Role Description As a Managed Services Specialist, Revenue Cycle Management (RCM), you will help home and community care organizations protect their revenue and stay compliant so they can focus more time on delivering quality care. You will sit within our Customer Success organization and partner closely with our Product, Professional Services, Customer Success, and Support teams to guide customers through complex Electronic Visit Verification (EVV), billing, and payer requirements. You will lead EVV activations and certifications, support high-stakes billing and compliance initiatives, and act as a trusted advisor to both operational and implementation-phase customers. Operating in a highly regulated Medicaid and EVV environment, you will translate evolving regulations and payer rules into practical workflows and configurations that drive accurate billing and revenue realization. What You’ll Do - Lead EVV activations and certifications for new and existing customers so they meet payer and aggregator compliance requirements. - Validate complex customer requirements and configurations to support accurate billing and EVV compliance across diverse payer programs. - Serve as a trusted advisor to customers, guiding them to achieve revenue cycle performance goals through effective EVV, billing, and operational processes. - Investigate and resolve complex EVV, billing, and revenue cycle issues in collaboration with customers, aggregators, and internal teams. - Support and stabilize high-priority customer escalations related to EVV, billing, compliance, and revenue cycle workflows. - Research and track state-specific EVV regulations, payer requirements, and industry trends to keep customers and internal teams ready for change. - Support configuration validation, testing, user training, and go-live activities for EVV and billing workflows to ensure successful customer launches. - Develop and maintain documentation, best practices, and enablement materials that improve internal enablement and customer self-sufficiency. - Deliver training and enablement sessions for customers and internal stakeholders on EVV, billing workflows, compliance requirements, and RCM best practices. - Collaborate with Product teams to identify enhancement opportunities, influence roadmap priorities, and validate fixes related to EVV and revenue cycle functionality. - Use AI tools responsibly to streamline repetitive work, improve quality, and share learnings that elevate how the team operates. Qualifications - 4+ years of experience in revenue cycle management and/or home health care. - 2+ years of experience with Medicaid-based home health services and deep familiarity with EVV requirements and workflows. - Demonstrated ability to recognize, articulate, and solve complex problems across EVV, billing, and revenue cycle processes. - Strong communication and interpersonal skills, including experience engaging with customer leadership and presenting data or trends. - Proven ability to manage multiple projects at once and adapt quickly while handling competing priorities and deadlines. - Experience creating and maintaining clear, process-based documentation and guides. - A proactive, self-directed work style, with a strong sense of ownership and accountability for customer outcomes. - Demonstrated working knowledge of AI and real examples of using AI tools to enhance the quality, efficiency, or impact of your day-to-day work. - Deep expertise in the AlayaCare platform or similar home and community care or RCM platforms is an asset. - Experience managing and maintaining EVV compliance data, including analyzing and presenting trends, is an asset. Location and Work Model This role is based in the United States and follows AlayaCare’s work model for that location. Roles in Montreal, Toronto, and Victoria, BC are hybrid with in-office collaboration days each week, while US-based roles are remote, with virtual collaboration and no expectation of fully in-person work. Benefits - Equity in a well-funded, scaling company. - Comprehensive health benefits, telemedicine, and lifestyle spending accounts. - Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. AI at Work At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com .

