• Partner with Sales to support strategic enterprise opportunities. • Lead technical discovery and solution design with customers and partners. • Run workshops with customer stakeholders across security, infrastructure, IAM, endpoint management, and workplace technology. • Own the relationship to the customer’s technical counterparts during and after the sales process. • Help customers evaluate Firefox Enterprise in areas such as deployment, policy management, identity integration, logging, security controls, and operational fit. • Design and support pilots, proofs of concept, and rollout plans. • Advise customers on deployment models, architecture decisions, and integration approaches for enterprise environments. • Validate interoperability across systems such as SSO, MFA, SIEM, proxy/network controls, endpoint tooling, certificates/PKI, and browser policy frameworks. • Identify and help resolve technical risks early, including application compatibility, certificate handling, deployment complexity, and policy enforcement requirements. • Create reusable technical assets such as reference architectures, deployment guidance, validation plans, and technical enablement materials. • Support and enable partners involved in deployment, integration, and customer success. • Champion Mozilla’s values of openness, trust, and user agency in every customer interaction.

• Technical Discovery: conduct deep-dive sessions with prospects to understand pain points, existing tech stack, integration requirements, security/compliance constraints • Solution Design: architect customer-specific configurations, integration approaches, and implementation paths using the product's capabilities • Product Demonstrations: deliver customized, story-driven demos tailored to the prospect's industry, workflows, and decision-maker audience • Proof of Concept (PoC): define success criteria, manage scope, oversee technical implementation, and validate the product's fit in the customer's environment • Value Articulation & Business Case support: build ROI models, TCO calculations, and business cases to justify purchase decisions • RFP/RFI Responses: author technical sections of proposals with accurate product capability descriptions • Customer Advocacy: feed deal-breaker requirements, competitive gaps, and market signals back to PdM and product teams

• Technical Discovery: conduct deep-dive sessions with prospects to understand pain points, existing tech stack, integration requirements, security/compliance constraints • Solution Design: architect customer-specific configurations, integration approaches, and implementation paths using the product's capabilities • Product Demonstrations: deliver customized, story-driven demos tailored to the prospect's industry, workflows, and decision-maker audience • Proof of Concept (PoC): define success criteria, manage scope, oversee technical implementation, and validate the product's fit in the customer's environment • Value Articulation & Business Case support: build ROI models, TCO calculations, and business cases to justify purchase decisions • RFP/RFI Responses: author technical sections of proposals with accurate product capability descriptions • Customer Advocacy: feed deal-breaker requirements, competitive gaps, and market signals back to PdM and product teams

• Define architectural standards and serve as a principal technical thought leader • Lead strategic direction for large-scale enterprise integration • Develop and own long-term technical roadmap methodology • Oversee solution design for strategic, multi-pillar engagements • Act as technical authority on critical projects • Drive organizational-level innovation incorporating emerging technologies • Deliver high-impact, C-suite level vision presentations • Collaborate with Product and Engineering leadership