Role Description We're looking for an organized and proactive Scheduling & Workflow Coordinator to support daily operations by managing schedules, coordinating tasks, and ensuring processes run efficiently from beginning to completion. This fully remote opportunity is ideal for someone who thrives on structure, clear communication, and keeping projects on track. In this role, you'll use established systems, tools, and training to support clients and internal workflows while working independently and maintaining high standards of accuracy and professionalism. - Coordinate appointments, timelines, and key deadlines - Oversee workflow progress to ensure tasks are completed accurately and on time - Communicate with clients and team members to gather and confirm details - Track updates, monitor outstanding items, and follow up as needed - Maintain organized digital records and documentation - Identify ways to improve efficiency and maintain smooth operations Qualifications - Strong organizational and communication skills - Ability to manage multiple tasks and prioritize effectively - Experience in scheduling, administrative coordination, workflow management, or customer support (preferred, not required) - Comfortable working independently in a remote setting - Detail-focused, dependable, and tech-savvy - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear processes and systems designed for success - Long-term growth opportunities within a collaborative team

Role Description The Supervisor of Patient Care is responsible for developing people and processes to provide an unparalleled experience for our patients through their monthly routine order and STAT/SS order processes. This role is imperative to our ability to improve our patients’ health and giving them peace of mind. - Build and manage a team of technicians to effectively execute the existing patient workflows to “green” on a very consistent basis, proactively identify issues with workflow and resolve prior to delay. - Monitor workflow of all process steps to ensure exceptional timeliness and quality of all steps. - Coordinate activity between technicians and pharmacists to ensure successful action and effectiveness in shipping complete profiles on time to all patients and sending critical STAT/SS medications. - Foster collaborative, win/win relationships with all teams and COE’s within ExactCare. - Ensure patient experience through existing patients contributes to a high level of patient retention and satisfaction. - Design and help drive the development of new tools and technologies to improve change in therapy management, STAT prioritization, profile prep and billing. - Build morale and engagement through the team, setting in place routines that enhance engagement, morale and performance. - Support lead technicians through performance management and development of their direct reports to help build team capabilities. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED required. - Certified Pharmacy Technician. - At least 1 year of prior team lead experience, preferably in a closed-door pharmacy/remote environment. - Detailed knowledge of all steps required to process ExactCare patients through our existing patient workflows. - Demonstrated ability to mobilize resources, overtime and other departments to overcome staffing deficits and to ultimately achieve on-time workflows in key process areas. - Demonstrated track record at improving performance through performance management including corrective action, deep appreciation for coaching and performance management. - Leader Standard Work, development and adherence. - Demonstrated ability to identify and drive through implementation process and behavior changes that improve quality and efficiency of area(s) of direct responsibility. Continuous improvement focus and project management experience. Requirements - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. - May be necessary to work extended hours as needed. - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. - This is a remote position. Benefits - Comprehensive benefit package for full-time employees that includes medical/dental/vision. - Flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits. - 401(k). - Paid Time Off and paid holidays. - Medical, dental and vision coverage are effective 1st of the month following date of hire.

Role Description The Advanced Therapy Services Reviewer is responsible for conducting timely and quality clinical case evaluations to determine the medical necessity of therapy service requests, ensuring prompt, consistent, and compliant decision-making. Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. How you will make an impact: - Conduct clinical case reviews to assess the medical necessity of therapy services (physical therapy, occupational therapy, and/or speech-language pathology). - Support medical management staff to ensure consistent, timely decisions for members and providers. - Lead peer-to-peer calls with therapist providers to gather clinical information and make determinations. - Render adverse determinations for specific clients when appropriate. - Document findings, develop analyses, and submit reports in compliance with regulatory standards. - Apply company medical policies and guidelines consistently when making decisions. - Escalate cases requiring Medical Director review or policy interpretation. - Participate in departmental projects and initiatives. - Maintain established quality and productivity standards. Qualifications - Requires BA/BS in physical therapy, occupational therapy, or speech language pathology and minimum of 1-year clinical experience; or any combination of education and experience, which would provide an equivalent background. - Current valid, active and unrestricted license as a physical therapist, occupational therapist, or speech language pathologist in applicable state(s) required. Requirements - Master’s degree or higher in physical therapy, occupational therapy, or speech language pathology strongly preferred. Benefits - Market-competitive total rewards including merit increases, paid holidays, and Paid Time Off. - Incentive bonus programs (unless covered by a collective bargaining agreement). - Medical, dental, vision, short and long term disability benefits. - 401(k) + match. - Stock purchase plan. - Life insurance. - Wellness programs and financial education resources.

Role Description Beth Israel Lahey Health Primary Care is currently searching for an experienced Advanced Practitioner to join their Virtual Care program. At BILH Primary Care, we believe that telemedicine is an important component of our care model to address the needs of our patients. The provider will provide telemedicine care across multiple practices/regions. - The provider will perform all visit types that are appropriate for telemedicine including: - Urgent care - Behavioral health - Chronic disease management - AWVs (Annual Wellness Visits) - Annual exams - TCMs (Transitional Care Management - video only) - Details: - Full time – 40 hours/week; 32 clinical, and 8 administrative. - Deliver 50% or more of their clinical hours on “off” hours including evenings and weekends. - Telemedicine experience as an NP or PA preferred. - Work/life balance through practice transformation and focus on quality. Qualifications - Graduate of a Master’s in Nursing program or a Physician Assistant program. - Certification and current NP or PA license to practice in the Commonwealth of Massachusetts. - DEA. - MCSR. Requirements - All staff must be vaccinated against influenza (flu) as a condition of employment. Benefits - Pay Range: $113,776.00 USD - $154,752.00 USD. - Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Company Description Beth Israel Lahey Health, including all of its employing entities, are a purpose-driven, values-based organization that unites our workforce of people who provide exceptional health care to everyone we serve. All of the employing entities of Beth Israel Lahey Health maintain policies of equal employment opportunity and non-discrimination in employment. - More than 35,000 people working together: Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. - Your skill and compassion can make us even stronger.