1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The Role Headway is scaling our care partnerships across the US and we’re hiring an Associate Principal, Partner Success (Care Partnerships), to both support the growing number of partners that entrust Headway with connecting their patients with our high quality, behavioral health network, you’ll work cross functionally with internal teams (Strategy, Product, Operations) to ensure our care partners remain excited to work with Headway, while also deepening external health system, medical clinic, and strategic partner relationships to identify avenues for deeper partnership. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission driven company. You will: - Be responsible for the happiness of our care partners - Manage executive steering committees and serve as the face of Headway - Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership - Leverage data to generate insights and identify new opportunities for partnership growth - Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy You will love this role if: - You have a minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles - You bring deep exposure to health system or provider group models and economics - You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization - You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy - You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat - You seek an environment that fosters individual growth through open-feedback and high-autonomy - You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare Compensation and Benefits: The expected base pay range for this position is $120K - $190K, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. - Benefits offered include: - Equity compensation - Medical, Dental, and Vision coverage - HSA / FSA - 401K - Work-from-Home Stipend - Therapy Reimbursement - 16-week parental leave for eligible employees - Carrot Fertility annual reimbursement and membership - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st - Flexible PTO - Employee Assistance Program (EAP) - Training and professional development [Other compensation includes: discretionary bonuses and/or commission.] We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Role Description Als Senior Account Manager (m/w/d) übernimmst Du eine zentrale Rolle im Aufbau und der Weiterentwicklung unseres Neukundengeschäfts – mit Fokus auf die Wohnungswirtschaft und gewerbliche Immobilienkunden in Reiner Region. Du analysierst Märkte, identifizierst Potenziale, steuerst den Angebotsprozess und arbeitest eng mit unseren Projektingenieuren und der Vertriebsorganisation zusammen. Dabei trägst Du aktiv zur erfolgreichen Umsetzung unserer Wachstumsstrategie bei. - Markt- und Wettbewerbsanalyse: Aktive Analyse der regionalen Märkte, Wettbewerbslandschaft und relevanten Kundensegmente (Wohnungswirtschaft, Bauträger, Gewerbe, Shoppingcenter, Büros, institutionelle Anleger, Gewerbeparks) - Leadgenerierung & Qualifizierung: Identifikation und Bewertung neuer Leads sowie Nutzung vorhandener Netzwerke und Aufbau neuer strategischer Kontakte - Netzwerkpflege & Repräsentation: Teilnahme an Verbandsveranstaltungen, Messen und Branchenevents; professionelle Ansprache relevanter Entscheider:innen auf hohem Niveau - Angebotsmanagement & Closing: Steuerung des gesamten Angebotsprozesses bis zum erfolgreichen Abschluss; enge fachliche Zusammenarbeit mit Projektingenieuren ab dem zweiten Kundentermin - KPI- & Ergebnissteuerung: Verantwortung für Auftragseingang, Umsatz, Profit und weitere definierte Kennzahlen; Ableitung entsprechender Maßnahmen zur Zielerreichung - Kundenbetreuung & Weiterentwicklung: Nachhaltige Betreuung akquirierter Kund:innen, Überführung in den Bestand und Identifikation weiterer Potenziale sowie Anschlussprojekte - Interne Zusammenarbeit: Enge Abstimmung mit Projektentwicklung, Technik, Produktmanagement und der Konzernorganisation zur optimalen Bearbeitung der Kundenvorhaben Qualifications - Erfolgreich abgeschlossene technische oder kaufmännische Ausbildung oder ein entsprechendes technisches oder wirtschaftliches Studium - Mehrjährige Berufserfahrung im Neukundenvertrieb (idealerweise 3–5 Jahre), mit nachweisbaren Erfolgen als Hunter-Persönlichkeit - Sehr gute betriebswirtschaftliche und technische Kenntnisse - Fundiertes Verständnis der Zielbranchen (Wohnungswirtschaft, Bauträger, Gewerbe) im relevanten Vertriebsgebiet - Kommunikationsstärke, Verhandlungssicherheit und ausgeprägte Präsentationsfähigkeit - Strukturierte, eigenverantwortliche Arbeitsweise sowie Motivation, persönlich und fachlich zu wachsen - Ergebnisorientierung und eine ausgeprägte Abschlusssicherheit - Hohe Reisebereitschaft und Flexibilität - Sehr gute Deutschkenntnisse in Wort und Schrift (Englischkenntnisse sind von Vorteil) - Ausgeprägter Teamgeist und Freude daran, aktiv zur Unternehmensentwicklung beizutragen Benefits - Gestaltungsspielraum & Verantwortung: Du gestaltest den Ausbau unseres