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Senior Technical Support Engineer
Location
United States
Posted
4 days ago
Salary
$102.5K - $126.5K / year
Seniority
Senior
Job Description
Senior Technical Support Engineer
Horizon3.ai
• Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions. • Diagnose and resolve customer-reported problems. • Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges. • Assist in the deployment and optimization of customer environments. • Monitor and respond to support tickets in a timely manner. • Mentor junior team members and contribute to internal training resources. • Stay abreast of emerging technologies and industry trends.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
- 5+ years of relevant industry experience in technical support, systems administration, or cloud operations, ideally in an enterprise-level environment.
- Strong proficiency in Linux administration.
- Hands-on experience with Docker and containerization technologies.
- Solid understanding of cloud platforms (e.g., AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools.
- In-depth knowledge of networking fundamentals.
- Basic scripting skills in languages such as Bash, Python, or PowerShell.
- Demonstrated self-learning ability.
- Familiarity with identity management systems.
- Basic understanding of database concepts.
Benefits
- Health, vision & dental insurance for you and your family
- Flexible vacation policy
- Generous parental leave
- Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
- Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
- Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
- Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.
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