DIY ideas and printables to help you celebrate life's joyful moments.
Ecommerce Fulfillment & Operations Manager
Location
Worldwide
Posted
4 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Ecommerce Fulfillment & Operations Manager
Hadley Designs
Role Description Ready to build something that truly matters? Every parent wants clarity, confidence, and connection when it comes to their child’s learning. They want to feel proud of the choices they make and trust the tools they bring into their home. At Hadley Designs, we make that possible by creating products that turn everyday moments into meaningful learning experiences. But none of that works without a seamless, trustworthy customer experience. A store that runs flawlessly. Messaging that is clear. Operations that feel effortless to the customer. That’s where you come in. About the Role Ecommerce Fulfillment & Operations Manager Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end. Your mission is simple and powerful: Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase. Your Core Focus - Take full ownership of Shopify store operations and customer experience - Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging - Standardize shipping, split shipment, and pre-order communication across all touchpoints - Build and document SOPs for all operational workflows - Implement systems and automations that reduce manual work and customer confusion What You’ll Do Customer Experience Management (Daily) - Respond to customer inquiries via Shopify inbox and social channels - Process refunds, reships, cancellations, and order updates - Triage and resolve support tickets based on urgency - Identify patterns in customer feedback and recommend improvements - Ensure all communication is clear, accurate, and aligned with current messaging Order Operations and Fulfillment (Daily) - Monitor order flow across Shopify, Base, and Amazon MCF - Resolve failed orders, inventory issues, and discrepancies - Coordinate with fulfillment teams to ensure timely delivery - Manage split shipments, pre-orders, and out-of-stock scenarios - Track and resolve missing or delayed packages Store Integrity and Accuracy (Weekly) - Audit the website for broken links, incorrect pricing, and outdated promotions - Ensure consistency across product pages, landing pages, and collections - Validate all messaging related to shipping and pre-orders - Support promotion setup and ensure backend accuracy Systems, SOPs, and Automation (Weekly) - Build and maintain SOPs for recurring workflows - Identify inefficiencies and implement automation using tools like Shopify Flow - Optimize customer service platforms such as Gorgias - Improve post-purchase experience and operational workflows - Support system cleanup and tool evaluation Growth Operations and Reporting (Weekly) - Deliver weekly Shopify performance reports - Track key metrics such as CAC, LTV, and funnel performance - Identify trends, anomalies, and risks early - Ensure data accuracy for decision-making Compliance and Risk Management (Weekly) - Maintain compliance across ADA, privacy policies, and tracking regulations - Review product pages and campaigns for compliance risks - Ensure all required tools and disclosures are functioning properly - Stay updated on platform policies and changes AI and Automation Ownership (Ongoing) - Identify repetitive tasks and convert them into automated workflows - Use AI tools to improve efficiency in customer service and operations - Build prompt libraries and scalable systems - Continuously reduce manual workload while maintaining accuracy How Success Is Measured - Reduction in support ticket rate per 1000 orders - Reduction in reshipment rate per 1000 orders - Zero compliance issues - At least one new AI automation implemented per week - Zero reported issues with broken links, incorrect promotions, or inaccurate information Who You Are - You are a systems-driven operator who takes pride in getting the details right. - You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. - You don’t wait for direction. You create clarity where others see complexity. - You have 2 to 5 years of experience managing Shopify store operations. - You are highly detail-oriented and catch inconsistencies others miss. - You are a strong written communicator who can simplify complex information. - You have hands-on experience with order management, fulfillment, and customer service. - You understand Shopify apps, backend systems, and troubleshooting workflows. - You build systems, not just solutions. - You thrive in a fast-moving, high-growth environment. - You are comfortable working cross-functionally while maintaining ownership. - You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way. Why You’ll Love Working Here - At Hadley Designs, your work directly impacts families around the world. - You are not just managing operations. You are helping create a seamless experience that allows parents to feel confident, supported, and proud of their choices. - You will enjoy: - A remote-first environment that gives you flexibility and autonomy - The ability to manage your schedule with trust and accountability - Direct access to leadership and meaningful collaboration across teams - Opportunities to build systems, implement ideas, and drive real impact - Access to training, tools, and continuous learning - A decade-strong, family-founded brand with a clear mission and vision - Free access to products that are changing how children learn Apply Today Apply today and help us make learning fun, engaging, and screen-free for families everywhere.
Related Guides
Related Categories
Related Job Pages
More Ecommerce Jobs
Google Ads / PPC Strategist
Right Hook DigitalWe HYPER-ACCELERATE Revenue Growth For eCommerce Businesses Like Yours.
