First Quality Enterprises

First Quality Enterprises works to provide high-quality, absorbent products, such as adult incontinence, feminine hygiene, and infant care items, to its clients

Quality Assurance Customer Service Manager

Location

Pennsylvania

Posted

10 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Quality Assurance Customer Service Manager

First Quality Enterprises

• Educate customers, industry professionals/colleagues, and First Quality team members on product Quality. • Deliver Quality presentations to customers, potential customers, industry contacts and First Quality team members. • Serve as liaison between Sales/Marketing and Operations (Quality Assurance/Production). • Respond promptly to customer concerns and solicit customer feedback for continuous improvement. • Identify and resolve problems in a timely manner by partnering with appropriate internal departments. • Support activities that maintain or grow First Quality’s position in the marketplace. • Maintain direct contact with key customers, as assigned. • Provide educational outreach to potential customers as coordinated with Sales & Marketing. • Demonstrate a thorough understanding of the quality system within the manufacturing organization and utilize this knowledge in customer interactions. • Manage Quality portions of all customer portals answering any questionnaires and uploading data into the system. • Maintain the GMP audits for all AbHy sites and report the final information to the customer. • Manage all new product inspections at sites and coordinate with the quality departments the timing of inspections. • Additional duties as required.

Job Requirements

  • Bachelors’ degree or equivalent work experience is required
  • Minimum 5 years’ experience
  • Experience in absorbent hygiene product category
  • Experience in manufacturing, sales and quality
  • Outstanding verbal and written communication skills
  • Ability to perform root cause analysis
  • Ability to analyze data for trends and tracking
  • Excellent presentation skills

Benefits

  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $2500)
  • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums
  • ...and more!

Related Categories

Related Job Pages

More QA Engineer Jobs

Inspired Testing logo

Senior Oracle Fusion Finance Tester

Inspired Testing

Highly skilled professionals with attention to detail, using latest technologies, to ensure usability and reliability.

QA Engineer10 days ago
ContractRemoteTeam 201-500H1B No Sponsor

• Analyse requirements and define test scenarios • Create and execute functional, integration, regression & UAT tests • Validate end-to-end finance processes • Manage and track defects to resolution • Collaborate with finance, BA, and delivery teams • Produce clear test documentation and evidence • Contribute to regression packs and support automation readiness

United Kingdom

Role Description ¿Listo para liderar el futuro bancario? Desafío Élite: Temenos (T24) Tester Senior. Ubicación/Modalidad: 100% Remoto (Disponible para España, Colombia, Ecuador y Venezuela) Horario: 09:00 a 18:00 Como guardián de la calidad de nuestras soluciones financieras, tu propósito será: - Diseñar y orquestar escenarios y planes de prueba de alto nivel que garanticen el funcionamiento impecable de los sistemas. - Ejecutar pruebas complejas funcionales, de regresión y de Aceptación de Usuario (UAT) aplicadas a las aplicaciones de T24 Transact. - Garantizar la robustez de las integraciones mediante pruebas rigurosas de API utilizando herramientas avanzadas (como Insomnia o similares). - Identificar, reportar y hacer seguimiento continuo de defectos, asegurando que cada bug se resuelva bajo los más altos estándares antes de salir a producción. - Colaborar hombro a hombro con analistas de negocio, desarrolladores y stakeholders clave para asegurar entregas de software de valor y calidad excepcional. Qualifications - Más de 4 años de trayectoria sólida como Tester Funcional en entornos de Temenos T24 (Transact). - Experiencia práctica indispensable en el módulo de Payments (esencial), así como en Loans, Accounts y Securities. - Sólido entendimiento de metodologías de prueba de software, incluyendo regresión y UAT. - Experiencia técnica utilizando Insomnia, Postman o herramientas afines. - Capacidad comprobada para diseñar casos de prueba claros, planes de prueba estructurados y reportes técnicos de defectos. - Dominio avanzado de Inglés y Español (Nivel C1). - Fuerte capacidad analítica, minuciosidad y una profunda atención al detalle. Requirements - Te apasiona aprender de forma continua, compartir tus ideas de innovación con el equipo y evolucionar constantemente. Benefits - Salario fijo acorde a tu experiencia técnica y de mercado. - Modalidad de trabajo 100% remota con un horario establecido de 09:00 a 18:00 para proteger tu balance vida-trabajo. - Olvídate de la monotonía; trabajarás en el core de tecnologías financieras de punta junto a marcas líderes. - Un entorno basado en la autonomía, la colaboración, la transparencia y el dinamismo, donde se valora tu iniciativa y se reconoce tu impacto. - Mentoría y una apuesta clara por tu plan de carrera y evolución técnica.

Colombia + 3 moreAll locations: Colombia | Venezuela | Spain | Ecuador
Full TimeRemoteTeam 51-200Since 2004H1B No Sponsor

• Design, execute, and maintain manual and automated test cases. • Perform API testing and API test automation. • Perform UI testing and UI test automation for web applications. • Identify, document, and track software defects through resolution. • Collaborate closely with developers, product managers, and stakeholders to ensure product quality. • Participate in requirement analysis, test planning, and release validation. • Utilize AI-powered tools to improve test coverage, productivity, and overall QA processes. • Work independently and take ownership of testing activities throughout the software development lifecycle.

Ukraine
Sofist logo

QA Júnior

Sofist

Experts in Continuous Testing

QA Engineer10 days ago
Full TimeRemoteTeam 51-200Since 2008H1B No Sponsor

• Executar testes manuais e apoiar a execução de testes automatizados em sistemas (web, desktop e apps), conforme o planejamento das sprints; • Apoiar na escrita e detalhamento de cenários de testes funcionais; • Registrar e acompanhar o ciclo de vida dos bugs/evidências encontrados nas ferramentas de gestão; • Auxiliar na manutenção e atualização de scripts de automação de testes; • Explorar e experimentar ferramentas de Inteligência Artificial para otimizar suas tarefas diárias de teste.

Brazil
$1.1K / year
Job Closed