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Compliance Support Associate
Location
United States
Posted
11 days ago
Salary
$50 - $70 / hour
Seniority
Mid Level
Job Description
Compliance Support Associate
OmegaHires
• Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution • Assist with setup and maintenance of review workflows, user roles, and permissions • Troubleshoot submission, approval, and annotation issues within MLR processes • Support content lifecycle management, including versioning, tagging, and archiving • Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion • Administer and maintain ComplianceWire training assignments, curricula, and user records • Support onboarding/offboarding activities and training compliance tracking • Troubleshoot user access, training completion, and reporting issues • Generate and distribute compliance reports for audits and internal stakeholders • Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.) • Serve as first-line support for system-related inquiries and escalate issues as needed • Maintain system documentation, SOPs, and job aids • Support data integrity, validation activities, and audit readiness efforts • Collaborate with IT, QA, and vendors for system enhancements and issue resolution • Monitor system performance and proactively identify improvement opportunities
Job Requirements
- Bachelor’s degree in Life Sciences, Business, IT, or related field
- 2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems)
- Strong understanding of content review processes and training compliance in regulated environments
- Experience with user support, ticketing systems, and issue troubleshooting
- Proficiency in Excel and reporting tools
- Strong attention to detail and documentation skills
- Ability to work PST hours and collaborate with cross-functional teams
- Experience in pharmaceutical, biotech, or medical device industries (preferred)
- Familiarity with GxP, FDA regulations, and audit readiness processes (preferred)
- Experience with Veeva PromoMats, Veeva Vault, or other MLR systems (preferred)
- Knowledge of data governance and compliance frameworks (preferred)
- Exposure to validation processes (CSV) or system release management (preferred)
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