• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. • Negotiating settlement of claims within designated authority. • Communicating claim activity and processing with the claimant and the client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

• Analyze and process complex bodily injury auto and commercial transportation claims by reviewing coverage, completing investigations, determining liability, and evaluating the scope of damages • Analyze complex auto bodily injury claims on behalf of clients • Process complex auto commercial and personal line claims, including bodily injury • Ensure claim files are properly documented and coded correctly • Responsible for litigation process on litigated claims • Coordinate vendor management, including use of independent adjusters • Report large claims to excess carrier(s) • Develop and maintain action plans to ensure state required contact deadlines are met • Identify and pursue subrogation and risk transfer opportunities; secure and dispose of salvage • Communicate claim action/processing with insured, client, and agent or broker when appropriate • Perform other duties as assigned • Support the organization's quality program(s).

Role Description The Auto/Property Damage Claims Adjuster is responsible for the investigation, administration and settlement of simple to moderately complex commercial auto property damage claims, within the authority granted by the company and the client. The right candidate will perform with high levels of autonomy, while working closely with clients and attorneys as a claims professional. Essential Job Functions - Investigate new claims and initiate timely contacts with clients, their employees, claimants and legal counsel to determine appropriate actions to be taken. - Read and comprehend insurance policies. - Properly evaluate coverage and damages, address demands appropriately. - Apply understanding of insurance policies and policy interpretation while establishing appropriate loss estimates. - Coordinate and manage total loss claims, including valuation review, salvage disposition, title processing, and settlement negotiations with vehicle owners and lienholders. - Negotiate settlements with claimants and attorneys. - Report to clients and excess carrier requests regarding claim status and follow through on recommended actions. - Remain in direct compliance with company policies and procedures. - Ability to utilize windows-based claims systems and Microsoft type applications. - Ability to serve on-call after-hours in response to urgent claim matters. - Meet with clients and account management to conduct claim reviews, including presenting cost reports, reserves, active claims and settlement recommendations. Qualifications - Two or more years of experience in adjusting automobile and auto related property damage claims. - Active Adjusters License. - Exceptional communication and interpersonal skills. - Detail-oriented with strong organizational and time management skills. - Strong PC/laptop skills. - Excellent customer service and telephone skills. - Ability to work in a team environment under direct management to complete assignments. Benefits - Competitive salary commensurate with experience. - Excellent benefits including medical, dental, vision, disability, life insurance, and 401(K) with match. Values At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration. Equal Opportunity Employer Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor. Company Description Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third-party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.

Role Description This role is critical to Financial Protection Operations by providing leadership to the Short-Term Disability operations team, driving team development, supporting culture and DE&I initiatives, as well as supporting service excellence. The Short-Term Disability Supervisor is responsible for leading a team of Specialists who process Short-Term Disability Claims. The candidate will work to improve quality and exceed service level agreements, support and lead pilots and process improvements. This will include supporting new hire interviewing, selection, and onboarding; and sharing best practices and leveraging leadership insights to coach and manage the team to achieve goals. The candidate will support escalations, leadership inquiries, and all HR functions. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Primary Responsibilities - Coaching and Development - 70%: - Provide meaningful development time for in-depth conversation - Coach specialists during 1-1 sessions - Conduct performance management discussions - One-off escalated issues requiring leadership review/signoff - Supervisor calls/escalations - Leverage insights to coach and manage team appropriately to achieve goals - Leverage training resources to help apply claims processes/procedures appropriately - Ongoing review of processes and procedures, recommend and implement changes and enhancements - Identify process gaps, recommend solutions, implement and communicate changes - Team Culture and Engagement - 15%: - Encourage and participate in engagement activities - Drive DE&I initiatives - Advance team culture, understand and communicate enterprise purpose - Support and lead pilots and process improvements - Lead team meetings with directs - Attend, facilitate and/or participate in leadership forums - Leadership Administrative Duties - 15%: - HR related reporting (Overtime, PTO, pending corrective action and MAPS) - Time sheet approvals, secure access approval (annual/bi-annual) - New hire interviewing and selections - Emails and ad hoc issue management - FMLA, LOA, or anything HR related - Communicate and collaborate with internal and external stakeholders to resolve issues Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 5+ years of experience analyzing and solving problems in an office, claims OR customer service environment - 3+ years of experience handling Short-Term Disability (STD) claims, with working knowledge of STD products, policy provisions, and claims adjudication processes - 1+ years of supervisory / leadership experience - Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Proficiency with Windows PC applications and Microsoft Office products including Microsoft Word, Microsoft Excel, and Microsoft Teams - Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications - 2+ years of claims, appeals OR grievance experience - Experience providing feedback, coaching, and explanations to others including mentorship Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.