Manage a defined patient panel, ensuring quality care and outcomes. Collaborate with interdisciplinary teams, perform assessments, and support chronic condition management through personalized care strategies and advanced technology integration.

• Provide support to patients and health care providers by offering information on Patient Support services • Assist patients and caregivers in conducting assessments • Act as a liaison between patients, families and health care providers • Address general inquiries regarding program services • Offer continuous support on disease states or product-related questions • Refer patients to their healthcare providers for clinical questions • Document patient information and interactions within the electronic patient record • Conduct ongoing file review and updates • Follow case-management protocols • Collaborate with the reimbursement specialist and the physician • Ensure patient services are coordinated and tracked according to KPI’s • Participate in specialized training sessions • Attend pharmaceutical meetings and work with patient associations • Coordinate with healthcare providers and clinics for treatment logistics • Assist in the training process of new Nurse Case Managers • Report Adverse Events/Severe Adverse Events

Provide high-quality virtual patient care across various age groups, conduct follow-up visits for acute and chronic conditions, and collaborate with multidisciplinary teams to enhance integrated care and program development.

Provide individualized nutrition education to patients with chronic kidney disease, conduct comprehensive assessments, collaborate with the care team to develop tailored care plans, and monitor progress towards nutritional goals.