• Build and maintain automation workflows using MCP (Model Context Protocol) integrations • Connect and automate processes across Notion and HubSpot • Support the fulfillment, sales, and marketing teams with workflow automation • Identify manual or repetitive processes and propose automation solutions • Document workflows and ensure automations are reliable and scalable • Troubleshoot and optimize existing automations as tools and requirements evolve**

• Design and implement AI-driven solutions, including LLM-based applications, agentic workflows, and automation systems • Build multi-step data pipelines for document processing, transformation, validation, and error handling • Develop semantic search and RAG-based solutions using embeddings, vector databases, and retrieval pipelines • Engage with business stakeholders to understand complex workflows and identify opportunities for AI adoption • Translate business requirements into scalable technical architectures and solution designs • Ensure integration with enterprise platforms, data sources, and governance systems

Requisition Number: 2356157 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director, RCM Commercial Services AI Transformation Product is responsible to drive AI across Revenue Cycle Management Commercial Services strategy while supporting execution of the strategy across our Enterprise Partnerships. The role will work alongside cross functional teams inclusive of Growth, Engineering and Operations, to ensure we are all aligned on a unified strategy while successfully executing on that strategy. AI Transformation Product Lead must drive the strategy including optimal operational model, technology utilized internally to perform the services and roadmap to continuously evolve the Commercial Services offering. This individual will work alongside members from across Optum to solve complex business needs for our external customers and internal operations teams to ultimately set our strategic direction that optimizes overall business performance. The ideal candidate for this role must be passionate about driving AI powered innovations across RCM Services, effective at working in a fast-paced, high-energy environment and confident in their interactions with senior leaders, providers, and business partners. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Owns the What/Why of internally utilized and externally sold AI Powered Commercial RCM Services offering - Owns AI Transformation Product Roadmap for Commercial Services - Lead and participate in the development of key RCM Commercial Services initiatives to ensure we are infusing AI powered solutions - Predict emerging needs in the RCM Commercial Services market and develop AI Powered solutions to meet them - Develop and manage business plans to achieve objectives - Translate highly complex concepts in ways that can be understood by a variety of audiences - Influence senior leadership to adopt new ideas, products, and/or approaches - Lead voice of the Commercial Services AI Powered solutions, supporting strategic on-sites and growth opportunities - Influence innovation across teams to ensure aligned; cohesive progress across multiple areas including engineering, technology, growth, marketing, and operations - Accountable for the full product lifecycle management, including: strategy, design, development, management and end of life of new, existing or acquisition products - Leverage market insights to understand market/customer needs to identify new opportunities or make adjustments to current product offerings - Accountable for delivering product performance against expectations and updates changes to a product portfolio to improve competitive position, and optimal product performance to meet customer and market needs - Accountable to and/or own the P&L. Partner with internal or external stakeholders (key customers, product partnerships, etc.) to define and drive future product direction - Works with Finance and other matrix partnership to define pricing/costing structures for AI Powered Commercial Services products - Coordinates with Product Operations and Engineering on rollout strategy for AI Powered Commercial Services products - Works across the matrix to support actual adoption of new features and functions of specific AI Powered Commercial Services products You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 8+ years of Product Management experience - 6+ years of experience working in health care solutions - inclusive of AI Powered Revenue Cycle Management solutions - 4+ years of experience in development and communicating project plans and/or roadmaps of activities to achieve the Product Strategy. Experience prioritizing work efforts across matrixed teams to manage the most effective execution of deliverables - 4+ years of experience working with multiple teams / stakeholders to gather and document detailed business and technical requirements - Experience with commercial growth and sales - Experience working in a highly matrixed organization - Experience with effectively presenting to Senior Management - Domain expertise in RCM applications and associated data with AI innovation experience - Proficient in interpreting and analyzing data to support decision making - inclusive of ability to support synthesis of financial models and business cases Preferred Qualifications: - People management experience - Demonstrated business leadership - inclusive of being detail oriented, strong collaborator with high emotional intelligence - Proven organizational skills with ability to be flexible and work with ambiguity *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description We are looking for Chinese-speaking AI Quality Analysts to evaluate personalized AI conversations and assess response quality across dimensions such as relevance, grounding, helpfulness, and natural integration of personal context. This role combines analytical thinking, creativity, and attention to detail. You will create realistic conversational scenarios, compare AI-generated responses, and provide structured evaluations to help improve the quality of next-generation AI systems. - CONTRACT: Freelance (2 months) - COMMITMENT: 30–40h/week with minimum 4h PST overlap - LOCATION: 100% Remote — India, Pakistan, Bangladesh, Egypt, Ghana, Nigeria - PROCESS: Online Assessment (~60min) - NOTES: Chinese fluency and willingness to use a primary personal Google account for evaluation purposes are mandatory. Responsibilities - Create realistic multi-turn conversational scenarios in Chinese - Evaluate AI-generated responses for relevance, accuracy, and usefulness - Assess how effectively personal context is incorporated into responses - Compare and rank multiple AI responses side-by-side - Identify grounding issues, unsupported assumptions, and incorrect personalization - Review conversation quality, tone, and naturalness - Write clear evaluation rationales and structured feedback - Verify that AI systems correctly utilize available context and data sources - Follow evaluation guidelines and maintain high-quality standards - Manage evaluation data according to project requirements Qualifications - Professional proficiency in written and spoken Chinese - Bachelor's degree or equivalent experience in a relevant field - Strong analytical and critical thinking skills - Experience in AI evaluation, data annotation, content moderation, research, or similar analytical work is preferred - Ability to assess nuanced and subjective quality differences in AI responses - Strong written communication skills - Comfortable working with AI tools and conversational systems - Willingness to use a primary personal Google account as part of the evaluation process