• Provide non-clinical administrative support to the Member Services Department. • Answer inbound calls and assist callers by connecting them to the appropriate party. • Share information, provide technical assistance, and handle/resolving complaints. • Maintain the highest level of customer satisfaction by seeking first call resolution. • Interact with callers to deliver information, answer frequently asked questions, and address complaints. • Gather and/or update data related to member and recipient services.

Role Description Provides and documents individualized patient care to include: - Patient and personal safety - Patient assessments in collaboration with the ED RN - Patient re-assessments - Triage - Maintaining airway patency - IV access and hanging normal saline without additives - ECG interpretations - Dysrhythmias recognition - Assisting with the application of skeletal traction/splints/immobilizers and other orthopedic equipment Essential Functions: - Delivers patient care requiring advanced skills and judgment in the Emergency Department setting as directed by the Nursing Operations manager or their designee. - Follows protocol orders or guidelines within approved current Emergency Department Paramedic competency. - Ensures competency does not exceed the scope of practice for a paramedic in the State of Florida. - All care delivered in the emergency department is under the supervision of a physician (protocols/standing orders). - Modifies the Florida paramedic practice model in the hospital setting where medical care and resources are readily available. - Communicates appropriate information regarding the patient’s condition to the Nursing Operations manager or their designee. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: - Participates in maintaining the Emergency Department to be clean, safe, organized, and stocked. - Demonstrates awareness of patient’s rights and legal issues. - Complies with all standards as required by regulatory and accreditation agencies. - Performs all other duties as assigned. - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in the emergency department. - Possesses the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements related to his or her age-specific needs. Qualifications - Successfully completed a Paramedic program. Requirements - Current certification as a Paramedic (PMD) in the State of Florida renewed every 2 years. - Maintains current BLS/Healthcare provider certification for healthcare providers. - Maintains current ACLS certification. - Must obtain and maintain PALS certification within one year of hire. Experience - None.

Role Description Working within our Employability division, this is a remote and outreach-based role. You will be an experienced Career Coach working within local communities to support service users to progress into apprenticeships, employment, education and training opportunities. Main Duties & Accountabilities - Recruit, engage, and onboard participants into employability programmes within set timescales, providing high-quality Information, Advice and Guidance throughout. - Deliver personalised employability support, including: - Mindset and confidence development - Strengths-based interview preparation - Job-search assistance - Creation of CVs and application materials - Match participants to opportunities by: - Shortlisting - Preparing job packs - Arranging interviews - Supporting applications for jobs, apprenticeships, and work experience - Provide sustained in-work support, maintaining regular contact to ensure participants achieve and maintain employment or apprenticeships for at least six months. - Work collaboratively and operationally, contributing to: - Job fairs - Workshops - Community partnerships - Ensure effective use of case management systems, timely communication, and compliance with all contractual and organisational requirements. - Maintain professional standards, including: - Safeguarding - Health and safety - Equality and diversity - Continuous self-development - Comply with Safeguarding/Prevent, Health and Safety policies and procedures and ensure the implementation of Catch22’s policies and procedures. - Carry out other relevant duties, as required. What does good look like for this role? - Developing strong relationships with referral partners, customers, training providers and employers - Strong interpersonal skills. Approachable, adaptable and supportive to the range of stakeholders involved in this programme. - Ability to develop strong rapport - Service is delivered in line with contract requirements and all targets are met. - Service is delivered in budget and margin is met. - Service is delivered safely, and risks/areas of underperformance are identified and managed appropriately. - Hub outcomes are achieved. - Service users have a positive experience and achieve their goals. Qualifications - 5 GCSE's, at grade C or above, or equivalent - Relevant professional qualification - Desirable: qualification in IAG (L3), ERS (L3), Coaching, IEP membership Requirements - Salary: £28,000 - £32,000 - Hours: 37 Hours per week - Contract: Full time Permanent Benefits - See the benefits of working for Catch22 here.

Role Description Affect is transforming behavioral health care by combining mobile technology with counseling and medical services, offering 100% virtual treatment. We break down barriers to care, making it more accessible and effective for our members. Our innovative approach integrates a smartphone app with a dedicated care team to deliver real-time, data-driven treatment for better outcomes and lower costs. As a PMHNP, you will lead member care alongside a team of counselors, therapists, peer support specialists, and case managers. You’ll provide evidence-based treatment for individuals with substance use disorders and mental health disorders. We do not prescribe controlled substances other than Suboxone for the treatment of Opioid Use Disorder. Affect provides extensive training on evidence-based approaches to treatment, though medication decisions are ultimately made at the provider’s discretion in collaboration with the member. You must hold an active, unrestricted license in Oregon and live in the state full time. We have a full-time and part-time opportunity in Oregon! Key Responsibilities - Conduct initial and follow up telehealth evaluations - Deliver care for both substance use and mental health conditions - Prescribe medications as appropriate and answer member questions - Complete documentation in our EHR (Healthie) - Collaborate with your care team and attend occasional scheduled team meetings Requirements - Active and verifiable PMHNP license (Medicaid enrollment is a plus) in the state(s) where you practice, as well as your state of residence if it is not Oregon - At least 2 years of experience, ideally in addiction or mental health treatment. We will consider relevant previous experience for those with less than 2 years experience as a PMHNP - Experience prescribing Suboxone and active DEA registration - Willingness to obtain multi-state licensure (cost covered by Affect) - Empathy for members facing behavioral health challenges - Comfort using technology, including EHRs and mobile apps Additional Information You’ll need a quiet, private office with a reliable internet connection for HIPAA-compliant telehealth visits. The role may include periodic meetings with internal teams; reasonable accommodations are available as needed. Benefits - Competitive compensation - Remote flexibility - Professional growth - A strong, supportive culture Company Description We are passionate about reimagining behavioral health treatment. Join a mission-driven team focused on meaningful work. Be part of the mission. Help us reshape the future of substance use disorder and mental health care!