Role Description The Medication Pick-Up Coordinator (MPC), classified as a Behavioral Health Technician (BHT), is a centralized coordination role responsible for managing external facility medication pick-up arrangements for clients enrolled in Community Medical Services’ Opioid Treatment Programs. Operating from the CMS Call Center and reporting to the Call Center Site Director, the MPC serves as the primary point of contact between CMS clinics and external receiving facilities — including correctional facilities, residential treatment facilities (RTFs), and skilled nursing facilities (SNFs). - Manage a dedicated email inbox - Oversee facility eligibility screening - Initiate and track Memoranda of Understanding (MOUs) - Submit and monitor CSAT exception requests through the SAMHSA OTP Extranet - Maintain detailed tracking records for each facility and client The MPC/BHT does not perform clinical assessments, administer medications, or engage in any scope-of-practice functions requiring a nursing license. Qualifications - High School Diploma or GED required; Associate’s degree or higher preferred - Current or eligible BHT certification (or willingness to obtain within 90 days of hire) - Minimum 1 year of experience in a healthcare, behavioral health, social services, or administrative coordination setting - Experience with data tracking, case management systems, or contract/compliance documentation preferred - Lived experience with substance use disorder or recovery — valued and welcomed - Must pass background check per AHCCCS and CMS requirements Requirements - Monitor and manage the designated regional CMS delivery/pickup email inbox - Review incoming requests from external facilities for completeness - Log all incoming requests and initiate the facility evaluation workflow - Verify the requesting facility’s licensure and standing through the State Health Department website - Determine whether the arrangement will be a facility pickup or a CMS delivery - Draft the appropriate MOU and route to the Regional Operations Director for review and execution - Receive the executed MOU, distribute to all relevant departments, and upload to SharePoint - Maintain a current inventory of all active MOUs including renewal dates, expiration, and facility contact information - Review the client’s EMR record for recent UDS results and current medical and counseling appointments - Coordinate with the Clinic Manager or Treatment Director to arrange telehealth services - Document all review findings in the EMR - Initiate and complete CSAT exception requests through the SAMHSA OTP Extranet - Schedule medication pickups with the external facility once all prerequisites are confirmed - Maintain all records in compliance with 42 CFR Part 2, HIPAA, DEA, ADHS, and CMS policy requirements Benefits - Subsidized medical, dental, and vision insurance - Health savings account - Short and long-term disability insurance - Life insurance - Paid sick, vacation, and holiday time - 401K retirement plan with match - Tuition and CME reimbursement up to 100% - Employee assistance program to support your mental health and wellness - Ongoing professional development

• Become a member of our team to monitor and improve patient adherence to medication • Communicate positively with clients and/or caregivers to gather information about prescribed medications • Responsible for data collection and analyzing data to demonstrate outcomes • Collaborate with core pharmacy and clinical team in a non-traditional Pharmacy Technician role

• Perform vital testing, troubleshooting and analysis of application software for complex technical projects • Design, develop, implement, maintain and monitor critical test processes • Gather requirements for testing, develop executable test cases and help distribute workload across a team of test engineers • Coordinate and collaborate with others to analyze requirements to confirm, establish and communicate the defect-causing problem to the right stakeholders • Assist, as needed, in writing proposals to recommend process and programs • Help prepare estimates for performing the various activities defined in the test plan

• Provide Comprehensive Medication Management (CMM) in collaboration with hub-based and virtual clinical care teams and provide other pharmacist support services as needed. • Contribute in the development of a medication management action plan to achieve member self-management goals and clinical outcomes, with measurable parameters and timeline for monitoring and follow-up. • Communicate and work collaboratively with Cityblock and external providers belonging to member care team to ensure all clinical interventions and encounters are aligned with medication-related goals, and conduct ongoing assessments and refinements to care plan necessary to promote goal attainment. • Provide direct support to clinical team members for all general drug information, dosing, interaction/adverse effect avoidance questions or member-specific needs. • Participate in staff education through presentation of medication management in-services, development of educational tools for clinical and non-clinical team members, and training/coaching/facilitating all roles on consistent maintenance of a member’s best possible medication list care management platform, Commons, as well as post-discharge med reconciliation process for providers. • Help develop medication management and disease state-specific clinical pathways/protocols, with the eventual goal of transitioning to collaborative practice agreements (CPA) with Cityblock physicians, permitting pharmacist to perform member assessments, order laboratory tests, and initiate or adjust medications per protocol to improve the efficiency and effectiveness of team-based care.