• Recueillir, analyser et documenter les besoins d'affaires; • Analyser les processus, irritants, objectifs et impacts opérationnels; • Soutenir la priorisation du backlog et la clarification de la valeur d'affaires; • Rédiger des récits utilisateurs, critères d'acceptation et règles d'affaires; • Faciliter des ateliers avec les parties prenantes; • Contribuer aux stratégies de transition, adoption et gestion du changement; • Soutenir la validation des solutions livrées avec les utilisateurs; • Documenter les décisions, enjeux, hypothèses et recommandations.

Role Description We’re looking for a dedicated Frontline NOC Analyst (Fixed-term) to join our team in Lithuania to help ensure our services run smoothly 24/7. This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights. The compensation package starts from 1400 to 1800 EUR (gross), depending on your experience. The role is a fixed-term parental leave substitute (June 2026 – May 2028). In This Role, You Will: - Monitor IT services and systems. - Provide first-line customer support for B2B clients. - Create and manage support tickets. - Perform database checks. - Document and pass on relevant information to the next shift. - Follow established processes to ensure service quality, while proactively identifying opportunities for improvement. - Contribute to a positive team environment by sharing knowledge, raising observations, and helping drive operational excellence. Qualifications - Practical IT knowledge in areas like networking, cybersecurity, system monitoring, or customer service. - Good incident response sense and ability to act with urgency. - Fluency in English (spoken and written) for effective communication with our international team. - Good communication, initiative skills, and a customer-focused mindset. - Strong attention to detail and ability to follow procedures. - Ability to multitask and adapt to changes. - Confidence to speak up, share ideas, challenge the status quo constructively, and take ownership when opportunities for improvement arise. - A proactive and solution-oriented approach, with the ability to motivate others through example and positively influence team performance. - An ideal candidate brings high energy and enthusiasm to work, takes initiative, has a growth mindset, and seeks continuous improvement and career development. Requirements - This role does not involve complex troubleshooting or advanced technical recovery - your main focus will be monitoring, documenting, and escalating issues as needed. - If you're reliable, proactive, and looking for a steady IT support role, we’d love to hear from you! Benefits - Flexible Work – Hybrid or fully remote options based on your location. - Team Gatherings – Annual company events and team activities. - Career Growth – Training bonuses for AWS certifications and other learning opportunities. - Performance Bonuses – Company-wide annual bonus program. - Referral Rewards – Earn up to €1,000 for referring new hires. Company Description At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer! 📅 Apply by June 28, 2026 – but don’t wait! We’ll hire as soon as we find the right person. 📩 Apply via our recruitment portal. Questions? Email us at careers@cujo.com.

• Liderar uma squad da jornada de ingresso, definindo a visão e a estratégia de produto. • Trabalhar com stakeholders internos e externos para entender necessidades e prioridades. • Definir e priorizar o backlog de produto, garantindo alinhamento com os objetivos da empresa. • Colaborar com a equipe de desenvolvimento para garantir a entrega de soluções de alta qualidade. • Analisar dados e métricas para informar decisões de produto e otimizar resultados. • Desenvolver e implementar planos de lançamento e go-to-market para novos produtos e funcionalidades. • Conduzir alinhamento com stakeholder. • Conduzir o time no modelo de PI Planning. • Incentivando uma cultura de inovação e experimentação dentro da squad.

• Actively monitor and manage security event queues, identifying and investigating potential threats and incidents. • Serve as the first point of contact for incoming calls and communications. • Conduct initial analysis and investigation of security alerts, gathering relevant information for escalation to higher-level analysts. • Provide timely and accurate responses to customer inquiries, maintaining a high level of customer service. • Document incidents and actions taken in a clear and comprehensive manner. • Collaborate with other team members to ensure a coordinated response to incidents. • Stay informed about current cybersecurity and network threats, and emerging technologies. • Participate in regular training and development sessions to enhance technical and professional skills.