Role Description This role exists because the business has outgrown what one person can manage alone. We need someone to take full ownership of the back-office so the founder can focus on growth, partnerships, and expansion. Day one, you're running studio operations — member experience, scheduling, billing, and sales follow-up. You're the person members interact with when something goes wrong, and the person who makes sure it doesn't go wrong in the first place. Over time, the role expands into real estate admin and broader business support as we scale. This is not a virtual assistant role. We're not looking for someone to execute a task list. We need someone who looks at a broken process and fixes it before being asked, who builds the SOP so the next person doesn't have to figure it out from scratch, and who communicates with U.S. clients in a way that reflects the quality of the brand. If you've thrived in a scrappy, founder-led environment where no two days are exactly the same — this is the role for you. Key Responsibilities - Studio Operations - Own all member-facing communication — inquiries, billing questions, complaints, and general support via email, phone, and messaging - Manage class scheduling and coordinate directly with instructors on changes, coverage, and logistics - Oversee billing and payment processing, flagging discrepancies and resolving member issues with minimal escalation - Manage and maintain the studio platform (Mariana Tek); keep records accurate and up to date - Sales & Member Retention - Own the sales follow-up pipeline — re-engage lapsed members, follow up on trial conversions, and execute outbound outreach to warm leads - Track membership trends and flag churn risks proactively - Support retention initiatives and member communication campaigns - Content & Community - Assist with light digital content — scheduling social posts, drafting community updates, and supporting studio communications - Maintain a consistent, on-brand voice across all member touchpoints - Process & Systems (Ongoing) - Document SOPs for all recurring studio operations - Build templates and workflows that reduce manual effort and create consistency as the business scales - Identify operational gaps and propose solutions — don't wait to be asked - Expanded Scope — Months 4+ (Real Estate & Business Admin) - Provide executive support and document management across the owner's real estate activities - Coordinate with vendors, contractors, and external partners - Support special projects tied to the Pilates studio expansion initiative Qualifications - 2+ years of experience in operations, studio management, or a similar role within a small business or startup environment - Excellent written business English — you will be communicating directly with U.S. customers on behalf of the brand - Demonstrated experience building SOPs, workflows, or operational templates (examples required during the interview process) - Comfortable managing multiple priorities independently with minimal oversight - Experience with scheduling, billing, or CRM platforms - Available to work U.S. Pacific hours Preferred Qualifications - Experience with Mariana Tek or MindBody - Background in boutique fitness, hospitality, or a customer-experience-driven industry - Prior experience supporting a founder or owner across multiple business lines - Familiarity with real estate admin or executive support Ideal Candidate Profile You are someone who takes ownership seriously. You don't wait for a process to exist — you build one. You communicate with clarity and warmth, and U.S. customers would never know you weren't sitting in the same city as them. You've worked in environments where things move fast and the rulebook is still being written, and you preferred it that way. You're not looking for your next job. You're looking for a place to plant roots, prove yourself, and grow into something bigger. The path from Studio Manager to multi-location operations lead is real here — but it goes to the person who earns it. Location Remote. LATAM strongly preferred for U.S. Pacific hours alignment. South Africa will be considered for the right candidate. Pacific hours availability is non-negotiable.

• Operates as a senior system administrator within the Business Applications team • Responsible for administering, maintaining, and enhancing the NetSuite platform • Ensures secure, consistent, and well‑governed use of NetSuite across the organization • Translates complex financial and operational requirements into robust system configurations • Supports system configuration, workflows, and day-to-day administration activities for NetSuite • Acts as an individual contributor resolving issues routed through established support channels • Maintains working knowledge of existing NetSuite integrations and their role within the broader application ecosystem

Role Description As the Talent Business Partner, you will be partnering with business leaders and our employees to take the company forward. This position will ensure we have a happy and productive workplace where everyone works to realize Cialfo’s established mission and objectives. - Facilitate performance review sessions, provide guidance and coaching to leaders on managing performance and feedback discussions. - Deliver excellent employee experience through seamless and efficient management of each step of the employee life cycle, from onboarding to career transitions. - Analyze trends and metrics in partnership with the Talent group to develop solutions, programs, and policies. - Manage and resolve complex employee relations issues; conduct effective, thorough, and objective investigations. - Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. - Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). - Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. - Provide HR policy guidance and interpretation. - Provide guidance and input on building OKRs, business unit restructures, workforce planning, and succession planning. - Regularly engage with our colleagues to know their pulse through catch-ups and pulse surveys. - Spearhead and design employee engagement activities to bring a virtual bond across our remote teams. - Regularly improve our Talent processes based on feedback from colleagues and industry best practices. - Build and nurture relationships with all levels of management to drive Talent-related initiatives across the organization. - Documentation (policies and procedures) for the Talent team's initiatives. - Be part of building the departmental culture in Cialfo through engagement activities, employee experience, and communications. Qualifications - A Bachelor's degree in the respective field. - 10 years’ working experience in HR, preferably in a Business Partner role. Requirements - Strong business acumen, strategic thinking, and problem-solving mindset. - Excellent stakeholder management (C-Level exposure), communication, and influencing skills. - Proficient in dealing with people data, metrics, and providing insights through analytics. - Works well in a fast-paced environment and is able to move fast to make things happen! - Strong analytical and problem-solving skills, solution-driven, highly organized, and detail-oriented with good decision-making and time management skills. - Independent, hands-on, and takes accountability to deliver solutions and results. - Change management skills. - HRIS system implementation is a big plus.

Role Description Evernorth is hiring a System Analysis Sr. Advisor (Encore Program) to strengthen how clinical and financial data is used to drive smarter decisions. In this role, you will help ensure healthcare data is accurate, reliable, and easy to use—supporting better outcomes, compliance, and operational performance. You will work closely with business and technology teams to turn complex data into clear solutions, helping improve how information flows across systems and supports analytics. What You’ll Do - Translate healthcare business needs into clear functional solutions supporting claims, eligibility, membership, and provider data - Design data workflows, mappings, and integrations that improve data quality and usability - Create and maintain functional design documents and data mapping specifications - Partner with QA teams to define test strategies and validate data accuracy across systems - Review technical designs to ensure alignment with business goals and data warehousing best practices - Improve data quality, system performance, and reliability within the HCE Datamart - Investigate and resolve production issues using data analysis and root cause analysis - Support full SDLC activities including analysis, design, testing, implementation, and documentation - Guide testing efforts to ensure defects are correctly identified and resolved - Mentor junior analysts and promote strong data and system design practices Qualifications - 5+ years of experience as a Systems Analyst, including work with mainframe environments - Strong experience with relational databases (DB2 required; z/OS preferred) - Experience documenting requirements, functional designs, and data mapping - Experience supporting data warehouses or datamarts in regulated environments - Strong understanding of data warehousing concepts (data models, ETL, subject areas) - Proven skills in data analysis, profiling, and root cause analysis - Ability to communicate effectively with both technical and non-technical teams - Strong organization, ownership, and time management skills - Experience working across all phases of the SDLC Requirements - Experience with healthcare insurance data (claims, eligibility, membership, provider data) - Knowledge of data governance, data quality, and audit processes - Experience with mainframe tools (TSO/ISPF, batch processing) - Exposure to additional databases such as Oracle - Bachelor’s degree in Computer Science, Information Systems, or a related field Benefits - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Company Description Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.