Role Description We are seeking a highly organized and proactive Trust and Safety Trainer to lead the development, delivery, and continuous improvement of Trust and Safety training programs. This role will serve as the primary owner of Trust and Safety training strategy, ensuring employees remain aligned, informed, and equipped to effectively respond to evolving trends, operational processes, and quality expectations. The ideal candidate will bridge the gap between SOP documentation and day-to-day execution by creating structured learning programs, reinforcing operational standards, and partnering closely with Trust and Safety Operations, QA, Intelligence, and Product teams. This is a full-time role that can be held from one of our US offices or remotely in the United States. Responsibilities - Training Development & Delivery - Develop, maintain, and continuously improve a standardized Trust and Safety training curriculum for onboarding and ongoing education. - Translate SOPs, workflows, and operational changes into practical, easy-to-understand training materials. - Deliver instructor-led, virtual, and self-guided training sessions for the Trust and Safety Team. - Create refresher trainings to reinforce critical Trust and Safety processes, policy updates, and emerging trends. - Ensure training content remains current as strategy, tools, and internal procedures evolve. - Coaching & Quality Support - Partner closely with QA teams to identify performance gaps and recurring operational issues. - Design and implement structured coaching programs based on QA findings. - Provide targeted 1:1 and group coaching to improve accuracy, consistency, and SOP adherence. - Monitor training effectiveness through QA trends, employee feedback, and operational performance metrics. - Operational Alignment - Serve as a key liaison between Ops, Intelligence, QA, and Product teams to ensure training aligns with real-time operational needs. - Support major process rollouts and operational changes with clear communication and reinforcement plans. - Help drive consistency across teams by standardizing knowledge and best practices. - Knowledge Management - Build and maintain centralized knowledge resources, training documentation, and operational playbooks. - Create scalable and accessible learning resources. - Identify opportunities for proactive training based on recurring operational pain points and trends. Qualifications - 2+ years of experience in learning and development or training. - Experience developing and delivering training content in an operational environment. - Strong understanding of workflows, SOP adherence, and operational processes. - Excellent communication, presentation, and coaching skills. - Ability to simplify complex processes into actionable guidance. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Preferred Requirements - Experience in fraud investigations, trust & safety, or risk operations. - Analytical mindset with the ability to identify trends and training opportunities from QA or operational data. - Familiarity with LMS platforms, knowledge management systems, or instructional design principles is a plus. - Strong documentation and process improvement capabilities. - Ability to adapt quickly in a rapidly evolving fraud landscape. Success Metrics - Improved SOP adherence and operational consistency. - Increased QA scores and reduced recurring errors. - Faster adoption of new processes and fraud mitigation strategies. - Increased employee confidence and engagement related to training and support. Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $72,000 - $85,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description Fairview has an immediate opening for an Virtual Visit Facilitator to join our team. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible opening. Visit Facilitators are a valuable member of our care team and are responsible for supporting in-person clinic visits, including: - Communicating with patients prior to their visit - Helping guide patients through the care experience - Gathering pertinent medical information from the patient - Documenting the information into the patient's medical record - Assisting with tasks that support the effectiveness and efficiency of the team - Scheduling and coordinating appointments as needed - Preparing schedules and other delegated duties as assigned Clinic Hours of Operation are Monday–Thursday: 7:00AM–6:00PM and Friday: 7:00AM–5:00PM. Responsibilities - Ensures all pertinent medical records have been received and are available for the visit - Updates Care Everywhere as requested - Collects data and medical device downloads as needed - Monitors and completes registration errors within the work queue - Uses technology proficiently to identify and satisfy patient appointment needs for a clean claim - Acquires and verifies patient demographic, guarantor, and insurance information - Authorizes and collects copayment and prepayment as needed - Coordinates patient support with interpreter services as appropriate - Reviews and updates allergies, medications, health assessments and/or questionnaires, and patient-reported vitals - Provides technology support to both patient and provider to ensure video and audio are functioning - Communicates with providers and other clinical staff to support the virtual visit experience Qualifications - 1 year of customer service experience - Familiarity with medical terminology - Previously worked in a healthcare setting - Telephonic customer experience Benefits - Generous benefit package including medical, dental, vision plans - Life insurance - Short-term and long-term disability insurance - PTO and Sick and Safe Time - Tuition reimbursement - Retirement - Early access to earned wages - More information available at Fairview Benefits EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.

• Lead thoughtful, high‑value conversations with professionals exploring clarity, direction or leadership development • Support individuals navigating transitions, leadership challenges or professional growth goals • Facilitate meaningful breakthroughs in clarity, confidence and decision‑making • Use digital tools (including AI‑supported platforms) to enhance efficiency and streamline your workflow • Participate in ongoing professional development and training • Manage your own schedule, workflow and daily activities

• Leads play an essential role in the delivery of client services at Argano. • As a Lead in Argano’s Organizational Change Management (OCM) practice within Oracle, you deliver high quality solutions to address our clients’ most pressing business challenges. • Collaborate with colleagues from across the OCM practice and Oracle business unit. • Conduct Adoption Readiness Assessments, evaluate results, and make recommendations. • Design, develop, mobilize and manage effective tactical change networks within the client environment. • Develop communications materials based on the strategy and tactical plans specific to client transformation aspirations.