Role Description The Customer Service Team Manager leads and mentors a team of Account Managers supporting multiple clients, ensuring high-quality delivery of repair and maintenance services. The role is highly client-facing, focused on relationship management, operational excellence, and service growth across accounts. You will act as an escalation point for client concerns, oversee service delivery and vendor performance, support account growth opportunities, and represent the company in virtual client meetings. This role also collaborates closely with Sales, Accounting, Operations, and Executive Leadership to ensure strong service execution and financial performance. Key Responsibilities - Team Leadership & Development: - Manage, coach, and develop Account Managers to ensure performance and client satisfaction - Conduct training, performance reviews, and regular feedback sessions - Oversee onboarding of new clients and system training (ServiceSync WOM) - Support recruitment and interviews for the team - Ensure professionalism and strong client communication standards across the team - Client Management & Service Delivery: - Oversee repair and maintenance service delivery for multiple clients - Act as escalation point for client issues and ensure timely resolution - Lead monthly client meetings and ongoing client check-ins - Review feedback and identify service improvement opportunities - Collaborate with Sales (solutions, pricing) and Accounting (billing accuracy, escalations) - Strengthen client relationships and identify upsell/growth opportunities - Represent the company in Microsoft Teams and other client meetings - Account & Operational Support: - Support execution of work orders and account management needs - Manage vendor performance, expectations, and coordination - Participate in after-hours on-call rotation - Ensure quality assurance and service provider compliance - Support onboarding, vetting, and development of vendor network - Process, Projects & Continuous Improvement: - Lead or support operational improvement and business growth projects - Improve workflows, processes, and service delivery standards - Address operational issues with practical solutions - Operational Oversight & Reporting: - Monitor account manager performance and SLA compliance - Conduct weekly team performance meetings - Prepare monthly reports on operations and performance - Support budgeting, cost control, and profitability targets (15% margin goal) - Maintain software/system oversight and participate in UAT testing - Executive Collaboration: - Provide performance, client, and financial updates to leadership - Support strategic planning and process improvement initiatives - Identify service gaps and recommend business growth opportunities - Coordinate closely with Accounting for accurate billing and reporting Qualifications - Excellent English communication (written and verbal) - Experience in Facility Management, Repair & Maintenance, or similar service industry preferred - Background in Account Management, Client Success, or service delivery strongly preferred - Strong leadership and people management skills - Experience working with vendors, contractors, or service providers - Strong computer literacy (MS Office, service platforms, virtual tools) - Comfortable leading Microsoft Teams client meetings - Ability to manage multiple accounts in a fast-paced environment - Sales or upselling experience Additional Requirements - Rotating on-call availability for after-hours support - May handle additional projects or accounts as assigned by leadership Preferred Experience - Facility management / repair & maintenance operations - Supervising or mentoring account managers - Service/work order management systems - Client relationship growth / upselling - Virtual client-facing roles Benefits - HMO with 1 free dependent upon hire - Life Insurance - 20 PTO credits annually - VL and SL cash conversion - Annual Performance-Based Merit Increases and Employee Recognition - Great Company Culture - Career Growth and Learning - WFH set-up, Night Shift - 40,000 PHP-60,000 PHP

Role Description This role is focused on guiding members through the benefit information available to them. You will help answer questions, review options, assist with simple enrollment steps, and ensure each member receives professional, easy-to-understand support. The people you connect with are already affiliated with the groups and programs we serve. Main Responsibilities - Provide members with benefit information and confirm eligibility - Respond to incoming calls and help direct members appropriately - Follow up with clients regarding questions, requests, or next steps - Explain coverage options in a clear and professional manner - Use Needs Analysis tools to help identify suitable program recommendations - Stay informed on product updates, policy changes, and available offerings through ongoing training - Maintain accurate records and follow established processes Qualifications - Strong communication skills - Organized, reliable, and detail-focused - Comfortable speaking with members by phone or video - Able to follow training systems and structured procedures - Professional, patient, and service-oriented - Focused on providing a positive member experience Benefits - Full training provided from the beginning - 100% remote work environment - Weekly pay with strong earning potential - Bonus opportunities - Opportunities for advancement within the organization - Benefits available after 3 months - Supportive team culture with a balanced work environment

Role Description We are seeking organized and customer-focused individuals to join our team as Remote Travel Coordinators. In this role, you will assist clients with planning, researching, and booking travel arrangements while providing exceptional customer service throughout the travel experience. Responsibilities - Assist clients with booking cruises, hotels, resorts, vacation packages, and other travel services - Research destinations and travel options based on client preferences and budgets - Maintain accurate client records and booking information - Communicate with clients through phone, email, and online platforms - Provide travel recommendations and itinerary support - Stay informed on supplier updates, promotions, and travel industry changes - Deliver excellent customer service before, during, and after travel Qualifications - Strong communication and customer service skills - Ability to work independently and stay organized - Basic computer and internet proficiency - Attention to detail and problem-solving skills - Professional attitude and willingness to learn - Previous travel, hospitality, sales, or customer service experience is helpful but not required Work Environment - Remote position - Flexible scheduling opportunities - Ongoing training and support provided Equal Opportunity Employer We are committed to providing equal opportunities to all qualified applicants and fostering an inclusive work environment.

• Du trittst mit den Kunden in Kontakt, findest individuelle Lösungen und sammelst strukturiertes Feedback, um zu unserer fortlaufenden Verbesserung beizutragen • Du kämpfst um jede Online-Bewertung • Du bearbeitest und überblickst Kundenbelange auf allen Channels: am Telefon, via Mail oder im Chat • Du baust sukzessive eine erstklassige Customer Journey auf: von der Bestellung an sorgst du dafür, dass unsere Kunden stets eine optimale Erfahrung mit Reboots/Venen Engel machen und trägst so unsere Marke nach außen.