• The Distributor Territory Manager works with the Distributor Sales team to manage their assigned territory (Arizona, Las Vegas, NV, New Mexico, Durando, CO, and El Paso, TX) and drive product demand while maintaining Keystone's Light Made Easy promise. • This position is responsible for working with sales agencies, distributor customers, and contractors to educate them on our products, oversee performance, and develop long-term relationships with customers, sales agents, and end-users. • Providing sales training to Sales Agencies and Distributor customers on the benefits of Keystone and our products • Developing long-term oriented relationships with specifiers, customers, sales agents, and end-users through exceptional customer service in order to drive demand for our products • Overseeing and managing the performance of independent sales agencies, ensuring they meet company goals and performance standards • Developing sales plans, in conjunction with sales agencies and department leadership, on how to best service the designated territories • Analyzing sales trends to identify opportunities and developing strategy with sales agents to capture opportunities • Becoming a market expert with respect to Keystone's and competitor products, pricing, trends, etc. and report findings to team management • Traveling to each market to call on distributors, specifiers, and end-users and to keep sales agents updated with all relevant information • Maintaining contact with existing customers for potential ongoing orders • Developing and managing contact information to keep decision-makers current • Displaying and attending trade shows • Cold calling to develop new business • Working closely with your Inside Sales contact on current and future opportunities • Advising product team on market trends

• Providing sales training to Sales Agencies and Distributor customers on the benefits of Keystone and our products • Developing long-term oriented relationships with specifiers, customers, sales agents, and end-users through exceptional customer service in order to drive demand for our products • Overseeing and managing the performance of independent sales agencies, ensuring they meet company goals and performance standards • Developing sales plans, in conjunction with sales agencies and department leadership, on how to best service the designated territories • Analyzing sales trends to identify opportunities and developing strategy with sales agents to capture opportunities • Becoming a market expert with respect to Keystone's and competitor products, pricing, trends, etc. and report findings to team management • Traveling to each market to call on distributors, specifiers, and end-users and to keep sales agents updated with all relevant information • Maintaining contact with existing customers for potential ongoing orders • Developing and managing contact information to keep decision-makers current • Displaying and attending trade shows • Cold calling to develop new business • Working closely with your Inside Sales contact on current and future opportunities • Advising product team on market trends

Title: Account Manager Job Location: Home Based, Home, US Department: Sales Job Description: Account Manager – Packaging Adhesives (North America) Location: Remote (Up to 50% travel) Reports To: National Sales Manager – Packaging Position Summary We are seeking a highly motivated and customer-focused Account Manager to join our North America Packaging Adhesives team. This role is responsible for managing and growing a portfolio of strategic accounts by building strong, long-term customer relationships and delivering value-driven solutions. The Account Manager serves as a trusted advisor to customers, leveraging both commercial and technical expertise to support customer success, drive retention, and expand business within existing accounts. This position plays a critical role in strengthening partnerships across key markets including food & beverage, personal care, and consumer goods. Key Responsibilities Account Management & Customer Growth - Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction - Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership) - Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement - Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions - Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities Customer Partnership & Value Delivery - Serve as the primary point of contact and trusted advisor for assigned customers - Understand customer strategies, challenges, and operational needs to align solutions accordingly - Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes - Ensure a high level of responsiveness to customer needs, issues, and escalations Technical & Solution Support - Provide consultative support by recommending adhesive solutions aligned with customer applications and processes - Collaborate closely with Technical Service and R&D teams to: - Optimize product performance - Support line trials and product qualifications - Troubleshoot and resolve technical challenges - Support continuous improvement initiatives to enhance customer operations and product effectiveness Strategic Collaboration & Internal Alignment - Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience - Share voice-of-customer (VOC) insights to support innovation and product development - Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation Business Planning & Performance Management - Develop and maintain accurate account forecasts and growth plans - Track and report on key performance metrics including: - Account revenue growth - Retention rates - Customer satisfaction - Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce) Qualifications - Bachelor’s degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred) - 8–15 years of experience in B2B sales or account management, preferably in: - Industrial adhesives - Packaging materials - Technical or manufacturing environments - Proven track record of managing and growing existing customer accounts - Strong relationship management and stakeholder engagement skills across multiple levels of an organization - Experience supporting complex, multi-site or national accounts - Technical aptitude with the ability to translate customer needs into practical solutions - Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage - Excellent communication, negotiation, and organizational skills - Self-motivated, collaborative, and customer-centric mindset - Proficiency with CRM tools (Salesforce or equivalent)

• Lead the learning and development programs for client service teams across platforms. • Serve as a subject matter expert on AMS360 and other systems and tools, overseeing training delivery for new users and newly integrated offices. • Design and implement role-based 30-60-90-day onboarding programs for Client Managers and Client Advocates. • Partner with operations leaders to assess learning needs and tailor training strategies aligned with company SOPs. • Provide coaching, guidance, and strategic direction to team leads and learning advocates.