• Design, build, and maintain contact volume forecasts for three levels of support. • Develop headcount models to support hiring plans and service level targets. • Partner closely with outsource vendors for workforce planning and performance management. • Provide data-driven insights for BPO budgeting and long-range financial planning. • Serve as a core member of the Customer Service Leadership Team, presenting insights to senior leadership.

Role Description Il ruolo principale sarà supportare il team nello sviluppo delle attività del nostro incubatore online per startup e nell'espansione delle opportunità di business. Le principali responsabilità includono: - Gestione delle candidature per il programma Startup Builder e Startup Booster, con analisi e selezione delle startup da ammettere. - Costante comunicazione e supporto operativo alle startup selezionate e alla community di Startupper di Startup Geeks. - Revisione dei deliverable delle startup e feedback per migliorarne i risultati. - Supporto nella gestione delle attività di vendita inbound e creazione di nuove opportunità di business. - Supporto 1.1 ai team che partecipano ai programmi di incubazione e accelerazione. - Monitoraggio e analisi dei dati relativi alle performance del nostro incubatore e delle startup incubate, con reportistica periodica. - Collaborazione con Mentor e team per allineamento strategico e gestione delle attività di open innovation con corporate partner. - Attività sul Club degli Investitori di Startup Geeks per scouting Startup e creazione di valore al network degli investor. Qualifications - Massima curiosità e interesse nel mondo startup. - Conoscenza base di come funziona il mondo startup. Requirements - Ownership imprenditoriale: agiamo come imprenditori, non come esecutori. - Fiducia radicale: la fiducia è alla base di tutte le nostre relazioni lavorative e umane. - Mentalità 10x: pensiamo sempre in grande e cerchiamo soluzioni innovative. - Velocità di esecuzione: agiamo con un costante senso di sana urgenza. - Impatto reale: ogni nostra azione deve generare un cambiamento concreto per i nostri clienti. - Energia positiva: trasmettiamo passione, entusiasmo e spirito proattivo. Benefits - Impatto: il tuo lavoro influenzerà la crescita di Startup Geeks e supporterà decine di fondatori di startup. - Autonomia: sarai responsabile della gestione dei progetti che ti verranno assegnati. - Team: sarai circondato da un team di giovani talenti. - Opportunità di crescita: ogni nuovo assunto ha l’opportunità di crescere personalmente e professionalmente. - Lavoro da remoto, orari flessibili e vacanze illimitate. Company Description Siamo la startup che ha come obiettivo quello di affiancare la crescita di chi vuole innovare trasmettendogli le migliori conoscenze, competenze e network per farlo al meglio. - Startup Builder: supporto a 1100 progetti in 12 settimane. - Startup Booster: ottimizzazione dei processi e accelerazione delle vendite. - Club degli Investitori: aiuto alle startup per raccogliere finanziamenti. - Corporate Innovation: supporto alle aziende nella crescita e innovazione. - Attività editoriale: raccontiamo storie di successo e fallimento. - Piattaforma Club degli Imprenditori: +1.200 founder e +100 ore di formazione video.

• Participate in end-to-end business process mapping and analysis for electric distribution patrol and inspection programs • Work with stakeholders across field operations, engineering, vegetation, asset management, and compliance • Document current-state (As-Is) and future-state (To-Be) processes using BPMN 2.0 standards • Develop process models using tools such as SAP Signavio (preferred), ARIS, Blueworks, Visio, or similar • Capture workflows including patrols, inspections, defect prioritization, and compliance cycles • Identify process inefficiencies, risks, and gaps related to inspection completion, data quality, and handoffs • Align processes with SAP S/4HANA, SAP EAM, and mobile workforce solutions • Define KPIs such as inspection adherence and defect backlog • Establish process governance standards and documentation practices

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The Business Analyst for Digital Ad Sales Technology is responsible for NBCU's Digital Ad Sales Video ad serving systems and support, parenting closely with our Digital Ad Sales Product, Engineering, Planning, Strategy, and Operations teams. Liaison between the Ad Sales business users and technology organization, providing consistent and frequent updates to users on progress and resolution of requests, defects and enhancements. Responsibilities: - Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions. - Take ownership of tickets from a queue to answer user requests which may involve investigating, training on best practices, data analyzing of log files, and testing to help resolve. - Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets. - Work with a ticketing system to track, categorize, prioritize and communicate status to the business. - Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions. - Understand how issues impact the business and escalate critical issues when necessary. - Support and troubleshoot issues, identify root causes, and proactively implement sustainable corrective actions. - Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events. - Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency. - Technical subject matter expert for all ad integrations across the NBCU portfolio including Peacock and Olympics - Execute system configurations such as commercial break patterns, network design, inventory shares, user data collection and targeting, video measurement, and programmatic ad serving Qualifications Basic Requirements: - Minimum 3 years of experience in a Digital Ad Operations, Ad Technology, or equivalent role - Proficiency in MS Word, Outlook and PowerPoint. High proficiency in advanced Excel functionality (pivot tables, v-lookups, etc.) - System experience in Freewheel - Bachelor's degree Desired Characteristics: - Curious and innovative mind set to streamline processes and automate where possible - Proven track record of team project execution and systems implementations - Project Management and prioritization skill sets - Deep understanding of Dynamic Ad Insertion, ad serving technology and product taxonomy - Strong knowledge of sales planning, order fulfillment, inventory, ad operations, trafficking, order optimization, pacing and delivery reconciliation - Technical background - experience setting up system integrations, troubleshooting ad tech issues, and system configuration - Experience within a media company a huge plus - Strong interpersonal skills - Ability to multi-task in a fast-paced, deadline-driven environment - Ability to think strategically and creatively - Strong computer skills, especially in Excel, Power Point, and Word. Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $80,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.