Core BTS logo
Core BTS

Core BTS is an award-winning IT consulting firm and managed service provider dedicated to problem solving.

Service Desk Analyst I – 3rd Shift

AnalystAnalystFull TimeRemoteMid LevelTeam 501-1,000Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$21 - $23 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglishCitrixVMware

Job Description

Service Desk Analyst I – 3rd Shift

Core BTS

• Function as the first point of contact and first level support for client’s end users, networks, and server issues. • Troubleshoot software, hardware and operating system issues. • Create detailed documentation of incidents. • Provide timely and professional communication with customer contacts. • Multitask on complex, diverse issues. • Monitor customer environments for faults, failures, and performance issues. • Proactively respond to emails, alerts, tickets, and phone calls from customers. • Escalate higher level issues to appropriate resources for in-depth investigation. • Stay current in evolving technologies. • Perform scheduled maintenance including server patching.

Job Requirements

  • 2+ years related experience with help desk or network support.
  • Windows 10, Windows 11, Microsoft Office Suite, Active Directory.
  • Experienced with Cisco network devices and Windows servers.
  • Demonstrated VMWare or Citrix knowledge.
  • Verbal: Demonstrates a clear and effective speaking manner.
  • Demonstrated ability to effectively interact with a variety of client and staff personalities and situations.
  • Communicates effectively with clients/end users to identify needs and resolve issues.
  • Communicate clearly and effectively using a telephone.
  • Written: Demonstrates a clear and succinct writing style to communicate effectively and clearly via email and other written forms of communication.

Benefits

  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Health/Dependent Care Flexible Spending
  • 401(k) Plan
  • Short-Term and Long-Term Disability Coverage
  • Generous Vacation and Flex Time Off Programs
  • Company Paid Holidays
  • Training and Development Opportunities

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