Role Description This role is ideal for someone who thrives in a fast-paced, evolving environment and brings both deep technical expertise and a strong sense of ownership. You’ll be expected to navigate complex payer requirements, manage high-volume workloads, and collaborate closely with Revenue Cycle Management (RCM) to ensure enrollment accuracy directly supports timely reimbursement. Get ready for some significant challenge. This is a performance driven, fast paced environment where accuracy is key. You’ll be working with complex requirements across payers, ensuring compliance with NCQA, CMS, and state regulations while directly impacting provider experience and organizational revenue. Positions in this function are responsible for all activities associated with credentialing and provider enrollment. This includes: - Processing provider applications and re-applications - Managing roster submissions - Maintaining data integrity across systems - Ensuring high-quality standards are upheld - Auditing work, improving processes, and supporting compliance with regulatory requirements Schedule: - FT, 40 hours - Monday - Friday, 7AM - 5PM, flexible time zone Location: - Remote - Nationwide You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Manage end-to-end provider enrollment workflows, including roster submissions, individual enrollments, and revalidations across multiple payers - Maintain and update provider data across systems including MD-Staff, roster templates, and payer platforms, ensuring consistency and accuracy - Proactively track and follow up on enrollment statuses, resolving delays and preventing gaps that impact billing or network participation - Serve as a subject matter expert on payer-specific requirements, identifying nuances and adapting processes accordingly - Partner closely with RCM to investigate and resolve claim denials, reimbursement delays, and enrollment-related billing issues - Conduct audits, identify root causes of errors, and support process improvements to enhance accuracy and efficiency - Manage high-volume workloads and competing priorities, ensuring deadlines are consistently met without sacrificing quality - Operate effectively in an evolving environment where processes and job aids change; demonstrate the ability to bring structure and clarity - Act as a go-to resource for complex work while supporting overall team performance and success - Take ownership of issues from identification through resolution, including cross-functional coordination when needed - Support process improvement efforts by contributing to projects and helping refine existing workflows and team processes - Extensive work experience, often across multiple functions (Enrollment, Credentialing, RCM) - Work frequently requires navigating ambiguity and developing new or improved procedures - Works independently with a high degree of accountability - Mentors others and acts as a subject matter expert - Coordinates activities across teams and functions - Drives process improvements and operational efficiency Qualifications - High School Diploma/GED - 4+ years of healthcare provider enrollment experience - 2+ years of experience working with compliance workflows and processes, including NCQA policies and practices - 2+ years of experience researching and applying payer and government regulatory requirements - Intermediate level of proficiency with MS Excel and Word Requirements - Demonstrated experience managing payer rosters and complex enrollment workflows - Experience working with MD-Staff (or similar credentialing/enrollment systems) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.