Neukundengeschäfts aktiv mit, entwickelst Vertriebsansätze weiter und bringst eigene Ideen zur Marktansprache, Leadbewertung und Kundenentwicklung ein - Fachliche und persönliche Weiterentwicklung: Du vertiefst Dein Know-how in Vertrieb, Marktanalysen und Kundenstrategie und arbeitest eng mit erfahrenen Projektingenieuren sowie der Vertriebsleitung zusammen - Urlaub & flexible Arbeitszeiten: 30 Tage Urlaub pro Jahr bei einer 5-Tage-Woche sowie flexible Arbeitszeitmodelle und die Möglichkeit zum mobilen Arbeiten - Gesundheitsförderung: Betriebliche Zusatz-Krankenversicherung, Angebote rund um Gesundheitsförderung - Mobilität & Infrastruktur: JobRad-Leasing, künftige Zuschüsse zum ÖPNV sowie kostenfreie Parkplätze an unseren Standorten - Teamkultur & Events: Regelmäßige Firmenevents und gemeinsame Aktivitäten stärken den Teamzusammenhalt - Mitarbeitervergünstigungen: Corporate Benefits mit vielfältigen Angeboten für unsere Mitarbeitenden - Teil am Erfolg: Mitarbeiterbeteiligungsprogramm, um direkt am Unternehmenserfolg teilzuhaben

• Establish and maintain an effective call point schedule based on the assigned call book to sell the FIFCO portfolio • Communicate and track all programming with wholesalers and internal sales and marketing; including execution of ads, features, displays and INBI • Sell in programming created with and by Marketing and Trade Marketing • Establish credibility and a working relationship with our internal field sales positions as well as FIFCO USA wholesalers • Attend key wholesaler business planning meetings as it pertains to chain business • Initiate relationships and schedule meetings with key decision makers for assigned accounts both in the field and at their HQ • Coordinate with Sales Operations and Insights Analysts in all areas of analysis (pricing, distribution, OOS, INBI, features and shelf space) • Work regularly in key markets for assigned accounts to drive and track execution of regional and national retail initiatives • Develop post and pre promotional analysis, schematic distribution and shelf space opportunities, category validator account strategy, and field sales reporting/tracking tools • Influence field marketing and brand teams to support channel strategy through effective promotions, merchandising, and specialty package development • Identify and drive distribution opportunities • Develop and manage individual retail annual business plans for each call point; including the identification of the account’s SWOT, distribution gaps, POD level opportunities and promotional opportunities • Utilize CRM/KARMA for surveys and as a communication tool for internal network • Manage pricing along with the Market Managers • Understand market trends and how they affect our business • Budget management • Understand the reset process for assigned chains, including timing, new items, paperwork requirements • Actively exhibit a commitment to support a diverse and inclusive work environment

• Establish and maintain an effective call point schedule based on the assigned call book to sell the FIFCO portfolio • Communicate and track all programming with wholesalers and internal sales and marketing; including execution of ads, features, displays and INBI • Sell in programming created with and by Marketing and Trade Marketing • Establish credibility and a working relationship with our internal field sales positions as well as FIFCO USA wholesalers • Attend key wholesaler business planning meetings as it pertains to chain business • Initiate relationships and schedule meetings with key decision makers for assigned accounts both in the field and at their HQ • Coordinate with Sales Operations and Insights Analysts in all areas of analysis (pricing, distribution, OOS, INBI, features and shelf space) • Work regularly in key markets for assigned accounts to drive and track execution of regional and national retail initiatives • Develop post and pre promotional analysis, schematic distribution and shelf space opportunities, category validator account strategy, and field sales reporting/tracking tools • Influence field marketing and brand teams to support channel strategy through effective promotions, merchandising, and specialty package development • Identify and drive distribution opportunities • Develop and manage individual retail annual business plans for each call point; including the identification of the account’s SWOT, distribution gaps, POD level opportunities and promotional opportunities • Utilize CRM/KARMA for surveys and as a communication tool for internal network • Manage pricing along with the Market Managers • Understand market trends and how they affect our business • Must have a working knowledge of all available resources (iDIG, VIP SRS, Circana, BI, etc.) • Budget management • Understand the reset process for assigned chains, including timing, new items, paperwork requirements • Actively exhibit a commitment to support a diverse and inclusive work environment • Other duties as assigned