Title: Continuous Improvement Analyst Job Description: Hybrid locations Kansas City, Missouri time type Full time job requisition id JR101612 Company Introduction: Lindt & Sprüngli is a Swiss chocolate manufacturer and recognized as a global leader in the market for premium chocolate, offering a large selection of products around the world. Lindt & Sprüngli looks back on a long-standing tradition of 175 years during which it has become known as one of the most innovative and creative companies making premium chocolate under the key brand Lindt. Lindt & Sprüngli (North America) Inc. is the holding company of the US family of companies Ghirardelli Chocolate Company, Lindt & Sprüngli (USA) Inc. and Russell Stover Chocolates Inc. Lindt & Sprüngli (North America) Inc. offers a shared-services model acting as the Center of Excellence for the North American market by providing world-class Supply Chain, Project Management, Information Technology, and additional business services to the local entities. This is an exciting time to join our company as we are further accelerating the success story and market expansion over the next years. High performing, entrepreneurial, result driven and passionate employees are key success factors for Lindt & Sprüngli. We are warmly welcoming ambitious talents to join us. What Lindt & Sprüngli offers: - A highly passionate team driven for success - A fast-changing business environment and entrepreneurial mindset - Central and prime office location in Kansas City next to the Plaza - US or international career opportunities within the Lindt Group - Opportunities to be involved in employee committees - A flexible work environment offering a hybrid model - Market competitive compensation, annual bonus and benefits - And of course – delicious premium chocolate! Lindt & Sprungli wants employees who align to our core values: - Excellence: You have passion for what you are doing and strive for excellence - Innovation: You are constantly looking for new and better ways to deliver success - Entrepreneurship: You are empowered and accountable for your actions and results - Responsibility: You act with integrity and treat everyone with respect - Collaboration: You support your colleagues across disciplines, business segments and geographies Job Description Summary: The Continuous Improvement Analyst supports Lindt & Sprüngli North America (LSNA) warehousing and transportation operations by identifying, analyzing, and leading continuous improvement initiatives. This role partners closely with internal stakeholders and third‑party logistics (3PL) providers to improve cost-to-serve, service, and sustainability outcomes through structured analysis and project execution. The role is expected to move beyond reporting and analysis to convert insights into implemented operational improvements, supporting both day‑to‑day performance management and longer‑term strategic initiatives. Essential Functions Continuous Improvement & Analysis - Partner with Warehousing, Transportation, Planning, Customer Service, and Business Intelligence to identify operational gaps and improvement opportunities - Extract, analyze, and interpret data from operational systems (e.g., WMS, TMS, ERP, BI tools) to support fact‑based recommendations - Research industry standards and benchmarks; compare current performance and recommend improvement actions - Analyze supply chain requirements within the Consumer Packaged Goods (CPG) environment and identify gaps impacting cost, service, or execution risk - Review performance trends to identify emerging financial, service‑level, or sustainability risks Project & Initiative Leadership - Lead assigned continuous improvement initiatives from problem definition through implementation, including stakeholder alignment and progress tracking - Support and contribute to daily continuous improvement calls across all U.S. Lindt & Sprüngli companies, focusing on performance gaps and corrective actions - Provide analytical and project management support for peak‑season post‑mortems and readiness reviews with internal teams and 3PL partners - Lead assigned initiatives within the U.S. business operations roadmap, coordinating across Planning, Transportation, Warehousing, Customer Service, and Business Intelligence - Track initiatives against defined objectives and report progress, risks, and outcomes to leadership - Partner with U.S. Supply Chain teams to review, improve, and adjust company SOPs - Coordinate with Brand QA Teams and Logistics to design, execute, and document a customer summer temperature study, and communicate results including any variances from expected outcomes Stakeholder & Relationship Management - Act as a collaborative partner with internal functional teams and external service providers - Manage day‑to‑day working relationships required to execute improvement initiatives - Utilize coaching as a tool to support change adoption and strengthen problem-solving capabilities across internal teams and 3PL partners - Support ad‑hoc analyses and special projects as assigned by management Basic Qualifications - 3+ years of supply chain, logistics, or operations background - Bachelor’s degree required - Demonstrate analytical, problem-solving, project management skills - Strong proficiency in Excel; working knowledge of PowerPoint and Word - Ability to translate data analysis into clear recommendations for non‑technical audiences Preferred Qualifications - Bachelor’s degree in Supply Chain Management, Industrial Engineering, or related field - Proven analytical experience in a CPG or logistics environment - Consumer Products Goods (CPG) experience - Experience working with or supporting 3PL providers - Familiarity with continuous improvement methodologies (e.g., Lean, root cause analysis, structured problem solving) - Experience using coaching as a tool to support change adoption and build problem-solving capability - Experience supporting cross‑functional operational initiatives - Familiarity with AI tools and prompts Company Description Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO. Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks. Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law. Principals only, please.