Role Description Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence. - Listen actively to understand client goals and create travel solutions tailored to their needs. - Guide clients through itinerary options, modifications, and travel best practices. - Deliver exceptional service that drives client satisfaction and supports performance goals. - Collaborate with internal teams to ensure smooth, accurate travel arrangements. - Proactively identify and act on opportunities to improve the client experience. Qualifications - A strong customer service mindset — you're motivated by helping others. - Excellent communication skills and the ability to build trust quickly. - Tech-savvy and comfortable using email, chat, and other digital tools. - Detail-oriented, organized, and thrives in a structured environment. - Previous client service or call center experience is a plus, but not required. - High school diploma or equivalent. Requirements - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported). - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates). - Post-Training Schedule: Third shift with start times between 9:00 PM and 12:30 AM ET. - Annual travel to our Duluth office 2–3 times per year for team engagement and development. Benefits - A respected, mission-driven company committed to innovation and service excellence. - Career growth pathways and continuous training. - A collaborative culture where your voice is heard and your work matters. - Equipment provided and travel covered for required in-person training. Company Description Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application, or selection process may contact Human Resources at hr@travelinc.com.

Role Description Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time - Build a Career, Not Just a Job: You’ll begin with 14 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our office, your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. - Make an Impact Every Day: Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. - Grow With Us: From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence. - Listen actively to understand client goals and create travel solutions tailored to their needs. - Guide clients through itinerary options, modifications, and travel best practices. - Deliver exceptional service that drives client satisfaction and supports performance goals. - Collaborate with internal teams to ensure smooth, accurate travel arrangements. - Proactively identify and act on opportunities to improve the client experience. Qualifications - A strong customer service mindset — you're motivated by helping others. - Excellent communication skills and the ability to build trust quickly. - Tech-savvy and comfortable using email, chat, and other digital tools. - Detail-oriented, organized, and thrives in a structured environment. - Previous client service or call center experience is a plus, but not required. - High school diploma or equivalent. Requirements - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported). - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates). - Post-Training Schedule: Second shift with start times between 12:00–2:30 PM ET. - Annual travel to our Duluth office 2–3 times per year for team engagement and development. Benefits - A respected, mission-driven company committed to innovation and service excellence. - Career growth pathways and continuous training. - A collaborative culture where your voice is heard and your work matters. - Equipment provided and travel covered for required in-person training. Company Description This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Role Description The Call Center Workforce Management Specialist will handle and support the technical infrastructure and software systems of our call center operations. Responsibilities include: - Implementing and monitoring call routing strategies, agent scripts, and data capture processes to improve customer interactions. - Providing technical support to call center agents, supervisors, and managers to resolve system-related issues efficiently. - Developing and managing agent schedules based on call volume forecasts and business needs. - Monitoring real-time adherence, adjusting schedules as necessary to meet service level agreements (SLAs). - Analyzing WFM data to identify trends and recommend improvements in staffing and operations. - Centralizing forecasting, scheduling, and intraday performance management. - Developing training materials and conducting sessions to ensure effective use of call center technologies. - Working closely with management to align system configurations with business objectives. - Generating regular reports on system performance, call metrics, and WFM statistics, providing actionable insights. - Participating in cross-functional meetings to discuss system enhancements and operational strategies. - Working closely with IT teams to ensure smooth integration of new technologies with existing systems and processes. - Maintaining regular communication with other departments to help align technology upgrades with overall business goals. - Staying updated on system updates and new features, disseminating relevant information to the team. - Conducting training sessions as needed to ensure all agents are proficient with the tools and systems they rely on. - Performing research and evaluating new technologies that could improve efficiency, accuracy, customer satisfaction, and optimize staffing levels. - Implementing advanced reporting tools and dashboards that provide real-time insights into call center performance. - Using and integrating data visualization tools to help identify trends and outliers in performance metrics (e.g., call abandonment rates, agent adherence). - Implementing a cycle of continuous assessment and improvement. - Regularly updating processes and workflows based on new data, best practices, and industry benchmarks. - Providing on-call support, which may require working on some nights and weekends. - Maintaining unit’s operational quality and productivity goals. Schedule: Monday - Friday, 8:30 AM – 5:30 PM (Eastern Time) Weekly Hours: 40 Qualifications - Bachelor’s degree in business, systems management, or related field preferred. - Five years’ experience in data analytics is preferable. - Experience with customer experience design and management, and contact center projects are preferable. - Minimum of three (3+) years of experience in call center system administration or a related field. - Familiarity with Workforce Management tools and principles. - Proficient in system configuration, troubleshooting, and performance optimization. - Understanding of call routing, IVR systems, and ACD functionalities. - Excellent written and verbal communication skills. - Ability to thrive in a fast-paced environment and meet assigned deadlines. - Excellent organizational skills, accuracy, and attention to detail. - Ability to operate both independently and collaboratively as required. - Proficiency in Microsoft Office Suite, including Word, Excel, Outlook and Visio. Requirements - Individuals must be able to sustain certain physical requirements essential to the job, including: - Standing for up to 6 hours a day. - Sitting in a sedentary position for up to 6-8 hours a day. - Lifting/pushing/pulling up to 50 pounds of equipment, baggage, supplies, etc. - Bending or squatting to perform essential functions. - Safely maneuvering stairs, climbing up/down, and walking to access work areas. - Demonstrating agility and fine motor skills to operate equipment and tools. - Visually reading documentation and typing/writing with accuracy. - Listening attentively and documenting information accurately. - Demonstrating good decision-making and cognitive ability. Benefits - Salary Range: $70,000.00 - $75,000.00 Company Description We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. CenterLight Healthcare System currently hires employees in states where we are registered to do business. At this time we are able to consider candidates residing in the following states: - Alabama - California - Colorado - Connecticut - Florida - Georgia - Illinois - Louisiana - Massachusetts - New Jersey - New York - North Carolina - Ohio - Oklahoma - Oregon - Pennsylvania - Puerto Rico - South Carolina - Texas - Utah - Virginia - Wisconsin

• Provide day-to-day supervision of the Charter Center Representatives. • Assign individuals to work schedules and ensure staff adherence to assigned work schedules. • Manage the workforce to ensure that the call service level remains very high. • Track all charter activity and adjust as necessary to avoid conflict with peak call volume. • Develop a contingency plan to maintain adequate coverage levels in the event of staff shortages. • Lead a team of direct reports; inspire, coach, develop, and motivate them to ensure they are providing world class customer service in all customer interactions. • Develop and facilitate all needed and/or required training for new and/or existing Call Center Reps. • Build and maintain strong relations with locations (internal customer) • Drive a culture of continuous improvements, new approaches, and personal excellence. • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. • Run call lists and train outbound CCR’s on what verticals to target. • Ensure that revenue and contact center goals are met and communicate this progress to the CCR’s as a team unit. • Monitor inbound/outbound customer service calls to ensure call integrity, and proper phone technique. • Assist Charter Center Manager in the development and implementation of new programs or processes.