10 and HCPCS codes