Operations Manager
Location
United States
Posted
10 days ago
Salary
$60.7K - $75.9K / year
Seniority
Lead
No structured requirement data.
Job Description
Operations Manager
ASQ - World Headquarters
Role Description Reporting directly to the Director of Operations, the Operations Manager is responsible for enabling consistent, efficient, and scalable business operations across Exemplar Global. This role focuses on strengthening systems, data quality, and operational processes that underpin Exemplar Global’s business operations activities. This work will aim to translate operational activity into meaningful insight that supports customer experience, decision-making, and effective service delivery across the business. Additionally, the Operations Manager is expected to ensure teams have the tools, processes, coordination, and reporting required to perform effectively. The role will have one direct report and is accountable for operational enablement and continuous improvement rather than direct ownership of all operational delivery outcomes. The ideal candidate is systems and process oriented, has strong communication and project management skills, and excels at extracting insights from data to aid overall process improvement across an organization. Previous experience using CRM tools or working in the association, membership organization, or not-for-profit space is also a plus. The salary range for this role is $60,716 - $75,895. Any extended offer is based on candidate experience and overall fit for the role. Main Responsibilities - Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. - Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. - Identify and proactively resolve operational issues prior to escalation. - Drive process improvements that simplify workflows and reduce reliance on individuals. - Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. - Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. - Ensure data accuracy, workflow governance, and effective system configuration across the organization. - Produce consolidated operational reporting and business intelligence. - Use data to identify trends, inform decision-making, and proactively uncover risks and opportunities. - Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. - Provide people leadership for one direct report, including performance management, coaching, and capability development. - Build organizational capability through documentation and training for internal staff on systems usage, data discipline, and operational practices. - Performs all other duties as assigned. Working Conditions and Physical Requirements - 100% remote work eligible for candidates located in the states of FL, IA, IL, IN, MI, NC, NM, VA, WI, WA, and MO. - Must be able to travel up to 10%. - Operating in a global context will require working outside of the typical 8am-5pm schedule to accommodate other team members or client time zones. Qualifications - A Bachelor’s degree. - A minimum of 5 years of experience working in operations with demonstrated ownership across delivery, systems, and team performance. - A minimum of 1 year of people leadership experience. - Or an equivalent combination. - Must be able to comply with attendance and timeliness policies. - This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa). Benefits - Competitive base pay. - Outstanding benefits. - Opportunities for learning and growth. - Programs to help you plan for the future. - Perks that inspire your downtime. - Learning and Growth: - Challenging and interesting work. - Access to Linkedin Learning. - Performance management and coaching. - Health and Wellness: - Medical insurance. - Dental insurance. - Vision insurance. - Health savings accounts. - Flexible spending accounts. - Total Compensation: - Competitive base pay. - Opportunity for annual incentives. - Outstanding benefits. - Accrued Annual PTO. - Planning for the Future: - Retirement savings program. - Disability income plan. - Life insurance, Accident, & Critical Illness insurance. - Culture and Workplace: - Growing, global organization. - Mission-driven and committed to sharing ideas and tools that make the world work better. - Healthy work/life balance and flexible work schedules. - Positive, collaborative, team-oriented environment.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Senior Market Research Manager
National Research GroupNRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming. Do what you love. With conviction. Where discovery lives. And impact drives. Celebrate difference. Cultivate belonging. Big thinking. Collectively inspired. Embrace the journey. Be human. Compensation To comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $150,000-250,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
Role Description The Devices & Services team is seeking a Senior Research Manager to join our fast-growing, forward-thinking technology research practice. In this role, you’ll collaborate with some of the world’s most influential brands shaping the future of technology. Our team stays at the forefront of innovation—whether exploring what the next generation of technology might look like, reimagining beloved products, diving deep into the evolving role of AI, and beyond. In this role, you will manage a wide range of initiatives across the full project lifecycle from proposal to report delivery. You will bring your intellectual curiosity, entrepreneurial mindset, and storytelling ability to lead research initiatives that help solve our clients’ biggest challenges. If you’re passionate about research and want to explore what’s next in technology and consumer behavior, this opportunity is for you! - Manage all phases of mixed methods research projects, with a strong emphasis on quantitative research, including research design, questionnaire and discussion guide development, data analysis and storytelling. - Projects could include audience, landscape, and brand studies, with methods such as tracking, concept and creative