Role Description We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. Our product offering has grown significantly in the last 10 years in the UK, including: - Personal and business bank accounts - Joint accounts - Accounts for 16-17 year olds - Free kids account - Credit cards Our UK customers can also save, invest, and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London or Remote (UK) | 💰£100,000 - £130,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing About the team: Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With our Flex product, we’re reinventing credit cards to give customers more visibility and control over their spending. This role is a true "zero-to-one" blank canvas. Flex behaves differently from a standard credit card, so we are looking for a highly strategic Credit Risk Manager who can challenge legacy banking assumptions, think from first principles, and put the customer at the heart of our lifecycle strategies. You will lead an initial team of 3 credit analysts (with scope to grow the team over time) to unlock massive P&L and customer engagement potential on a rapidly growing portfolio. While the immediate focus is scaling safely in the UK, you will help lay the groundwork for a global footprint as Monzo expands into Europe. Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We’re great believers in powerful, real-time analytics and empowerment of the wider business. Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Qualifications - Commercial, strategic credit leader with a deep understanding of unsecured lending portfolios - Experience in credit card lifecycle management - Portfolio management experience, including risk-based pricing, retention, product upgrades, and loss mitigation strategies - Exceptional stakeholder manager and storyteller - Strong technical and data capabilities Requirements - Thrive in ambiguous, "zero-to-one" environments - Ability to build strategies from scratch and question traditional banking norms - Champion for both Credit and Conduct Risk - Proven track record of leading analytical talent - Comfortable digging into data and driving a data-first culture (SQL is a must-have; Python and Looker experience is a plus) Benefits - Relocation assistance to the UK - Visa sponsorship available - Flexible working hours - Learning budget of £1,000 a year for books, training courses, and conferences - And much more, see our full list of benefits Company Description Diversity and inclusion are a priority for us, and we’re making sure we have lots of support for all of our people to grow at Monzo. We’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Role Description Reporting directly to the Director of Operations, the Operations Manager is responsible for enabling consistent, efficient, and scalable business operations across Exemplar Global. This role focuses on strengthening systems, data quality, and operational processes that underpin Exemplar Global’s business operations activities. This work will aim to translate operational activity into meaningful insight that supports customer experience, decision-making, and effective service delivery across the business. Additionally, the Operations Manager is expected to ensure teams have the tools, processes, coordination, and reporting required to perform effectively. The role will have one direct report and is accountable for operational enablement and continuous improvement rather than direct ownership of all operational delivery outcomes. The ideal candidate is systems and process oriented, has strong communication and project management skills, and excels at extracting insights from data to aid overall process improvement across an organization. Previous experience using CRM tools or working in the association, membership organization, or not-for-profit space is also a plus. The salary range for this role is $60,716 - $75,895. Any extended offer is based on candidate experience and overall fit for the role. Main Responsibilities - Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. - Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. - Identify and proactively resolve operational issues prior to escalation. - Drive process improvements that simplify workflows and reduce reliance on individuals. - Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. - Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. - Ensure data accuracy, workflow governance, and effective system configuration across the organization. - Produce consolidated operational reporting and business intelligence. - Use data to identify trends, inform decision-making, and proactively uncover risks and opportunities. - Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. - Provide people leadership for one direct report, including performance management, coaching, and capability development. - Build organizational capability through documentation and training for internal staff on systems usage, data discipline, and operational practices. - Performs all other duties as assigned. Working Conditions and Physical Requirements - 100% remote work eligible for candidates located in the states of FL, IA, IL, IN, MI, NC, NM, VA, WI, WA, and MO. - Must be able to travel up to 10%. - Operating in a global context will require working outside of the typical 8am-5pm schedule to accommodate other team members or client time zones. Qualifications - A Bachelor’s degree. - A minimum of 5 years of experience working in operations with demonstrated ownership across delivery, systems, and team performance. - A minimum of 1 year of people leadership experience. - Or an equivalent combination. - Must be able to comply with attendance and timeliness policies. - This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa). Benefits - Competitive base pay. - Outstanding benefits. - Opportunities for learning and growth. - Programs to help you plan for the future. - Perks that inspire your downtime. - Learning and Growth: - Challenging and interesting work. - Access to Linkedin Learning. - Performance management and coaching. - Health and Wellness: - Medical insurance. - Dental insurance. - Vision insurance. - Health savings accounts. - Flexible spending accounts. - Total Compensation: - Competitive base pay. - Opportunity for annual incentives. - Outstanding benefits. - Accrued Annual PTO. - Planning for the Future: - Retirement savings program. - Disability income plan. - Life insurance, Accident, & Critical Illness insurance. - Culture and Workplace: - Growing, global organization. - Mission-driven and committed to sharing ideas and tools that make the world work better. - Healthy work/life balance and flexible work schedules. - Positive, collaborative, team-oriented environment.

