• Lead engaging, high-impact virtual training sessions for new hires on the Clinical Admissions team, ensuring alignment with role-specific workflows and expectations • Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning • Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams • Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities • Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance • Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members • Work with key stakeholders to ensure strategies support business objectives and mission across departments • Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates • Contribute to the development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care

The purpose of Zearn Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind. As a nonprofit, all of our work is driven by what is best for kids. At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations. The problems we solve require expertise in teaching, learning science, software development, design, video production, and countless other disciplines. As an organization that is always stretching to get to the next level of impact, every single person owns mission critical work. If you’re ready to join our Team of problem solvers, and own work that will drive us to achieve impact at scale, we are looking for you. Learn more about us at https://about.zearn.org/. The purpose of the Professional Learning Facilitator at Zearn is to drive meaningful improvements in math education nationwide by empowering thousands of teachers and school leaders to confidently and effectively implement Zearn’s programs. Through engaging, evidence-based professional learning experiences, this role ensures educators have the skills and knowledge needed to maximize student success and foster a deep love of math.  This is achieved by: Delivering outstanding professional learning sessions in-person and virtually, in an engaging and approachable way to ensure our partner schools and districts become highly skilled in implementing Zearn Math - Facilitate high-impact professional learning sessions across diverse settings nationwide, requiring national travel and flexibility for early morning, evening, weekend, or holiday sessions based on partner needs. - Plan for all training logistics, including coordinating travel arrangements, setting up demonstration accounts and training materials, and reviewing prior session notes to ensure readiness. - Use strategic questioning to engage participants, surface insights, and deepen learning. - Share Zearn’s research and results to help educators understand how our approach accelerates student learning and closes foundational skill gaps. - Ensure questions are answered clearly, drawing on Zearn resources during and after sessions, and collaborating with the Partnerships Team for follow-up. - Capture and share detailed summaries of session outcomes to inform future partner engagements. - Analyze feedback and survey data to continuously improve your facilitation practice. Developing expertise in Zearn’s products and PD content through continual learning to become versed in all aspects of Zearn so that you can deliver outstanding professional learning sessions and serve as a “Knowledge Hub” for our partners  - Continuously build knowledge of Zearn’s products, research foundation, and implementation model to serve as a trusted “Knowledge Hub” for partners. - Participate in ongoing facilitator training to master Zearn’s PD content, delivery approach, and new product updates. - Internalize content through regular study, practice, feedback, and revision, individually and with the team, to refine delivery and maintain consistency. Surfacing educator insights to inform internal learning about educator experiences with Zearn’s products by sharing questions and takeaways, and propelling internal discussion about key features and initiatives - Share key takeaways, questions, and patterns from the field to deepen Zearn’s understanding of educator experiences and inform partnership learnings. - Surface trends, reactions, and opportunities related to strategic focus areas and key product features. - Help steer inquiry and reflection that strengthens how Zearn supports educators over time. WHAT SUCCESS LOOKS LIKE Delivering high-quality professional learning sessions that consistently earn strong partner feedback and satisfaction. - Training sessions maintain high average preparedness and satisfaction scores from educators and partners. Meeting readiness benchmarks that demonstrate growing mastery and independence. - Facilitator meets readiness goals to solo-deliver foundational training sessions within the first quarter of employment. Prioritizing educator-facing time to maximize learning impact. - Consistently allocates time to educator-facing commitments, staying aligned with team benchmarks. Contributing to reliable, on-time delivery that partners can count on. - Helps maintain the team’s record of delivering over 99% of all scheduled training sessions on time. Example Problems to be Solved - What are the best ways to build trust and confidence with attendees who have diverse needs? - In what ways can I stay current with and internalize new Zearn products, key actions, and milestones involved in Zearn implementation? - Which methods do team members use to prepare materials for each partner, and how can I determine what works best for me? - How should I prepare to effectively answer “in the moment” questions during sessions? - What’s the best approach to keep the Partnerships team informed on insights and learnings from PD sessions? - How can I test my knowledge of Zearn’s research-based approach and demonstrate its logic and efficacy to PD attendees? - How do I surface and share insights that are relevant to organizational priorities and areas of interest? SKILLS: Below are the skills we believe would be impactful for this role.  We certainly do not  expect a candidate to be fluent in any more than five to eight of these skills, we would expect a candidate to be excited to learn many of the others through continuous coaching and on-the-job apprenticeship. Personal Organization - Managing time and commitments Being a Team Player - Owning your own skill development Written and Verbal Communications - Critical Reading - Active and attentive listening - Sharing your perspective productively Teaching and Persuading - Educating Adults - Demonstrating Your Product or Service - Establishing Credibility - Persuading Through Confidence and Humility - Communicating Onstage Solving Problems - Troubleshooting and solving everyday work problems Generating Insight - Gathering customer or expert feedback to create useful ideas POTENTIAL MARKERS OF THESE SKILLS - 5+ years of K-8 math teaching experience  - Bachelor’s degree in a relevant field - Experience leading professional learning for teachers and/or leaders HOW WE WORK - We aim to create a numeracy movement. This is no easy feat, and no one of us can solve this on our own.  Given that, Zearn is a transparent, collaborative, and open-to-feedback culture.  - This team has to work in close collaboration and partnership with the other Academics teams.  One of which focuses on delivery, and the other on the tools that help fit Zearn within existing contexts and curricula. - As a result, our work is often collaborative in nature: - We own our deliverables in close collaboration with the entire Academic Team - We maintain Factor boards for our strategies, and share early thinking and drafts often. - We often must support other parts of Zearn through collaborative influence. TRAVEL This role requires up to 90% travel weekly, year round, to facilitate in-person professional development sessions. You will also travel to an annual team building meeting each year. LOCATION  This position is open only to candidates located within the Eastern Time Zone in North Carolina, South Carolina, Florida, Tennessee, Virginia, or the Washington, D.C. metropolitan area. Candidates must reside within a one-hour drive of a major U.S. airport to accommodate frequent national travel. Due to time zone considerations, candidates located in the Central Time Zone, even within Tennessee, are not eligible. COMPENSATION AND BENEFITS The compensation range for this role is $75,000 - $80,000 per year. We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, a generous Holiday policy and a flexible PTO policy. We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children. TO APPLY: https://apply.workable.com/j/1BD5561A26 Zearn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

