• Deliver live instruction virtually on Salesforce Marketing Cloud Engagement • Design and facilitate curriculum, training assets, hands-on exercises, and projects • Translate complex technical concepts into simple, digestible content for learners • Assess learner progress and adapt instruction based on varying skill levels • Provide individualized support, coaching, and feedback to learners • Foster an inclusive, supportive, and engaging learning environment • Stay current with Salesforce releases to continuously improve course content • Collaborate with internal teams to align training with company needs

• Deliver live instruction virtually on Salesforce Data 360 • Design and facilitate curriculum, training assets, hands-on exercises, and projects • Translate complex technical concepts into simple, digestible content for learners • Assess learner progress and adapt instruction based on varying skill levels • Provide individualized support, coaching, and feedback to learners • Foster an inclusive, supportive, and engaging learning environment • Stay current with Salesforce releases to continuously improve course content • Collaborate with internal teams to align training with company needs

• Strategic Technical Leadership: Define and strongly influence the execution of a target-state, AI-native architecture that supports both core software services and advanced AI Agentic behaviors. • Architectural Governance: Establish global standards for architecture consistency, ensuring all platform components maximize reuse and align with the long-term technology roadmap. • AI First thinking: Oversee the architectural design of complex AI systems, AI enablement strategies, data engineering, and governance controls. Ensure that these are integrated into a cohesive strategy and implementation. • Customer Centricity: Everything we do is to serve our customers. Understanding the customers and the business is the only way to build strategies for its success. • Team Management & Mentorship: Lead, scale, and mentor a multidisciplinary team of architects, fostering a culture of engineering excellence and continuous learning. • Security & Compliance: Define and create standards and governance mechanisms for software platform and infrastructure security to mitigate data breaches and ensure regulatory compliance. • Technical Trade-offs: Act as a coach and decision maker with technical teams and business stakeholders, translating complex technical trade-offs when creating business impact. • Innovation & Research: Serve as the ultimate "sounding board" for introducing new technologies, 3rd-party integrations, and open-source solutions to keep the platform at the forefront of the industry. • Reliability & Performance: Ensure system and infrastructure architecture results in high reliability, low latency, and minimal outages as a primary measure of organizational success. • Culture Builder: Help create a strong culture of innovation and technical excellence across the organization.

• Define and execute the long-term technical strategy for global products and AI platforms • Influence technical decisions across the company • Oversee the evolution of the cloud-native ecosystem • Ensure architecture is scalable, secure, and includes AI/ML capabilities • Lead a high-performing team of Architects • Collaborate with Product Management and Engineering • Establish global standards for architecture consistency • Oversee architectural design of complex AI systems • Ensure customer-centric approaches in technical strategies • Define standards and governance for security and compliance • Mentor a multidisciplinary team and foster engineering excellence