Role Description The Devices & Services team is seeking a Senior Research Manager to join our fast-growing, forward-thinking technology research practice. In this role, you’ll collaborate with some of the world’s most influential brands shaping the future of technology. Our team stays at the forefront of innovation—whether exploring what the next generation of technology might look like, reimagining beloved products, diving deep into the evolving role of AI, and beyond. In this role, you will manage a wide range of initiatives across the full project lifecycle from proposal to report delivery. You will bring your intellectual curiosity, entrepreneurial mindset, and storytelling ability to lead research initiatives that help solve our clients’ biggest challenges. If you’re passionate about research and want to explore what’s next in technology and consumer behavior, this opportunity is for you! - Manage all phases of mixed methods research projects, with a strong emphasis on quantitative research, including research design, questionnaire and discussion guide development, data analysis and storytelling. - Projects could include audience, landscape, and brand studies, with methods such as tracking, concept and creative testing, messaging/positioning evaluation, market sizing, and segmentation. - Translate research data into clear, actionable insights and recommendations through visual, creative and story-driven reports. - Partner with internal and external operations teams (programming, fieldwork, facilities, moderators, data processing) to drive projects forward on stringent timelines. - Build relationships through effectively managing day to day client interaction and helping solve client issues and concerns. - Help provide direction to analysts on the team, giving meaningful feedback on all aspects of a project and training analysts across methodologies. - Drive successful project execution, collaborating with senior team members and providing input and oversight to junior team members at each step of the research lifecycle. Qualifications - 5+ years’ experience working in consumer insights, market research or strategy, ideally with clients in technology. - B.A./B.S. degree in areas such as Social Sciences, Business, Marketing, Market Research, Statistics, Economics or a related field. Additional degrees are welcome! - An enthusiasm for research, data driven approaches, and strategic thinking. - Experience with and flexibility to work on both qualitative and quantitative projects, including both custom ad hoc and tracking projects. Moderation experience is a plus! - Genuinely interested in seeking information on the “whys,” always digging for more information to understand what makes consumers tick. - Excellent at working with data to identify trends and insights, including both structured and unstructured data. - Strong experience with interpreting advanced data techniques such as statistical significance testing, correlation analysis, maxdiff, TURF, key drivers analysis, multivariate analysis techniques, conjoint, and discrete choice analysis. - Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. - Love nurturing and building relationships and can confidently provide strategic guidance to your clients. - A natural problem solver who looks for solutions rather than viewing issues as roadblocks. - Internally-motivated who continuously strives to get things done well, regardless of challenges encountered. - Successfully manages time and multiple competing priorities to ensure deadlines are always met. - Hawk-eyed attention to detail ensuring high levels of quality control and reporting. - Team player who is able to work collaboratively and harmoniously within a team and across teams. Requirements - This is a full-time, exempt position. Benefits - Flexible/Remote work with optional usage of our great offices in Culver City or New York. - Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s. - Medical, Dental, and Vision Insurance Plans. - 401K with company match. - Generous paid Parental Leave. - Regular performance evaluations with opportunities for promotions and merit increases. - Educational and training reimbursement plan and other training and professional development opportunities. - Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more). - Resources available for mental health, inclusive care and family building. - NRGratitude – our company-wide employee recognition program. - Regular team/company events and activities including annual summer and holiday parties. - Pet friendly headquarters and pet insurance options. Compensation In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $85,000 - $100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Role Description Care Manager provides emotional support, guidance and services to families dealing with serious medical conditions or emotional disturbances. Care Manager works with the client to assess their practical, emotional, and social needs, develop comprehensive, individual plans of care to meet such needs, integrates clients into existing programs and services, and monitors progress. Care manager interfaces with children, their parents and siblings, medical and social service professionals to bring comfort and support to families and their children. Must assure that clients receive appropriate, competent, and professional information and advice, referrals and advocacy services to achieve successful outcomes. Responsibilities Include: - Determine clients' acuity level and eligibility for assistance - Conduct home and hospital visits as needed - Collect information about clients, and enter information into databases - Gather necessary documentation from clients in a timely manner - Maintain and timely update of client and/or family interactions log - Maintain case history records, prepare reports, and ensure readiness for quarterly audits - Research local and national organizations to identify resources to meet the specific needs of clients and their families - Refer patients to appropriate health care, community or social services or resources - Coordinate communication between patients, family members, medical and administrative staff, insurance companies and other external partners - Create and modify plans of care to meet client needs and goals - Monitor clients to evaluate the plans of care progress - Complete documentation required by programs or regulations - Provide emotional support to clients and family members - Provide advocacy to client families as needed, including making phone calls, writing letters, or accompanying clients to meetings - Assist in ad hoc duties Qualifications - Outstanding communication skills, both verbal and written - Strong organizational skills - Excellent time management skills and the ability to multitask - Proficient computer skills: MS Office, Google Suite, CLS. Ability to learn new software if needed - Ability/experience working successfully with sensitive information - Nonprofit experience is a plus - A bachelor’s degree with two years of relevant experience - OR A master’s degree with one year of relevant experience