Nymbus, Inc. provides banking technology solutions that enable financial institutions to automate workflows and create user-friendly digital banking systems. Wi
Card Fraud Specialist
Location
United States
Posted
10 days ago
Salary
$50K - $55K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Card Fraud Specialist
Nymbus, Inc.
Role Description The Card Fraud Specialist serves as a critical line of defense in protecting the financial assets and reputation of Nymbus clients. This role is well-suited for a detail-oriented, deadline-driven professional who takes pride in managing complex investigations with accuracy and accountability from open to close. - Monitor real-time transaction data and alerts across platforms including Lithic, Fiserv EFT, VisaDPS, Velera, and TransFund. - Identify suspicious patterns across a broad spectrum of fraud types, including: - Identity fraud - First-party fraud - Account takeover - Card-not-present (CNP) fraud - Synthetic identity schemes - Conduct thorough investigations, accurately classify each case, and make sound, well-documented dispute decisions based on investigation findings and applicable card network rules. - Assess case facts, identify fraud types, and route cases to the appropriate internal team with clear, complete investigation summaries. - Engage with cardholders, clients, processors, and internal stakeholders across all levels of the organization. Qualifications - Exceptional organizational skills with the ability to manage a large volume of concurrent cases accurately and consistently. - Extreme attention to detail. - Strong commitment to dispute deadline management. - Clear, professional communication skills. - Sound judgment in card fraud and dispute decisioning. - Solid working knowledge of identity fraud and first-party fraud indicators. - Familiarity with Visa and Mastercard dispute resolution rules and chargeback processes. - Experience with card fraud platforms such as Lithic, Fiserv EFT, VisaDPS, Velera, or TransFund preferred. - Familiarity with general ledger reconciliation and money movement processes related to dispute and chargeback activity is preferred. - Background in fraud operations, fintech, or financial services preferred. Requirements - Monday - Friday, 9:00 am to 6:00 pm EST - Rotating Saturdays Benefits - $50,000 - $55,000 Annual Salary - Annual Cash Bonus and Equity Options commensurate with the role level and experience - 100% Remote - 401(k) plan - Insurance - Health, Dental and Vision - Flexible Paid Time Off
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