Job Link: https://ziphire.hr/job/95224df0-6207-4446-9d6c-4e9f62445fae About Rockefeller Capital Management: Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 32 markets throughout the United States, as well as an office in London. The Firm oversees $198 billion in client assets as of December 31, 2025. Position: The Technology team is seeking an individual who can work onsite at our Corporate Headquarters location, has a deep expertise in serving clients, and is passionate about advances in Information Technology. The Systems Engineer will provide on-site white glove service support services, hardware and software installation, moves, configuration, and problem resolution in a Microsoft Entra environment. This individual will respond to, diagnose, and troubleshoot problems through tools, analysis, and discussion with users to restore service and/or identify and correct problems, and will closely interact and offer support with end-users at all levels of the organization both in person and via remote access support tools. The ideal candidate will possess a motivational commitment to excellence, offer a personal approach to service, enjoy being challenged, and is dedicated to pursuing growth and learning. Responsibilities: Provide advanced, L2/L3 support to end-users for Microsoft Entra, Exchange Online, SharePoint, OneDrive, Office 365, PC hardware, operating systems, software applications, peripherals, installations, and device management. Provide advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as client contact on technical and service-related problems. Diagnose and repairs mechanical, hardware, software, and system failures using established procedures. Act as the primary provider of technical support to users for hardware, OS, and application issues for all end-users, including Executive Level clients. Monitor and update Service Desk incident tracking tickets via ServiceNow for issue response and resolution. Function as primary point of contact and communication with end-user from assignment of ticket to successful resolution of issue. Work with various automated and manual build and imaging methodologies. Perform installations, moves, software and hardware additions and changes to end-users IT equipment. Advanced research of client issues and effectively resolve. Interact with resolver groups to diagnose and resolve problems when possible. Document processes and procedures for self-help and for informational troubleshooting for other resolver groups. Perform end-users adds, changes, deletions and account/MFA/password resets in Entra. Support end-user mobile smart devices i.e., iPad, iPhones, and Android devices.

• Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud. • Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking. • Collaborate with Service Engineers to validate and update technical information. • Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst. • Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning. • Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability. • Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction.

• Work closely with prospective and existing customers to understand their business and technical requirements. • Design and deliver persuasive technical presentations, product demonstrations, and Proof of Concepts (PoCs). • Collaborate with sales teams, partners, and fellow systems engineers, building long-term relationships based on trust and expertise. • Play a key role in winning strategic customers and accelerating deal cycles through technical leadership.

• Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities • Aligns Systems Engineering efforts across products and projects • Understands enterprise goals and KPIs to ensure value is delivered against them • Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations • Communicates with key user and operational groups to understand business needs • Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques • Markets and promotes Systems and Software Engineering capabilities so that end users understand the team's capabilities and the associated benefits • Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners • Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner • Provides guidance on configuration, debugging, and support for software engineering applications in SAP. • Documents, reviews and ensures that all quality and change control standards are met • Guides field and corporate roll-outs of technology • Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure/software needs • Reviews specifications for complex technology solutions • Provides regular status to leadership regarding progress of Systems Engineering efforts • Reviews and approves purchase requests for hardware and software • Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics • Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals • Receives and prioritizes escalations and incoming requests from product teams and stakeholders • Guides the production of in-house documentation around solutions • Monitors tools and proactively helps teams struggling with systems issues • Provides leadership, mentoring, and coaching to Systems Engineering professionals • Attracts, retains, and develops top talent • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback • Fosters collaboration with team members to drive value and identify and resolve impediments • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs • Guides more junior team members in strategy, alignment, analysis, and execution tasks • Participates in and contributes to learning activities around systems engineering core practices (communities of practice)