• Oversee capital projects to ensure compliance with the Thermal Energy Services Agreement (TESA), meeting safety, cost, schedule, and quality goals • Manage multiple industrial decarbonization projects through all stages of the Stage-Gate Process, from proposal to ongoing operations and maintenance (O&M) • Coordinate with all project stakeholders, including customers, suppliers, financiers, program managers, engineering firms, permitting authorities, and contractors • Develop and manage project budgets and schedules • Identify and mitigate project risks through proactive strategies • Serve as the primary liaison between customers and project stakeholders • Oversee the procurement process for each project • Monitor and report on project progress, including metrics for cost, schedule, scope, and risk • Lead the bidding process for engineering firms, suppliers, and contractors • Negotiate to maximize customer satisfaction while minimizing costs, scope creep, and delays • Understand and negotiate contracts with suppliers and contractors • Review vendor, supplier, consultant, and contractor bids and engineering designs for accuracy and completeness • Implement lessons learned to improve future project processes • Successfully deliver industrial decarbonization projects to meet customer satisfaction

- **Team Leadership & Strategy:** Lead, mentor, and scale the immigration team. Serve as the primary point of contact for team members and senior stakeholders, providing expert guidance on complex immigration inquiries. - **Case Management & Review:** Oversee a variety of US and Canadian immigration cases. Personally review and prepare high-level immigration applications, petitions, and business travel documentation for submission to relevant authorities. - **Process & Compliance Architecture:** Develop, implement, and optimize robust internal processes to ensure 100% compliance with evolving US and Canadian immigration laws and regulations (including H1B, DOL PERM, and Canadian immigration pathways). - **Client & Stakeholder Coordination:** Coordinate closely with internal clients and mobility teams to gather necessary documentation, managing expectations and providing empathetic, clear guidance throughout the lifecycle of the immigration process. - **Deadline & Pipeline Management:** Rigorously track and manage critical case milestones and deadlines to ensure flawless, timely submissions and absolute regulatory compliance.

Role Description Reporting to the Senior Manager, Partnerships & Virtual Operations, the Assistant Manager, Virtual Lending is responsible for developing and growing the digital/online portfolio while leading and supporting direct reports through performance management and coaching. This role involves: - Reviewing and approving Dealer Finance, Mortgage, and Loan applications in the Virtual Branch. - Collaborating with the Senior Manager to cultivate dealership and broker relationships. - Overseeing outreach strategies and ensuring effective onboarding of new partners. - Representing the Credit Union professionally and establishing strong relationships with third parties and members. Qualifications - A certificate or diploma in Business or Commerce. - A minimum of five years of lending experience, including at least two years in a supervisory role, or an equivalent combination of training and experience in credit. - Experience within the Credit Union system is considered an asset. - Progressive financial services experience, including experience in member service, lending, fraud prevention, risk management, contact center, or branch operations. Requirements - Knowledgeable of retail lending products, credit principles, financial analysis, and sound decision-making within defined lending authority. - Experienced managing operational workflows, service levels, escalated member or partner issues, and competing priorities in a high-volume environment. - Proven ability to coach, develop, and lead high-performing teams in a fast-paced environment. Benefits - Outstanding culture and opportunity to join an engaged and community-focused team. - Competitive compensation to commensurate with experience ($76,609.28 – 90,127.42) and benefits with performance-based incentives. - Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan. - Tuition reimbursement, training, and personal development. - Additional employee perks including annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Role Description Reporting to the Senior Manager, Partnerships & Virtual Operations, the Assistant Manager, Member Solutions & Support leads the Virtual Branch’s escalation and second-level support functions, including Fraud and Business Services Support. The role oversees complex and sensitive member issues, ensuring excellent service, risk management, and regulatory compliance. As a key escalation point, the incumbent supports service recovery, fraud investigations, staff coaching, and continuous improvement through trend analysis, process enhancements, and cross-functional collaboration. Qualifications - A Bachelor’s Degree in Business Administration or Commerce. - Five years of relevant experience, including at least two years in a supervisory role. - Progressive financial services experience, including experience in member service, lending, fraud prevention, risk management, contact center, or branch operations. An equivalent combination of education and experience may be considered. Requirements - Well versed in retail banking products, digital service delivery, fraud prevention, risk management, and regulatory requirements within a financial institution. - Able to manage complex member concerns, service recovery situations, operational escalations, and sensitive issues using sound judgment and effective decision-making. - An exceptional communicator, relationship-builder, and have strong conflict-resolution skills, with the ability to influence others and de-escalate challenging situations. Benefits - Outstanding culture and opportunity to join an engaged and community-focused team. - Competitive compensation to commensurate with experience ($76,609.28 – 90,127.42) and benefits with performance-based incentives. - Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan. - Tuition reimbursement, training, and personal development. - Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time. Company Description East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.