• Develop and implement quality assurance and quality control methodologies, processes, and testing frameworks • Establish and promote standards for software development lifecycles, testing practices, documentation, and maintenance activities • Perform code and product reviews throughout the software development lifecycle • Design, execute, and maintain manual and automated test strategies across multiple applications and services • Identify, document, triage, and track software defects through resolution • Collaborate with developers, business analysts, product owners, and DevOps teams to ensure quality is integrated throughout the SDLC • Evaluate software quality tools, testing frameworks, and industry best practices, providing recommendations for continuous improvement • Support testing efforts across multiple Agile delivery teams and coordinate cross-team testing dependencies • Validate application functionality, performance, reliability, and security requirements • Contribute to CI/CD testing practices and help ensure code is validated in non-production environments prior to release • Support user acceptance testing (UAT), release validation, and production deployment activities

• Own test automation strategy and execution across Salesforce environments — Classic, Lightning, and complex third-party integrations — selecting and evolving the right tools and frameworks for our stack. • Design and build automated test suites using tools such as Playwright, Copado Robot Testing, simple-salesforce, Behave, or similar frameworks, and integrate them into our CI/CD pipelines (GitHub Actions / GitLab CI / ArgoCD). • Lead regression, smoke, functional, UAT, integration, and performance testing for Salesforce customizations including Apex, Visualforce, Lightning Web Components, and Flow automation. • Shift left on quality — engage with requirements and design sessions early, challenge assumptions, and flag risks before they reach development. • Champion testability in code reviews, providing structured feedback on Apex, LWC, and integration code with quality and coverage in mind. • Validate data integrity across the platform, including Salesforce records, reports, dashboards, Data Cloud pipelines, and inbound/outbound integration payloads. • Log, triage, and track defects end-to-end in Jira, maintaining clear reproduction steps and working collaboratively with developers through resolution. • Define and maintain test documentation standards — test plans, test cases, automation scripts, coverage matrices, and results reports. • Mentor and guide junior QA contributors and developers on automation best practices, test design patterns, and quality-first thinking. • Stay current with Salesforce releases (3x per year), evaluate new features and deprecations for test impact, and recommend improvements proactively.

• Own test automation strategy and execution across Salesforce environments — Classic, Lightning, and complex third-party integrations — selecting and evolving the right tools and frameworks for our stack. • Design and build automated test suites using tools such as Playwright, Copado Robot Testing, simple-salesforce, Behave, or similar frameworks, and integrate them into our CI/CD pipelines (GitHub Actions / GitLab CI / ArgoCD). • Lead regression, smoke, functional, UAT, integration, and performance testing for Salesforce customizations including Apex, Visualforce, Lightning Web Components, and Flow automation. • Shift left on quality — engage with requirements and design sessions early, challenge assumptions, and flag risks before they reach development. • Champion testability in code reviews, providing structured feedback on Apex, LWC, and integration code with quality and coverage in mind. • Validate data integrity across the platform, including Salesforce records, reports, dashboards, Data Cloud pipelines, and inbound/outbound integration payloads. • Log, triage, and track defects end-to-end in Jira, maintaining clear reproduction steps and working collaboratively with developers through resolution. • Define and maintain test documentation standards — test plans, test cases, automation scripts, coverage matrices, and results reports. • Mentor and guide junior QA contributors and developers on automation best practices, test design patterns, and quality-first thinking. • Stay current with Salesforce releases (3x per year), evaluate new features and deprecations for test impact, and recommend improvements proactively.

• Ensure highest-quality products delivery • Coding automated test suites • Define manual testing plans and strategies • Collaborate with developers to ensure code is testable • Improve existing test infrastructure and frameworks • Mentor new QA team members