• Drive successful onboarding experiences. Partner closely with a Fiddler Delivery Manager to architect and implement onboarding solutions, aligning customer goals with Fiddler’s capabilities, and ensuring deployments are delivered on time, with precision, and with clear success criteria met. • Be the trusted technical partner our customers rely on. You’ll build strong relationships with data science and ML engineering teams, guiding them through every stage of their AI observability journey and ensuring they realize measurable value from Fiddler. • Champion the customer voice across Fiddler. Lead ongoing technical engagements, status syncs, roadmap discussions, QBRs, and escalation management; to ensure customer feedback influences our product roadmap and long-term strategy. • Become a domain expert in AI Observability. Master Fiddler’s platform and help customers operationalize observability best practices improving model transparency, performance monitoring, and compliance across their ML lifecycle. • Deliver seamless integrations and technical success. Write custom integration code that connects Fiddler to customer data ecosystems using tools like Snowflake, Airflow, MLflow, S3, Kafka, and more; ensuring robust, scalable, and secure pipelines. • Accelerate platform adoption. Build and refine integration patterns between Fiddler and common data platforms, workflow tools, and ML infrastructures to reduce time-to-value for new customers. • Uncover and drive expansion opportunities. Identify new ways Fiddler can provide impact; whether through advanced observability use cases, expanded integrations, or deeper model governance, helping drive renewals and growth.

• Partner with Sales to support strategic enterprise opportunities. • Lead technical discovery and solution design with customers and partners. • Run workshops with customer stakeholders across security, infrastructure, IAM, endpoint management, and workplace technology. • Own the relationship to the customer’s technical counterparts during and after the sales process. • Help customers evaluate Firefox Enterprise in areas such as deployment, policy management, identity integration, logging, security controls, and operational fit. • Design and support pilots, proofs of concept, and rollout plans. • Advise customers on deployment models, architecture decisions, and integration approaches for enterprise environments. • Validate interoperability across systems such as SSO, MFA, SIEM, proxy/network controls, endpoint tooling, certificates/PKI, and browser policy frameworks. • Identify and help resolve technical risks early, including application compatibility, certificate handling, deployment complexity, and policy enforcement requirements. • Create reusable technical assets such as reference architectures, deployment guidance, validation plans, and technical enablement materials. • Support and enable partners involved in deployment, integration, and customer success. • Champion Mozilla’s values of openness, trust, and user agency in every customer interaction.

• Technical Discovery: conduct deep-dive sessions with prospects to understand pain points, existing tech stack, integration requirements, security/compliance constraints • Solution Design: architect customer-specific configurations, integration approaches, and implementation paths using the product's capabilities • Product Demonstrations: deliver customized, story-driven demos tailored to the prospect's industry, workflows, and decision-maker audience • Proof of Concept (PoC): define success criteria, manage scope, oversee technical implementation, and validate the product's fit in the customer's environment • Value Articulation & Business Case support: build ROI models, TCO calculations, and business cases to justify purchase decisions • RFP/RFI Responses: author technical sections of proposals with accurate product capability descriptions • Customer Advocacy: feed deal-breaker requirements, competitive gaps, and market signals back to PdM and product teams

• Technical Discovery: conduct deep-dive sessions with prospects to understand pain points, existing tech stack, integration requirements, security/compliance constraints • Solution Design: architect customer-specific configurations, integration approaches, and implementation paths using the product's capabilities • Product Demonstrations: deliver customized, story-driven demos tailored to the prospect's industry, workflows, and decision-maker audience • Proof of Concept (PoC): define success criteria, manage scope, oversee technical implementation, and validate the product's fit in the customer's environment • Value Articulation & Business Case support: build ROI models, TCO calculations, and business cases to justify purchase decisions • RFP/RFI Responses: author technical sections of proposals with accurate product capability descriptions • Customer Advocacy: feed deal-breaker requirements, competitive gaps, and market signals back to PdM and product teams