• Support the design, delivery, and quality assurance of insurance products across Professional Liability, Management Liability, Cyber, and Technology E&O lines • Work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements • Ensure delivered solutions meet business expectations through effective User Acceptance Testing • Collaborate closely with Product Owners, developers, QAs, and SMEs to validate acceptance criteria and clarify expected system behavior • Review delivered functionality to ensure alignment with business requirements, regulatory compliance, and user experience expectations • Identify, document, and track UAT defects, working with development teams to prioritize fixes and validate resolutions • Support go-live readiness, including business sign-off, documentation, and post-implementation validation • Manage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines

• Developing and managing reports that impact customer experience and business results • Utilizing forecasts to measure accuracy • Leading projects for operational improvement • Analyzing data and preparing reports to drive process improvement

• Lead annual and quarterly financial reconciliations across PBM cost components (claims, rebates, and contractual guarantees), ensuring accuracy and alignment between internal reporting and client-facing results. • Develop and maintain financial models to forecast pharmacy cost trends, monitor performance against guarantees, and identify actionable COGS optimization opportunities. • Analyze key pharmacy cost drivers and provide data-driven recommendations to reduce overall spend. • Investigate and resolve complex financial and contract-related inquiries by performing root-cause analysis and partnering cross-functionally with Finance, Clinical, Contracting, Pricing Operations, and Client Success teams. • Support margin optimization and cost containment initiatives by evaluating program levers such as formulary strategy, utilization management, network performance, and rebate positioning. • Improve reporting infrastructure and reconciliation processes by building scalable templates, strengthening data controls, and enhancing operational efficiency. • Stay current on PBM industry trends, regulatory changes, and emerging cost drivers to inform analysis and recommendations. • Other duties as assigned.

• Partner with Pharmacy Network leadership to develop and maintain analytical models that inform network strategy, pricing decisions, and contract negotiations • Manage regulatory reporting requirements, ensuring accuracy, timeliness, and compliance across all pharmacy network submissions • Analyze and quantify contractual financial performance with pharmacy partners, identifying trends, opportunities, and areas for optimization • Oversee MAC pricing impacts and NADAC management, monitoring pricing changes and assessing their influence on network economics and guarantees • Conduct pricing modeling and scenario analysis to evaluate the financial implications of network changes, contract modifications, and market dynamics • Respond to internal and external inquiries regarding pharmacy network performance, pricing structures, and contractual terms with clear, data-driven insights • Build scalable analytical frameworks and reporting tools that enable the Pharmacy Network team to make informed, strategic decisions • Collaborate cross-functionally with Finance, Client COGS, and Operations teams to ensure alignment on pharmacy economics and client financial performance • Identify process improvements and automation opportunities to enhance efficiency and accuracy in pharmacy network analytics and reporting