First Quality Enterprises works to provide high-quality, absorbent products, such as adult incontinence, feminine hygiene, and infant care items, to its clients
Quality Assurance Customer Service Manager
Location
Pennsylvania
Posted
10 days ago
Salary
0
Seniority
Senior
Job Description
Quality Assurance Customer Service Manager
First Quality Enterprises
• Educate customers, industry professionals/colleagues, and First Quality team members on product Quality. • Deliver Quality presentations to customers, potential customers, industry contacts and First Quality team members. • Serve as liaison between Sales/Marketing and Operations (Quality Assurance/Production). • Respond promptly to customer concerns and solicit customer feedback for continuous improvement. • Identify and resolve problems in a timely manner by partnering with appropriate internal departments. • Support activities that maintain or grow First Quality’s position in the marketplace. • Maintain direct contact with key customers, as assigned. • Provide educational outreach to potential customers as coordinated with Sales & Marketing. • Demonstrate a thorough understanding of the quality system within the manufacturing organization and utilize this knowledge in customer interactions. • Manage Quality portions of all customer portals answering any questionnaires and uploading data into the system. • Maintain the GMP audits for all AbHy sites and report the final information to the customer. • Manage all new product inspections at sites and coordinate with the quality departments the timing of inspections. • Additional duties as required.
Job Requirements
- Bachelors’ degree or equivalent work experience is required
- Minimum 5 years’ experience
- Experience in absorbent hygiene product category
- Experience in manufacturing, sales and quality
- Outstanding verbal and written communication skills
- Ability to perform root cause analysis
- Ability to analyze data for trends and tracking
- Excellent presentation skills
Benefits
- Competitive base salary and bonus opportunities
- Paid time off (three-week minimum)
- Medical, dental and vision starting day one
- 401(k) with employer match
- Paid parental leave
- Child and family care assistance (dependent care FSA with employer match up to $2500)
- Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
- Tuition assistance
- Wellness program with savings of up to $4,000 per year on insurance premiums
- ...and more!
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