Title: Library Services Representative - Adult Services (Part-Time) Location: Lewisville United States Salary $20.36 Hourly Location 151 W. Church St., Lewisville, TX Job Type Part-Time Job Number FY2526-00123 Part-time employment at the City of Lewisville offers a few advantages, including: - FICA Alternative with Corebridge Financial (Enrollment Required)* - Optional Enrollment in a Deferred Compensation Plan with Nationwide or Corebridge Financial - Employee Membership Discount to Thrive, LELLA, and Lake Park - Volunteer Pay - Paid Time Off Accrual - Employee Assistance and Work/Life Support Program - Referral Program Eligibility Job Description: Performs a variety of paraprofessional duties in the Library including customer service, information and reference service, instruction, and circulation functions. Assists patrons with library systems and questions in-person, via phone and email. - Performs general and in-depth questioning to respond appropriately to information needs. - Assists and instructs patrons in using the library's resources, services, computers, printers, copiers, fax, vending, other equipment and software. - Assists patrons with directional and procedural inquiries. - Creates and maintains library customer accounts. - Uses search and retrieval techniques to locate appropriate print, audiovisual, and electronic materials. - Understands, follows, and interprets library policies and procedures. Assures confidentiality of library customer account records. - Participates in Library outreach activities. - Assists and backs up other library units as assigned. - Assists with opening and closing procedures. - Participates in maintaining the organization and cleanliness of the Library. - Performs other related duties as requested, assigned, or required. Adult Services: - Provides in depth reference, research, and readers advisory assistance for patrons. - Instructs and assists makerspace and digital media lab users with equipment and software. - Assists with the Interlibrary Loan service including verification, requests, receiving, processing, tracking and returning of materials. - Assists with the implementation of library programs and events. - Designs and creates displays, reading lists, signage, flyers, posters, and other publicity to promote library resources, services, and programs. Education & Experience - Two years of college required. - 6 months of customer service experience required. Library, cashier, data entry, integrated computer system, alpha/numeric system experience preferred. - Two years of library experience preferred. - Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: - Knowledge of organization of library materials, including Dewey Decimal Classification System and Library of Congress Subject Headings. - Knowledge of basic library principles and practices. - Knowledge of customer service methods and techniques. Ability to: - Ability to demonstrate exemplary customer service in person, over the phone, and via written communication using the English language. - Ability to effectively resolve customer complaints and concerns. - Ability to analyze and perform and/or manage a variety of library projects from planning through implementation. - Ability to exercise initiative and independent judgment to make basic operational decisions and respond to various customer service needs using courtesy, persuasion and tact. - Ability to accept responsibility and account for his/her actions. - Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks. - Ability to be punctual and attend work regularly. - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. - Ability to perform work accurately and thoroughly. - Ability to communicate clearly, and obtain and relay information effectively with customers, staff, and volunteers. - Ability to organize time effectively. - Ability to use standard office practices and automated systems. - Ability to learn and utilize new processes, procedures, software, and equipment. - Ability to accurately process and record customer and business transactions. - Ability to multi-task and adapt to changing environments. - Ability to prioritize and organize workload to meet deadlines. Skills: - Skill in operating a variety of office equipment and software including personal computers, photocopiers, scanners, Microsoft Office, Internet, email, and other equipment or software typically encountered in library services. Skill in communicating clearly and concisely, both orally and in writing. - Skill in teaching individuals and/or groups. - Skill in attention to detail. Preferences: - Bilingual in Spanish preferred. Other Requirements: - Must submit to and pass a criminal background and pre-employment drug test. - Must be available to work nights, weekends, and some split shifts as required. Hours may vary. A combination of mornings, afternoons, evenings and alternating Saturdays.

Role Description We are growing and are looking for qualified applicants who enjoy assisting their clientele and managing multiple tasks. In this role, you will assist with making reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is only for those who are detail-oriented, client-focused, and are comfortable working independently in a remote environment. Key Responsibilities - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication - Complete required training Qualifications - Must be authorized to work in the US, UK, Mexico, Australia, Spain, or Latin America - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be at least 18 years old Benefits - Fully remote - Flexible schedule - Supportive team environment

Role Description We are seeking individuals who enjoy assisting their clientele and managing multiple tasks. In this role, you will assist with making reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is ideal for candidates who are detail-oriented, client-focused, and are comfortable working independently in a remote environment. - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Complete required training Qualifications - Must be authorized to work in the US, UK, Mexico, Australia, Spain, or Latin America - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be a minimum of 18 years of age Benefits - Fully remote - Flexible scheduling - Supportive team setting Company Description