• The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or Chat. • Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills. • Alert management of issues or concerns that require escalation for complete resolution. • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent. • Use technology tools as directed and participate in training sessions.

• Assist customers via Phone, Email, and/or chat • Identify and resolve customer issues • Demonstrate strong customer service and sales skills • Alert management of issues that require escalation • Resolve customer complaints and concerns • Use technology tools to support daily tasks • Participate in training sessions to stay current • Educate customers about products to maximize upsell opportunities • Complete necessary documentation and maintain accurate customer data

Role Description - Contact potential customers via phone, email, or chat to introduce and explain our products or services. - Understand customer needs and preferences to recommend tailored solutions. - Provide accurate information and pricing to close sales and achieve sales targets. - Maintain detailed records of customer interactions and sales activities. - Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections. - Collaborate with other team members to achieve team sales goals. - Follow up with customers to ensure their satisfaction and build long-term relationships. Qualifications - Fluent in German, both written and spoken. - Previous experience in sales or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong negotiation and persuasion skills. - Target-driven mindset with a passion for achieving sales goals. - Ability to work effectively in a fast-paced and results-oriented environment. - Good problem-solving skills and ability to overcome objections. Requirements - Remote work opportunity. - Flexible working schedule. - Interesting product. - Salary and bonuses based on your performance. - Learning opportunities. - Career growth prospects. Benefits - Being part of a vibrant community with over 40 nationalities across 8 global locations. - Embrace a thrilling phase of hyper-growth and scale-up. - Contribute to a diverse workplace.

• Answer crisis-related telephone calls • Utilize crisis intervention skills to complete mental health and suicide risk assessments • Provide outreach and support, information and referral