testing, messaging/positioning evaluation, market sizing, and segmentation. - Translate research data into clear, actionable insights and recommendations through visual, creative and story-driven reports. - Partner with internal and external operations teams (programming, fieldwork, facilities, moderators, data processing) to drive projects forward on stringent timelines. - Build relationships through effectively managing day to day client interaction and helping solve client issues and concerns. - Help provide direction to analysts on the team, giving meaningful feedback on all aspects of a project and training analysts across methodologies. - Drive successful project execution, collaborating with senior team members and providing input and oversight to junior team members at each step of the research lifecycle. Qualifications - 5+ years’ experience working in consumer insights, market research or strategy, ideally with clients in technology. - B.A./B.S. degree in areas such as Social Sciences, Business, Marketing, Market Research, Statistics, Economics or a related field. Additional degrees are welcome! - An enthusiasm for research, data driven approaches, and strategic thinking. - Experience with and flexibility to work on both qualitative and quantitative projects, including both custom ad hoc and tracking projects. Moderation experience is a plus! - Genuinely interested in seeking information on the “whys,” always digging for more information to understand what makes consumers tick. - Excellent at working with data to identify trends and insights, including both structured and unstructured data. - Strong experience with interpreting advanced data techniques such as statistical significance testing, correlation analysis, maxdiff, TURF, key drivers analysis, multivariate analysis techniques, conjoint, and discrete choice analysis. - Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. - Love nurturing and building relationships and can confidently provide strategic guidance to your clients. - A natural problem solver who looks for solutions rather than viewing issues as roadblocks. - Internally-motivated who continuously strives to get things done well, regardless of challenges encountered. - Successfully manages time and multiple competing priorities to ensure deadlines are always met. - Hawk-eyed attention to detail ensuring high levels of quality control and reporting. - Team player who is able to work collaboratively and harmoniously within a team and across teams. Requirements - This is a full-time, exempt position. Benefits - Flexible/Remote work with optional usage of our great offices in Culver City or New York. - Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s. - Medical, Dental, and Vision Insurance Plans. - 401K with company match. - Generous paid Parental Leave. - Regular performance evaluations with opportunities for promotions and merit increases. - Educational and training reimbursement plan and other training and professional development opportunities. - Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more). - Resources available for mental health, inclusive care and family building. - NRGratitude – our company-wide employee recognition program. - Regular team/company events and activities including annual summer and holiday parties. - Pet friendly headquarters and pet insurance options. Compensation In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $85,000 - $100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
Role Description Care Manager provides emotional support, guidance and services to families dealing with serious medical conditions or emotional disturbances. Care Manager works with the client to assess their practical, emotional, and social needs, develop comprehensive, individual plans of care to meet such needs, integrates clients into existing programs and services, and monitors progress. Care manager interfaces with children, their parents and siblings, medical and social service professionals to bring comfort and support to families and their children. Must assure that clients receive appropriate, competent, and professional information and advice, referrals and advocacy services to achieve successful outcomes. Responsibilities Include: - Determine clients' acuity level and eligibility for assistance - Conduct home and hospital visits as needed - Collect information about clients, and enter information into databases - Gather necessary documentation from clients in a timely manner - Maintain and timely update of client and/or family interactions log - Maintain case history records, prepare reports, and ensure readiness for quarterly audits - Research local and national organizations to identify resources to meet the specific needs of clients and their families - Refer patients to appropriate health care, community or social services or resources - Coordinate communication between patients, family members, medical and administrative staff, insurance companies and other external partners - Create and modify plans of care to meet client needs and goals - Monitor clients to evaluate the plans of care progress - Complete documentation required by programs or regulations - Provide emotional support to clients and family members - Provide advocacy to client families as needed, including making phone calls, writing letters, or accompanying clients to meetings - Assist in ad hoc duties Qualifications - Outstanding communication skills, both verbal and written - Strong organizational skills - Excellent time management skills and the ability to multitask - Proficient computer skills: MS Office, Google Suite, CLS. Ability to learn new software if needed - Ability/experience working successfully with sensitive information - Nonprofit experience is a plus - A bachelor’s degree with two years of relevant experience - OR A master’s degree with one year of relevant experience
Consulting Senior Manager
BGBx ConsultingBGBx Consulting is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.
