• Support the Chief Communications Officer and Global Head of Strategic Health Partnerships in translating event concepts and customer objectives into clear work-plans, production timelines, run-of-show documents, task lists, and next steps. • Manage the end-to-end production and deployment of events and activations that showcase Thrive’s methodology at live events, congresses, and customer programs, working within the strategy, objectives, and direction established by Thrive leadership. • Serve as a key day-to-day event production point of contact for customer teams, ensuring their goals are reflected in every activation and that they have a seamless, world-class experience. • Source, brief, and manage external production service providers and vendors, holding them accountable to scope, timeline, and budget. • Coordinate and help run multiple concurrent events and shows, keeping logistics, timelines, and stakeholders aligned across a busy congress and activation calendar. • Maintain event workplans, calendars, action-item trackers, guest and speaker logistics, approval deadlines, production documents, and status updates so that internal teams and vendors remain aligned. • Coordinate with communications, content, social, creative, and video teams to track event-related materials, approvals, signage, presentations, scripts, content capture, and social assets. • Support scheduling, briefing materials, travel details, rehearsals, greenroom needs, and other logistical requirements for Thrive leaders, customer executives, speakers, and guests. • Be present on the show floor to lead set-up, manage live execution, and solve problems in real time when things go sideways. • Coordinate event closeout, including vendor reconciliation, final invoices, asset collection, follow-up items, and documentation of key outcomes and lessons learned.

Role Description As Brand USA's event portfolio continues to grow in scale and complexity, the Event Operations & Strategy department is evolving — and the Senior Director of Event Operations is the cornerstone of that evolution. This role is the organization's primary execution leader and its strategic architect for what Brand USA events become: someone who owns flawless delivery today while actively designing the next generation of experiences for tomorrow. - Owns the physical delivery of key Brand USA events — the contracts, production, logistics, and on-site execution. - Evaluates event formats, integrates AI into operational workflows, and brings concrete ideas to internal stakeholders about how Brand USA's events should evolve. - True senior meeting planner role requiring deep, hands-on expertise in complex AV and production design, hotel and venue operations, and multi-city international event execution. - Reports to the SVP of Global Markets. Qualifications - Bachelor's degree or equivalent experience. - 10+ years of progressive meeting planning and event management experience. - Demonstrated, hands-on expertise in complex AV/production design. - Expert-level knowledge of hotel and venue operations. - Proven experience executing large-scale, multi-city, and international events (1,000+ attendees). - Strong vendor and DMC management experience. - Exceptional organizational and communication skills. - A demonstrated eye for event design and continuous improvement. - Curiosity about the future of the events industry. - Fluent, daily use of Claude or other similar generative AI tools. - Proficiency with Cvent and project management platforms. - Experience working directly with the C-suite and senior organizational leadership. - CMP, CMM, or equivalent certification preferred. - Significant domestic and international travel required. - Excellent written and verbal communication skills. - Excellent interpersonal skills. - A dedicated remote work area that is quiet enough for employees to concentrate. - Ability to travel on occasion as required. - Ability to frequently operate a computer and other office productivity machinery. - Ability to lift up to twenty (20) pounds. - Ability to perform the essential functions with or without a reasonable accommodation. - May require more than forty (40) hours per week to perform the essential duties of the position. Requirements - Own and drive master event timelines and communication calendars across key Brand USA events. - Lead end-to-end on-site logistics for events of 1,000+ attendees across multiple cities and countries. - Manage room block pickup, rooming lists, VIP accommodations, and attrition exposure. - Oversee all F&B planning, including menu development and dietary accommodations. - Manage ground transportation logistics. - Oversee registration operations, ensuring seamless attendee check-in. - Oversee budget stewardship, including tracking and reconciliation. - Lead post-event reconciliation and final settlements. - Design and specify full AV/production requirements for events. - Develop detailed technical riders and production specifications. - Direct general session production and oversee signage strategy. - Select, contract, and manage AV/production vendors. - Direct and manage external contractors and event staffing resources. - Consult regularly with internal department heads to align event operations. - Build and maintain strong relationships with hotel, venue, and destination partners. - Bring a continuous improvement mindset to every event. - Integrate AI tools into event operations workflows. - Research and pilot emerging event technologies. Benefits - Medical, Dental, and Vision: Three medical plan options through CareFirst. - Life and AD&D Insurance: Company-paid basic life and accidental death & dismemberment insurance. - Short-Term and Long-Term Disability: Company-paid insurance. - 401(k) Retirement Plan: A 401(k) plan with employer matching contributions. - Flexible Spending Accounts (FSA): Options for pre-tax deductions for healthcare and dependent care expenses. - Transit and Parking Account: Pre-tax deduction option for transit and parking expenses. - Wellness Program: Access to a wellness and disease management program. - Employee Assistance Program (EAP): Access to resources for personal and work-related issues. - Voluntary Benefits: Options for additional life insurance, pet insurance, etc. - International Medical Coverage: Coverage for medical emergencies while traveling internationally on company business.

• Understand and manage project scope as agreed with the client and ensure that it is fully executed by both MS and client • Communicate with clients to facilitate scheduling, training, and delivery of virtual events • Create and maintain required project artifacts including project schedule, training materials, project requirements documents, and presentations for various discussions • Effectively communicate project expectations and progress to our clients, team members, and executive team in a timely and clear manner • Continually strive to improve virtual event management processes by enhancing best practices and proactively identifying areas of improvement • Understand MS products and how platform updates will impact product set-up

• Produce Events (70%) • Work alongside the Virtual Events team to understand the clients’ vision of the event, manage pre-event preparation, live event facilitation, and post-event recording production • Assist with connecting and training presenters on the platform • Troubleshoot technical issues as they arise • Clearly and accurately read scripts publicly on live virtual events • Ensure quality audio and video for the live virtual event and recording • Create archive recordings to be used by the client for future trainings • Operational Support (30%) • Maintain accurate quality records and updated SOPs • Build strong client relationships through effective communication, professionalism, and adhering to established timelines