• Manage and execute strategic plans on Amazon to deliver revenue and profit growth objectives for Osteo Bi-Flex, Puritan’s Pride, Gut Health and Ester-C • Work under the direction of the Director, Customer Development to create and drive brand and category growth strategies aligned with the customer’s goals & objectives • Identify trends and new opportunities for revenue and category growth, and present recommendations to Ecommerce Leadership • Execute business plans with Amazon customer base • Ensure alignment with target budget plan and new product distribution goals • Oversee relationship and regular engagement with both Amazon as well as agency partners • Collaborate cross-functionally with internal teams such as digital media, creative, and finance to ensure plan execution • Maintain clear understanding of customer objectives; flawlessly execute operational plans; and measure results • Deliver customer presentations relating to innovations, promotions, pricing, etc. • Partner with cross-functional teams to develop and execute holistic launch plans for new products • Manage all aspects of trade budgets, including system input, trade fund management, direct sales forecasting, and projection activities • Perform other duties as required

Role Description The Patient Access Case Manager is responsible for managing the patient case through the insurance authorization and appeal process. This position will work closely with Interventional Spine team members and external customers (physicians and patients) to identify and overcome obstacles in the patient access program and reimbursement environment. Your responsibilities will include: - Follow up on prior authorization requests to health plans to ensure receipt and proper review for medical necessity. - Apply pressure on health plans that refuse to review based on negative or absent coverage policy for Intracept. - Accurately identify payer denial reasons and develop an action plan for appeal. - Draft letters for appeal, external review, and administrative law judge hearings. - Monitor and re-engage payer until final determination is made – ensuring each available level of appeal is used and all appeal rights are exhausted. - Participate in administrative law judge hearings via phone, presenting on behalf of the Medicare Advantage patient. - Submit prior authorization requests to health plan as needed to assist the team achieving identified goals and objectives. - Draft all case related communication to physicians, patients and payers in a clear and concise manner. - Document all case activity and correspondence for cases in a timely and accurate manner to provide chronological details of case progress. - Confirm accuracy of authorization approval details, ensuring all codes are captured and authorization is within approved timeframes prior to surgery. - Manage and monitor payer trends as it relates to approvals/denials and communicate trends to the team. - Clearly communicate with internal and external customers regarding patient access to Intracept Procedure, including but not limited to (case status, needed information, TM involvement, reporting etc.). - Act as a resource for fellow team members and new employees. - Prioritize tasks according to urgency: Expected Total case volume 140-160. Qualifications - 2+ years of experience in a pain management or spine prior authorization role, including: - Reviewing clinical records and extracting key information to support medical necessity. - Submitting prior authorization requests for medical procedures. - Interpreting procedure denials and drafting appeals. - Understanding and leveraging payer coverage criteria to ensure positive outcomes. - 2+ years of experience utilizing software systems to perform tasks. Requirements - Neuromodulation or Basivertebral nerve ablation experience. - Ability to communicate clearly and assertively with payers. - Strong written and verbal communication skills. - Software experience, i.e. EMR, payer portals, Microsoft Office, Salesforce. Benefits - Compensation will vary based on actual location of the position and other pertinent factors. - Compensation for non-exempt (hourly), non-sales roles may include variable compensation (e.g., overtime and shift differential) and annual bonus target. - Compensation for exempt, non-sales roles may include variable compensation, i.e., annual bonus target and long-term incentives.

• Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. • Lead regular service reviews, providing performance reporting and driving actions for service improvement. • Act as the primary operational contact for key customer accounts, ensuring consistent service delivery and customer satisfaction. • Collaborate with internal teams and partners to align service delivery with customer expectations and evolving business needs. • Work closely with Account Management to ensure alignment between service delivery and commercial strategy, supporting customer retention, renewals, and growth opportunities. • Drive a positive customer experience by actively gathering, analysing, and acting on customer feedback to improve service quality and strengthen relationships. • Provide regular account management information and service insights to the Head of Service Delivery to support strategic decision-making and continuous improvement initiatives. • Provision of monthly performance reports, detailing Mitel’s performance within the SLA • Work closely with Commercial, Account Management, and Renewals Teams to ensure that renewals are not only secured but also profitable. • Actively monitor and manage contract margins, identifying and implementing cost efficiencies without compromising service quality • Collaborate with commercial and finance teams to ensure billing accuracy and profitability.

• Oversee capital projects to ensure compliance with the Thermal Energy Services Agreement (TESA), meeting safety, cost, schedule, and quality goals • Manage multiple industrial decarbonization projects through all stages of the Stage-Gate Process, from proposal to ongoing operations and maintenance (O&M) • Coordinate with all project stakeholders, including customers, suppliers, financiers, program managers, engineering firms, permitting authorities, and contractors • Develop and manage project budgets and schedules • Identify and mitigate project risks through proactive strategies • Serve as the primary liaison between customers and project stakeholders • Oversee the procurement process for each project • Monitor and report on project progress, including metrics for cost, schedule, scope, and risk • Lead the bidding process for engineering firms, suppliers, and contractors • Negotiate to maximize customer satisfaction while minimizing costs, scope creep, and delays • Understand and negotiate contracts with suppliers and contractors • Review vendor, supplier, consultant, and contractor bids and engineering designs for accuracy and completeness • Implement lessons learned to improve future project processes • Successfully deliver industrial decarbonization projects to meet customer satisfaction