Role Description At Hayden, Senior Managers lead complex client engagements end-to-end, develop and coach high-performing teams, and contribute to organization-building initiatives. Throughout your tenure, you will expand from strong team leadership into broader firm impact by engaging senior team members as strategic thought partners, owning deliverable execution across complex engagements, and leading insight generation in collaboration with firm leadership. Successful Senior Managers provide project oversight required to meet client expectations, along with big-picture strategic direction on engagements. They collaborate with every level of employee at Hayden to deliver meaningful work. While we focus on the life sciences industry, you will learn business & strategy foundations that can be applied broadly throughout your career. Daily & Monthly Responsibilities - Technical & Content Advisor - Provide sound guidance to project teams and leadership, leveraging strong analytical thinking skills and content knowledge. - Demonstrate domain expertise grounded in experience, project work, and interest. - Review analytical approaches and outputs for accuracy and alignment to the client’s key business questions. - Product Content & Delivery - Fully own the development of high quality, rigorously QC’d, and well-organized content & serve as final reviewer of content before client delivery. - Ensure outputs tell a clear, persuasive story; synthesizing findings into implications and recommendations tailored to the client’s needs. - Coach project teams on slide creation, storyboarding, and preparing executive-ready communication and deliverables. - Manages Operations, Processes, & BD Support - Supervise day-to-day operations, brainstorming with leadership to identify future strategic opportunities. - Improve internal processes that increase delivery quality and consistency. - Contribute to recruiting and onboarding (interviewing, case studies, mentorship) and participate in learning initiatives. - People Management - Support the development of 1-5 junior team members. - Monitor performance, provide timely & specific feedback, identify individuals’ needs, and provide coaching & training. - Facilitate team reflection and drive the application of insights to support continuous improvement. - Model Hayden’s core values to help shape an inclusive, high-ownership, growth-mindset culture. Qualifications - A problem-solver who distills complex information into actionable recommendations that effectively addresses the client’s needs. - An innovator who identifies opportunities to build upon current work (including novel analytic methodologies, business frameworks, etc.). - A navigator of uncertainty who remains adaptable, curious, and open to learning. - A coach who invests in the growth of team members through trainings and other learning & development activities. - A people leader who creates a climate in which people are engaged and want to do their best. Requirements - 6-7+ years of work experience in consulting, data analytics, or other relevant areas within the life sciences. - An advanced degree or educational experience is highly desired. - Excellent problem-solving abilities, exceptional communication and quantitative skills, and a team contributor. - An interest in and desire to learn about the constantly evolving healthcare industry. - Strong project management, time management, and organizational skills. - Excellent written and verbal communication skills. - Exceptional literacy in Excel and PowerPoint. - Proficient in analytics, analytical approaches, and how to interpret and enhance data analytics created by junior staff. - A willingness or ability to travel as needed (20% on average). Benefits - Your expected annual compensation for this level for base and bonus is between $217,000 and $230,000. - In addition to your base salary and annual bonus, employer 401k match, and significant performance incentive awards which occur at time of promotion. - Hayden considers many factors in our compensation decisions which include but are not limited to the following: individual skills set/job performance, organization and industry demand, individual experience level and training, and geographic location. Company Description BGBx Consulting is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.
Role Description QuantumWork Advisory has numerous engagements, both advisory and transformation projects, which require substantial change within our client’s organizations. We are seeking to hire a certified change management professional with HR/Workforce industry background to serve our clients during our engagements. This would include building out change management plans, communication plans, training materials, executing training, and assisting other workstreams in performing change in their respective areas. - Leads change management effort on enterprise scale client projects, guiding the client and the project to successful communications and eventually adoption of tech/process. - Actively exercises certified change management procedures in order to produce high quality program and project results. - Liaises with other project workstreams, internal and external, to ensure the change management thread is woven through each project to completion. - Manages the creation of change management documentation and trackers: change management plans, communication plans, training plans. - Build awareness for change within client organization and eventually reinforce that change via various methodologies in a standard CM strategy. - Drafts and owns all manuals, communications and training materials relevant to the future state program. - Trains and mentors new and/or junior members of the team. - Dedicates effort to enhance project methodologies by identifying and deploying process improvement strategies across team. - Drive change via various channels: Creative solutions are welcome via technology or automation where achievable. Qualifications - Demonstrated competency in strategic thinking with strong abilities in relationship management, working with demanding stakeholders, and driving change adoption. - Experience in working with cross-functional teams to enhance their efforts and deliverables through effective CM. - Demonstrated competency in self-discipline and independently completing project deliverables. - Excellent verbal and written communication skills. - Advanced in ability to maintain very detailed documentation as mentioned in Responsibilities Section. - Intermediate knowledge of VMS technologies, MSPs, and the Procurement/HR/Tech landscape as a whole. - Advanced with Microsoft Office Suite, specifically Visio. - Ability to travel up to 25%. Requirements - Four to Six (4-6) years of HR industry experience. - Four to Six (4-6) years of Change Management experience. - Change Management certification, preferable ADKAR, Prosci, CCMP, MSI, etc. - Bachelor’s Degree or equivalent experience. Benefits - This contract pays $50-120/hour.