• Lead the strategic direction and execution of the enterprise knowledge management program • Develop and implement comprehensive KM strategies aligned with IT service delivery goals • Partner with technical SMEs across teams to ensure knowledge is captured, structured, and maintained effectively • Implement and mature Knowledge-Centered Service (KCS) methodologies • Establish governance frameworks, lifecycle processes, and quality standards • Define metrics and KPIs to measure program effectiveness and business impact • Identify and evaluate opportunities to leverage AI and automation within knowledge management • Lead enterprise KM initiatives and cross-functional projects • Develop promotional materials and user adoption campaigns • Provide executive-level reporting on program performance, maturity, and ROI • Drive continuous improvement and long-term KM maturity

• Lead and manage the IT Knowledge Management program across all service areas • Curate and coordinate knowledge articles developed by technical SMEs to improve resolution speed and service quality • Identify content gaps and new knowledge categories based on ticket trends and operational insights • Develop clear, user-friendly communications including tip sheets, FAQs, and self-service guides • Partner with SMEs to create, review, and maintain articles for recurring issues and standard procedures • Establish and enforce knowledge management standards, templates, governance, and review cycles • Promote and optimize self-service capabilities through structured, searchable content • Analyze ticket trends to proactively address knowledge gaps and reduce repeat incidents • Track and report on knowledge usage, effectiveness metrics, and continuous improvement opportunities • Ensure the knowledge base remains accurate, current, and aligned with service delivery practices