Role Description We're currently looking for Italian-speaking Customer Support Specialists to join the Dyson Customer Support Team in Greece. This is a chance to work in collaboration with one of the world's most recognized premium technology brands while gaining valuable experience in an international environment. The best part? You'll be working remotely from anywhere in Greece. Your day-to-day responsibilities - Support Italian-speaking customers via phone, email, and chat - Answer product-related questions and provide guidance - Troubleshoot technical issues and offer practical solutions - Assist with warranty cases, repairs, and replacements - Help customers choose the right products based on their needs - Deliver a professional and friendly customer experience Qualifications - Fluent Italian and good English skills - Strong communication skills - A customer-focused and solution-oriented mindset - Comfortable using technology and learning new systems - Positive attitude and willingness to relocate to Greece - Previous customer service experience is a plus but not required Benefits - Full relocation package (flight & accommodation for 2 weeks + help with finding permanent accommodation) - Competitive salary + bonus - Two additional salaries per year - Private health insurance - Paid training - Work-from-home setup in Greece - Free Greek language lessons - International and multicultural work environment - Career development opportunities within a global organization - Employee discounts and additional benefits Company Description For many people, moving abroad is about much more than the weather. It's about gaining independence, building confidence, improving your language skills, expanding your professional network, and adding international experience to your CV. You'll work alongside colleagues from all over Europe, develop transferable skills, and gain experience supporting customers for one of the world's most innovative technology brands. Whether you're planning a gap year abroad or looking to take the next step in your career, this could be the opportunity you've been waiting for.

Title: Customer Service Representative (Work from Home/Hybrid) Location: Fort Lauderdale FL US Job Description: **This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: - Answer incoming calls and respond to customer’s requests - Ability to work in a fast paced environment. - Book appointments for members with a high degree of data accuracy - Maintain excellent written and verbal communication skills on a consistent basis - Identify and escalate issues to supervisors - Responsible for adapting to fast changing guidelines with customers - Informs clients by explaining procedures; answering questions; providing information - Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: - High school graduate or G.E.D. - Minimum of one year experience in an inbound/outbound call center or retail environment is preferred - Excellent oral and written communication skills - Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously - Ability to type at least 25 words per minute is preferred - Experience in providing exceptional customer service and maintaining established quality requirements - Must be able to pass a background check Performance Requirements (**MUST READ**): - Average Talk Time: Less than 4 minutes per call while resolving customer issues. - Call Conversion Ratio: Require a 60%+ lead to call ratio. - Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. - Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. - QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. - Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. - Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. - Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. - Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits - Opportunity to continue working from home in our post-pandemic workplace - Retention bonus at both the 6 month and 1 year mark - Eligible for Medical, Dental, and Vision after 60 days of continuous employment - $15,000 Life Insurance (Company Paid) - 401K plan eligibility after 1 year of service w/company match of up to 4% - Paid Time Off - Earn 10 days per year after 90-day probationary period - Monthly Incentive Bonus Plan (up to $300) - Weekly/monthly gift card drawings/contests for meeting goals - Career learning and development programs - Casual dress code - Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Title: Customer Experience Specialist (Support & Success) Location: Remote anywhere Job Description: About the role We're looking for a Customer Experience Specialist to become the front line of Marker.io. You'll help customers through live chat, email and calls with everything from: - Technical troubleshooting - Billing questions - Onboarding guidance - Product education - Trial support - Feature clarification - Account management - Upgrade conversations This is not a traditional "ticket support" role. You'll play a key role in helping customers succeed with Marker.io while also improving retention, conversion, and overall customer experience. You'll work closely with the founders, product team, and engineering team to surface customer insights, improve documentation, and identify friction in the product. What you'll do Customer support & troubleshooting - Help customers via chat, email and calls - Hop on calls with customers when needed (support or to assist the sales team) - Troubleshoot product and integration issues - Investigate bugs and reproduce problems clearly for engineering and file those tickets - Help users configure integrations with tools like Jira, Linear, ClickUp, Trello, Asana, etc. - Answer billing and subscription questions Customer onboarding & success - Help trial users get value quickly - Guide customers through setup and best practices - Reduce onboarding friction and confusion - Extend trials when appropriate - Identify upgrade and expansion opportunities naturally during conversations Product & documentation feedback - Surface recurring customer pain points - Help improve our help center and documentation - Create or suggest support macros and workflows - Collaborate with product/design on usability improvements Support operations - Help us improve how support works as we scale - Contribute to processes, tooling, automations, and AI-assisted support workflows - Help prioritize support conversations as we introduce a free plan What success looks like - Customers feel supported, understood, and unblocked - Faster and higher-quality support responses - Improved trial-to-paid conversion - Reduced churn from onboarding confusion - Better documentation and support processes - Valuable customer insights shared internally A note about the role You will report to our CPO (Product) but you will work closely with leaders from other teams because this role sits at the intersection of: - Engineering - Product - Sales - Operations We're not looking for someone who simply closes tickets. We're looking for someone who genuinely cares about helping customers succeed and improving the overall customer experience as Marker.io grows. About Marker.io Marker.io launched in 2016, founded by three friends with digital agency backgrounds who saw how painful it was to collect website feedback. We built a better way. Today we're a team of 12, serving 3,000+ companies worldwide. Our HQ is in Brussels, but most of the team works remotely across Europe and the US. We help digital teams deliver and maintain flawless websites. We're now expanding the core product into proactive website monitoring and adding AI capabilities to the app. Why join Marker.io - Work directly with the founders - High ownership and impact - Fully remote-friendly - Small, experienced, product-focused team - Opportunity to shape customer experience at a growing SaaS company - Flexible and fast-moving environment Requirements You're a strong fit if you: - Are curious - Communicate clearly and empathetically in writing - Enjoy helping people solve problems - Can handle 1st-level customer inquiries and support via email, chat, and online calls - Have 3-6 years of experience in a customer-facing role in a SaaS or tech environment - Are familiar with issue tracking/project management tools (Jira, GitHub, ClickUp, etc.) - Have experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems - Are organized and detail-oriented - Can stay calm and helpful under pressure - Are comfortable switching between technical and non-technical conversations - Learn software products quickly - Think proactively and look for ways to improve systems/processes - Have strong ownership and autonomy - Can have flexible working hours and can be on call if something major happens Bonus points - Experience supporting integrations or APIs - Experience in product-led growth (PLG) companies - Experience with Intercom, Help Scout, Zendesk, or similar tools - Basic technical knowledge (browser debugging, APIs, web apps, etc.) Location Although our headquarters are in Brussels, Belgium, our team works across Ireland, the Netherlands, Poland, Spain, Slovenia, USA, and more. This role is open to remote applicants based between UTC-3 and UTC+1. Candidates should be legally able to travel to Europe when needed. If you are based in Brussels, you can work from our office. Benefits - Salary: €45,000-€55,000. The actual compensation offered to a successful candidate will be based on relative experience and skills. - Remote-first: Work from anywhere between UTC−3 to UTC+1. - Team retreats: At least once per year, plus regular Brussels meetups for remote team members. - Flexible working hours: As long as you can collaborate with your team effectively, get your work done, and display the right attitude, you control your own schedule. - Holidays: 25 days off per year. - Onboarding in Brussels: Your first week will be on-site for kickoff. - Career evolution roadmap: We'll map your career goals from day one and check in regularly.

Role Description A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. This position reports to the Customer Service Team Lead. Responsibilities - Phones – Answer incoming phone calls, enter tickets in the Sourcepass standard format, and document everything in our ticketing database. - Emails - Enter tickets into our database that arrive via our customer email portal. - Data Entry – Process data entry tasks as needed. - Outbound Calling – Call clients to inform them of scheduling and/or changes. - Assist management team in special projects as deemed necessary. Qualifications - Reliable – Shows up for work on time – ready to work. - Minimum 2-3 years of experience providing Customer Service in an office setting. - Ability to effectively communicate by phone. - Ability to speak and write in English, clearly and professionally. - Proficiency with computer (Windows Operating system). - Strong typing skills required. - Pays attention to detail. - This is an independent contractor position.