Role Description The Auto/Property Damage Claims Adjuster is responsible for the investigation, administration and settlement of simple to moderately complex commercial auto property damage claims, within the authority granted by the company and the client. The right candidate will perform with high levels of autonomy, while working closely with clients and attorneys as a claims professional. Essential Job Functions - Investigate new claims and initiate timely contacts with clients, their employees, claimants and legal counsel to determine appropriate actions to be taken. - Read and comprehend insurance policies. - Properly evaluate coverage and damages, address demands appropriately. - Apply understanding of insurance policies and policy interpretation while establishing appropriate loss estimates. - Coordinate and manage total loss claims, including valuation review, salvage disposition, title processing, and settlement negotiations with vehicle owners and lienholders. - Negotiate settlements with claimants and attorneys. - Report to clients and excess carrier requests regarding claim status and follow through on recommended actions. - Remain in direct compliance with company policies and procedures. - Ability to utilize windows-based claims systems and Microsoft type applications. - Ability to serve on-call after-hours in response to urgent claim matters. - Meet with clients and account management to conduct claim reviews, including presenting cost reports, reserves, active claims and settlement recommendations. Qualifications - Two or more years of experience in adjusting automobile and auto related property damage claims. - Active Adjusters License. - Exceptional communication and interpersonal skills. - Detail-oriented with strong organizational and time management skills. - Strong PC/laptop skills. - Excellent customer service and telephone skills. - Ability to work in a team environment under direct management to complete assignments. Benefits - Competitive salary commensurate with experience. - Excellent benefits including medical, dental, vision, disability, life insurance, and 401(K) with match. Values At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration. Equal Opportunity Employer Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor. Company Description Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third-party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.

Role Description This role is critical to Financial Protection Operations by providing leadership to the Short-Term Disability operations team, driving team development, supporting culture and DE&I initiatives, as well as supporting service excellence. The Short-Term Disability Supervisor is responsible for leading a team of Specialists who process Short-Term Disability Claims. The candidate will work to improve quality and exceed service level agreements, support and lead pilots and process improvements. This will include supporting new hire interviewing, selection, and onboarding; and sharing best practices and leveraging leadership insights to coach and manage the team to achieve goals. The candidate will support escalations, leadership inquiries, and all HR functions. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Primary Responsibilities - Coaching and Development - 70%: - Provide meaningful development time for in-depth conversation - Coach specialists during 1-1 sessions - Conduct performance management discussions - One-off escalated issues requiring leadership review/signoff - Supervisor calls/escalations - Leverage insights to coach and manage team appropriately to achieve goals - Leverage training resources to help apply claims processes/procedures appropriately - Ongoing review of processes and procedures, recommend and implement changes and enhancements - Identify process gaps, recommend solutions, implement and communicate changes - Team Culture and Engagement - 15%: - Encourage and participate in engagement activities - Drive DE&I initiatives - Advance team culture, understand and communicate enterprise purpose - Support and lead pilots and process improvements - Lead team meetings with directs - Attend, facilitate and/or participate in leadership forums - Leadership Administrative Duties - 15%: - HR related reporting (Overtime, PTO, pending corrective action and MAPS) - Time sheet approvals, secure access approval (annual/bi-annual) - New hire interviewing and selections - Emails and ad hoc issue management - FMLA, LOA, or anything HR related - Communicate and collaborate with internal and external stakeholders to resolve issues Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 5+ years of experience analyzing and solving problems in an office, claims OR customer service environment - 3+ years of experience handling Short-Term Disability (STD) claims, with working knowledge of STD products, policy provisions, and claims adjudication processes - 1+ years of supervisory / leadership experience - Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Proficiency with Windows PC applications and Microsoft Office products including Microsoft Word, Microsoft Excel, and Microsoft Teams - Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications - 2+ years of claims, appeals OR grievance experience - Experience providing feedback, coaching, and explanations to others including mentorship Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description This job is responsible for reviewing and processing basic insurance claim edits in a timely manner under direct supervision of supervisor. - Shift - 8-hour, flex shift Monday through Friday - Work From Home: Although this is a WFH position, the applicant must live in the Greater DFW area. Our teams’ culture is Love Based, which thrives on mutual respect, empathy, and support, fostering an environment where every member feels valued and empowered. It prioritizes open communication, collaboration, and understanding, creating a cohesive and inclusive community where individuals can flourish personally and professionally. Love Based cultivates a culture where kindness, compassion, and appreciation are foundational principles, leading to greater creativity, productivity, and fulfillment for all team members. Job Expectations - Work both independently and collaboratively within a team to achieve production goals and deadlines. - Demonstrate a strong commitment to productivity by staying focused and on task without constant supervision. - Effectively communicate with colleagues, supervisors, and managers to ensure clarity, alignment, and successful outcomes. - Take ownership of assigned tasks and projects, demonstrating accountability and reliability in meeting expectations. - Adapt to changing priorities and work demands while maintaining a high level of quality and efficiency. - Proactively identify opportunities for process improvement and contribute innovative solutions to enhance overall productivity and teamwork. Hard Skills - Epic experience - Knowledge and experience with registration - Knowledge and experience with health insurance carriers - Ability to read and understand Explanation of Benefits - Ability to multitask - Contacting insurance companies and patients Soft Skills - Outlook experience - Team experience - Excel experience - Medical Terminology Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare - no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer Qualifications - High School Diploma or equivalent - 2 years of experience with medical billing or claims processing, knowledge of billing and/or collections rules and regulations - May consider education in lieu of experience. Job Duties - Reviews and processes basic insurance claim edits through the billing system for registration and demographic accuracy. - Utilizes vendor and third party websites for eligibility and benefit verification, including update of registration information within the billing system. - Reposts and resubmits claims based on research findings and billing system updates. - Works in all professional billing service areas. - Updates registration and demographic information in at least two hospital billing service areas. - Escalates issues above knowledge base to higher level specialist or supervisor. - Duties performed may include one or more of the following core functions: - (a) Directly interacting with or caring for patients; - (b) Directly interacting with or caring for human-subjects research participants; - (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); - (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. - Performs other duties as assigned. Security and EEO Statement This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

• Manages an active desk of general liability bodily injury claims under business owner policies • Analyzes coverage issues under the Business owners coverage form, garagekeepers, hired non-owned auto, auto services and other standard industry forms • Analyzes, investigates, and evaluates new loss notices and claim tenders • Expeditiously analyzes and positions claim under applicable coverage • Collaborates on setting reserves at appropriate level for claims • Uses good judgment in managing ALAE in claims investigation • Appropriately documents claim files in accordance with established guidelines • Obtains and maintains adjuster licenses, as required