• Lead end-to-end implementation and conversion projects, including defining timelines, coordinating deliverables, monitoring progress, and ensuring timely completion. • Serve as primary point of contact for plan sponsors, advisors, and partners. • Ensure high-quality service measured through client satisfaction. • Manage team tasks and workloads.

• Design solutions and advise internal teams on the best practices for maintaining and deploying a hybrid infrastructure to support Customer system integrations. • Troubleshoot an issue within a containerized cluster running on AWS, collaborating with engineering and customer success teams. • Work through a complex, non-standard support request involving custom Linux configurations and/or a serverless setup. • Document a set of reusable infrastructure patterns that improve efficiency and reliability across deployments. • Participate in strategy sessions to evolve our infrastructure approach for scaling interface delivery. • Understand and leverage various Identity and Management systems (Single Sign-on service provider) to provide SSO authentication to customers. • Understand and be able to implement certificates in Linux and clustered environments.

• If you're obsessed with technology and love grinding on complex systems, this is where you'll showcase your technical skills while solving hands-on operational challenges for law firm owners. • You'll deploy CRM configurations, project management systems, automation workflows, analytics dashboards and AI implementations while identifying business bottlenecks and designing solutions that streamline entire practices. • At Swans, we are assembling a team of "Avengers": technical problem-solvers who walk into struggling firms, identify the exact operational issues killing their growth, then build and deploy technical solutions that unlock millions in revenue potential for our clients. • 75% hands-on system design, building & implementation • 25% operational analysis, consulting & client interaction • The technical side of the job will have you solve challenges across 5 main areas: CRM systems, Case Management / Project Management systems, Data & Analytics, Automation, and AI.

• Implementation Leadership Own the launch. You'll serve as project lead for new hospital onboarding — driving timelines, managing deliverables, and co-leading rollouts alongside Hospital Success Managers to ensure a seamless, coordinated experience for every practice. • Practice Training & Readiness Prepare hospital teams to succeed with care plans from day one. You'll deliver training sessions that equip veterinary staff with the knowledge, confidence, and workflows they need to successfully introduce care plans as part of their practice offerings — making the transition feel natural, not disruptive. • Logistics & Readiness Coordination Execute the behind-the-scenes work that makes launches run smoothly. You'll manage scheduling, resource allocation, and communication flow; confirm all readiness checkpoints before go-live; and align internal teams, vendors, and hospital staff so nothing falls through the cracks. • Technical Review & Validation Be the checkpoint owner. You'll conduct readiness reviews to verify integrations, configurations, and systems are launch-ready; coordinate with Engineering, clients, and Support on any outstanding requirements; and document all technical and logistical sign-offs for a clean handoff. • Cross-Team Collaboration Your work doesn't end at launch. You'll partner with Hospital Success Managers throughout the onboarding lifecycle, support a smooth transition to the ongoing support team, and bring post-launch insights back to Product, Engineering, and Hospital Success to continuously improve the process.