Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Customer Success team is responsible for implementing and supporting Avtec projects sold through the company’s sales channels. The team is held accountable for reaching business targets associated with customer satisfaction, revenue, and budget. The Customer Success team works closely with all other departments throughout the organization to ensure successful projects and long-term customers. Job Description This is a position within the Customer Success team, focusing on essential administrative and operational support that is critical to the implementation and long-term support lifecycle of communication systems. This role provides an opportunity to develop foundational system knowledge and cross-functional skills, with a defined path for growth into a Customer Support Engineer position. The Specialist must possess strong attention to detail and problem-solving abilities to navigate complex organizational processes. Job Responsibilities: Serve in an administrative capacity by managing crucial back-office processes for the Customer Success and Post Sale teams. Manage the end-to-end processing of Return Material Authorizations (RMA) and Equipment Return Authorizations (ERA), which requires significant persistence and problem-solving to overcome systemic and logistical obstacles. Support Project Managers by accurately creating new System Implementation (SI) projects in the internal system. Generate Purchase Orders (PO) for the Post Sale Teams to ensure timely procurement of necessary products and services. Coordinate product and service backlog releases and execute date changes as directed by leadership and project schedules. Assist in resolving issues such as credit holds, partial shipments, early shipments, and incorrect shipping addresses, coordinating with internal teams like accounting and shipping. Take overflow customer support calls and take notes and provide basic guidance to customers. Preferred Qualifications: Basic Requirements Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Lead and manage complex projects from initiation through delivery, ensuring adherence to timelines, scope, quality, and business objectives • Partner with Product and Engineering leadership to define clear project objectives, deliverables, success criteria, and measurable KPIs • Develop and maintain detailed project and release plans, including resource allocation, dependency mapping, risk management, and contingency planning • Drive structured planning cadences (quarterly planning, sprint governance, release readiness) across distributed teams • Proactively identify, quantify, and mitigate risks; escalate when necessary with clear mitigation strategies and decision options • Establish transparent reporting mechanisms and executive-level status updates to ensure alignment and delivery predictability • Facilitate effective communication and collaboration across cross-functional teams and time zones • Continuously improve delivery processes, introducing automation and AI-driven workflows to enhance productivity and quality • Conduct post-project reviews and implement actionable improvements based on lessons learned • Take ownership of driving the software development lifecycle (SDLC) across all phases, ensuring alignment with engineering best practices and security standards

• Support the planning, coordination, and delivery of assigned projects and initiatives aligned to International Higher Education strategic priorities. • Work within a matrix environment to coordinate inputs across multiple functions, regions, and stakeholders. • Track milestones, risks, dependencies, and decisions, providing clear and timely updates to programme and business leaders. • Maintain project documentation, plans, and reporting to support transparency and informed decision making. • Identify risks and issues early, escalating where appropriate and supporting mitigation planning. • Facilitate effective communication and collaboration across project teams, ensuring clarity of roles, timelines, and outcomes. • Contribute to continuous improvement of project delivery practices, templates, and ways of working within the program management team.

• Perform various environmental due diligence projects within our HUD Services division • Environmental reviews • State and federal regulatory program file reviews • Field investigations • Basic understanding of commercial real estate lending and finance • Performance of environmental due diligence projects