Role Description This position is a Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center (CCC) part of an interdisciplinary healthcare team. The incumbent is efficient, motivated, and focused on customer satisfaction. This position is performed above the full performance level and includes a range of higher-level duties. - Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the needs of Veterans, their family members and/or legal representatives via various available contact modalities including telephone calls, secure messaging, chat, text messaging, and video. - Routinely reviews computer medication profiles for therapeutic duplication, prescription noncompliance, allergies, and drug reactions. Seeks assistance from a Clinical Pharmacist or supervisor for further evaluation if needed. - Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner. - Consistently documents patient contact and resolution in VISN CCC software and/or the Electronic Health Record (EHR). - Assists in the documentation of medication variances. - Assists in training for lower graded technicians and technician students. - Assists in the completion of workload for other VISN CCC Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs. - Performs all duties of lower graded technicians, if required. - Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran's concerns at first contact. - Stays abreast of and consistently follows regulations, policies, and directives to ensure safe medication distribution. - Actively supports VISN VA Health Connect team members in troubleshooting issues with CCC software systems, telephone software, and databases. - Seeks assistance from designated Lead Technician, a pharmacist, or supervisor when responding to unusual questions. - Follows applicable regulations and instructions regarding access to computerized files. - Participates in continuous daily improvement and VISN VA Health Connect initiatives. - Completes additional duties as assigned. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Certification: Must pass a national certification exam and hold an active national certification through either: - Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). - National Health Career Association (NHA), Certified Pharmacy Technician (ExCPT). - Grandfathering Provision: A Pharmacy Technician employed in VHA on the effective date of the qualification standard (11/7/2023) is considered to have met all qualification requirements. Requirements - Experience: Candidates must possess one year (1) of experience equivalent to the next lower grade level (GS-06). - Certification: Must pass a national certification exam and hold an active national certification through either: - PTCB as a CPhT. - NHA as a ExCPT. - Knowledge, Skills, and Abilities: - Knowledge of pharmacy technician principles, practices, concepts, and theories. - Knowledge of the computerized prescription process. - Ability to resolve pharmacy/medication issues with other members of the healthcare team. - Ability to train developmental pharmacy technicians and students. - Ability to dispense medication or sterile products following all regulations. - Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases. - Preferred Experience: Experience in Call Center and Outpatient Pharmacy. Benefits - Competitive salary and regular salary increases. - 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays). - After 12 months of employment, up to 12 weeks of paid parental leave. - After 60 days of employment, full-time employees may be eligible for a childcare subsidy up to 25% of total eligible childcare costs. - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care insurance.

• Responsible for screening orders, specializing in research, review and entry of prescription overrides • Ensure patients receive their correct prescriptions in a timely manner • Direct questionable prescriptions to the prescriber for clarification • Meet specified production and quality standards as defined by the management team • Perform other pharmacy functions as required

• Own the development, maintenance, and execution of forward-looking drug spend forecasting models • Quantify the impact of macro-market shifts in collaboration with Pricing team • Partner with the Clinical Strategy team to translate upcoming pharmacy market events into quantitative financial models • Evaluate customer level trends, to identify key drivers and inform future expectations at the overall spend levels • Translate highly complex actuarial and analytical findings into clear, compelling narratives for executive leadership, consultants, and sophisticated employer groups • Direct the creation of external trend reports showcasing Smith’s market expectations and cost-containment efficacy • Work with the Data Analytics team to build out model(s) for deeply understanding drug spend forecasts, and build reports to maximally automate the process of spend forecasting given customer specific trends • Actively participate in customer level assessment for ongoing retention activity • Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value • Engage pharmacy consultants and brokers to educate the market about SmithRx’s market trend expectations and how Smith manages to optimize client outcomes against trend • Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives

Role Description As our Pharmacy Coordinator Ambulatory Clinic, you will be responsible for interfacing with all members of the ambulatory care team, pharmacies, payers, pharmacy benefit representatives and pharmaceutical industry medication assistance programs, in order to secure access to prescribed medications. - Responsible for medication prior authorizations. - Support ambulatory care pharmacy services with improving patient access to medications. - Field phone calls and schedule patient appointments. - Gather and record care plan notes and lab results. - Document patient encounters in the electronic health record (EHR). - Provide appointment reminders to patients and answer basic patient questions. To be successful in this role, you must have excellent customer service and communication skills, and have a passion for supporting patients in the delivery of their medications. This position is work from home within California. As a remote employee, we will provide you with the equipment needed to work from home, including a laptop, docking station, dual monitors, and accessories. - Gather required information and prepare initial assessment based on providers’ prescribed medications for patients, including those that are unable to access or have a hardship to continue to access preferred medications. - Research and identify potential options for the patient to secure access which may include: - Prior authorization - Drug Assistance Program (DAP) application and enrollment - Copay discount cards or equivalent discount program - Foundation or grant funds available - Identify patients who require review by an Ambulatory Care Pharmacist. - Respond to provider, Ambulatory Care Pharmacist and patient self-referrals by meeting with patients to assess their medication needs and identify programs and resources to assist with ensuring access to the medication. - Assist patients with understanding their insurance benefits (e.g. out-of-pocket, deductible and copay expenses) and serve as a liaison between the patient and the medication assistance programs/providers. - Manage the renewals of medications and eligibility of patient assistance programs including phone follow-up with patients, pharmaceutical companies and providers. - Work with medication manufacturers to compile/maintain up-to-date assistance program requirements. Qualifications - High School diploma or GED. - Demonstrable experience with Pharmaceutical/drug assistance programs. - Demonstrable experience in pharmacy/medical insurance coverage. - In lieu of the experience above, demonstrable related work experience in a retail pharmacy, healthcare clinic or hospital environment. - Excellent customer service. Requirements - Associates degree preferred. - Clear and current CA Pharmacy Technician license preferred.