• Own and evolve architecture within a defined infrastructure domain • Design and implement scalable, reliable systems spanning multiple teams or environments • Establish and promote best practices, patterns, and standards within the domain • Contribute to medium- and long-term technical strategy (typically 6-18 months) • Lead delivery of ambiguous, high-impact infrastructure projects • Break down elaborate system problems into implementable solutions • Drive migrations, re-architectures, and performance/reliability improvements • Remain hands-on with critical systems and implementations • Work across teams (IT, SRE, Security, Service Owners) to unify solutions. • Influence technical decisions through design reviews and collaboration • Ensure systems integrate cleanly across infrastructures (office, DC, cloud) • Improve system reliability through monitoring, alerting, and operational design • Contribute to defining SLIs/SLOs and capacity planning within the domain • Participate in and lead root cause analysis for complex incidents • Decrease operational toil through automation and system improvements • Design and support core infrastructure components (compute, DNS, networking, identity, etc.) • Drive improvements in performance, scalability, and dependability • Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra) • Build and improve automation using scripting and Infrastructure as Code • Contribute to internal tooling and platform improvements • Promote repeatable, standardized approaches to system management • Mentor engineers and guide system design and troubleshooting • Raise the technical quality of the team through reviews and shared practices • Act as a go-to resource within the domain • Maintain clear documentation, diagrams, and runbooks for systems owned • Ensure systems are understandable and operable by others • Contribute to knowledge sharing across teams

• Own and evolve architecture within a defined infrastructure domain • Design and implement scalable, reliable systems spanning multiple teams or environments • Establish and promote best practices, patterns, and standards within the domain • Lead delivery of ambiguous, high-impact infrastructure projects • Break down elaborate system problems into implementable solutions • Drive migrations, re-architectures, and performance/reliability improvements • Remain hands-on with critical systems and implementations • Work across teams (IT, SRE, Security, Service Owners) to unify solutions • Influence technical decisions through design reviews and collaboration • Ensure systems integrate cleanly across infrastructures (office, DC, cloud) • Improve system reliability through monitoring, alerting, and operational design • Contribute to defining SLIs/SLOs and capacity planning within the domain • Participate in and lead root cause analysis for complex incidents • Decrease operational toil through automation and system improvements • Design and support core infrastructure components (compute, DNS, networking, identity, etc.) • Drive improvements in performance, scalability, and dependability • Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra) • Build and improve automation using scripting and Infrastructure as Code • Contribute to internal tooling and platform improvements • Promote repeatable, standardized approaches to system management • Mentor engineers and guide system design and troubleshooting • Raise the technical quality of the team through reviews and shared practices • Maintain clear documentation, diagrams, and runbooks for systems owned • Ensure systems are understandable and operable by others • Contribute to knowledge sharing across teams

• Own and evolve architecture within a defined infrastructure domain • Design and implement scalable, reliable systems spanning multiple teams or environments • Establish and promote best practices, patterns, and standards within the domain • Contribute to medium- and long-term technical strategy (typically 6-18 months) • Lead delivery of ambiguous, high-impact infrastructure projects • Break down elaborate system problems into implementable solutions • Drive migrations, re-architectures, and performance/reliability improvements • Remain hands-on with critical systems and implementations • Work across teams (IT, SRE, Security, Service Owners) to unify solutions. • Influence technical decisions through design reviews and collaboration • Ensure systems integrate cleanly across infrastructures (office, DC, cloud) • Improve system reliability through monitoring, alerting, and operational design • Contribute to defining SLIs/SLOs and capacity planning within the domain • Participate in and lead root cause analysis for complex incidents • Decrease operational toil through automation and system improvements • Design and support core infrastructure components (compute, DNS, networking, identity, etc.) • Drive improvements in performance, scalability, and dependability • Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra) • Build and improve automation using scripting and Infrastructure as Code • Contribute to internal tooling and platform improvements • Promote repeatable, standardized approaches to system management • Mentor engineers and guide system design and troubleshooting • Raise the technical quality of the team through reviews and shared practices • Act as a go-to resource within the domain • Maintain clear documentation, diagrams, and runbooks for systems owned • Ensure systems are understandable and operable by others • Contribute to knowledge sharing across teams

• Lead the execution of strategic programs and transformation initiatives that strengthen centralized support, operational effectiveness, and innovation across the Independent Agent organization. • Establish and oversee centrally led IA support functions, including operational coordination, performance management, analytics, governance, and field support models. • Partner with senior leaders to translate enterprise and channel priorities into actionable strategies, operating plans, and execution roadmaps that drive growth and efficiency. • Own IA go-to-market planning and execution in partnership with Sales, Product, Marketing, and Distribution, ensuring field readiness and aligned delivery. • Oversee the design and deployment of tools, technology, and performance frameworks that optimize IA leadership effectiveness and distribution outcomes. • Design and evolve IA operating structures, processes, and role clarity in partnership with enterprise functional teams to support scalability and performance. • Implement methods to evaluate training and enablement effectiveness, leveraging insights and feedback loops to continuously improve impact and ROI. • Lead and inspire geographically dispersed teams, ensuring clear prioritization, effective resource allocation, and focus on the highest-value initiatives. • Ensure disciplined operational execution, financial stewardship, vendor partnership oversight, and compliance with legal, regulatory, and ethical standards.