Role Description We're looking for a driven and commercially-minded Google Ads Strategist to join our growing Google team. This is a role for someone who has moved past the basics — you know your way around an account, you understand the levers that drive eCommerce performance, and you're can own a portfolio of clients and be accountable for their results. This is a hands-on role perfect for someone who loves diving into data, experimenting with strategy, and finding smart ways to scale. If you're hungry to step up, take ownership, and work alongside some of the best eCommerce marketers in the world, this is the role for you. What You’ll Be Doing - Managing and optimising Google Ads campaigns across Search, Shopping, PMax, Display, Demand Gen, and Video for a portfolio of eCommerce clients - Owning day-to-day account health — budgets, pacing, performance monitoring, and proactive optimisation - Building and launching new campaigns, ad groups, and feed-based shopping structures with precision - Conducting keyword research, search term analysis, and ongoing keyword management - Developing and executing A/B tests across ad copy, bidding strategies, and audience segments - Collaborating with our visual creators to brief and align on creative assets - Preparing clear, insight-led performance reports and contributing to client-facing communications - Participating in client calls and internal strategy sessions, representing your accounts with confidence - Staying current with Google Ads platform updates, betas, and best practices — and bringing those insights back to the team - Ensuring compliance with Google Ads policies and ad approvals - Scaling campaigns based on performance data and ROI goals - Troubleshooting tracking issues and managing tag implementation - Building and maintaining product data feeds using DataFeedWatch and Google Merchant Center Qualifications - 2–4 years of hands-on Google Ads experience in eCommerce, with at least some agency or multi-client exposure - Solid working knowledge of Search, Shopping, Video/YouTube, Demand Gen, and Performance Max — you understand how these campaign types interact and how to prioritise them - Comfortable managing accounts with meaningful ad spend — you treat a client's budget like it's your own - Strong analytical instincts — you can look at a dashboard and know what questions to ask, not just what numbers to report - Clear, confident written and verbal communication (in English) — you're comfortable corresponding with clients and holding your own on a call - Self-sufficient and proactive in a remote environment — you don't wait to be told what to look at - Collaborative by nature — you share wins, flag concerns early, and contribute to the team beyond your own portfolio Nice to Have (But Not Required) - Experience with feed platforms (e.g. DataFeedWatch) - Cross-platform paid media experience (e.g. Meta, TikTok) - Familiarity with Google Tag Manager and conversion tracking setup - Exposure to cross-channel campaigns alongside Meta or other paid platforms - Google Ads certifications (Search, Shopping, or Performance Max) - Prior experience working with US or AU-based eCommerce brands Benefits - Fully remote and flexible work environment - Work alongside a high-performing global team - Collaborate with exciting, fast-growing eCommerce brands - Culture that supports innovation, learning, and personal growth - Opportunity for bonuses and long-term engagement Application Sound like your kind of gig? We’d love to hear from you. If you would like to apply please use this link: Apply now and let’s scale some brands together!
UI/UX Designer (Shopify & Ecommerce)
PairedConnecting Companies with the Best Global Talent #LETSGETPAIRED
Role Description We are looking for a Digital Designer with strong UI/UX and e-commerce design experience to support our client's Conversion and Retention teams. This role will focus on designing high-converting Shopify experiences and engaging retention marketing assets while maintaining brand consistency across all customer touchpoints. - Design and optimize Shopify landing pages, product detail pages (PDPs), collection pages, cart pages, and checkout experiences. - Create high-performing email and SMS designs for Klaviyo campaigns, automations, and retention flows. - Apply conversion rate optimization (CRO) best practices to improve user experience and performance. - Maintain visual consistency and brand standards across web, email, and retention channels. - Collaborate with marketing, growth, and retention teams to support ongoing testing and optimization initiatives. - Rapidly iterate on designs based on performance data, user feedback, and business needs. - Utilize low-code design and development tools to bring concepts to life efficiently. Qualifications - Proven experience designing UI/UX for Shopify e-commerce brands. - Strong portfolio showcasing web/UI design and email marketing design work. - Advanced proficiency in Figma. - Solid understanding of CRO principles and e-commerce best practices. - Experience with low-code tools such as Replo, Instant, Framer, or Webflow. - Working knowledge of front-end development concepts and web technologies. - Ability to work in a fast-paced environment and iterate quickly. - AI-native mindset with experience leveraging AI tools to improve design workflows and productivity. - Strong attention to detail and commitment to delivering high-quality user experiences. Benefits - USD base salary. - Ability to work remotely.
Senior Shopify Project Manager
Logical Media GroupWe craft exceptional digital experiences for people to transact, connect, and explore.
• Manage up to 7 concurrent Shopify and eCommerce projects including: - Shopify builds - CRO initiatives - SEO retainers - Ongoing support engagements • Maintain project timelines, budgets, documentation, and delivery quality • Manage Asana boards, project schedules, risk logs, and change requests • Coordinate cross-functional collaboration between development, design, SEO, and email teams • Ensure projects stay within defined scope and performance expectations • Serve as the primary point of contact for assigned clients • Provide proactive communication and updates via Loom, email, and meetings • Lead recurring review calls and roadmap discussions • Build long-term client relationships focused on trust, transparency, and growth • Identify upsell and retainer opportunities where appropriate • Facilitate weekly delivery meetings and project reviews • Allocate tasks across designers and developers • Conduct QA reviews and enforce agency standards • Support junior team members through mentorship and process guidance • Escalate risks or blockers appropriately to leadership • Help improve SOPs, workflows, and internal documentation • Contribute ideas for operational efficiency and process optimization • Support retrospective reviews and continuous improvement initiatives • Maintain organized project records and reporting structures • Review project changes and support budget management • Ensure projects remain aligned with business goals and profitability targets • Assist with quoting, scoping, and proposal preparation when needed
Senior Shopify Developer – E-commerce Agency
PairedConnecting Companies with the Best Global Talent #LETSGETPAIRED
• Develop and maintain custom Shopify themes using Liquid, JavaScript, HTML, CSS, and modern front-end frameworks. • Build advanced Shopify features and custom storefront experiences. • Deliver complex Shopify projects from requirements gathering through deployment. • Optimize Shopify stores for performance, scalability, and conversion. • Build high-converting paid media landing pages. • Implement theme enhancements and conversion-focused storefront updates. • Execute technical implementations for conversion rate optimization initiatives. • Set up, manage, and deploy A/B tests using Intelligems. • Collaborate with internal stakeholders to implement testing strategies. • Ensure accurate implementation and tracking of experiments. • Design, build, and maintain integrations with third-party applications and services. • Develop and support subscription platform integrations, including Skio and ReCharge. • Troubleshoot and optimize API performance and reliability. • Work with Shopify APIs and external systems to streamline business operations. • Collaborate with the Tech Lead on technical architecture and implementation strategies. • Mentor junior developers and provide technical guidance. • Leverage AI-powered tools to improve development efficiency and problem-solving.



