This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're hiring a Infrastructure Manager to accelerate supply and demand matching on our platform. This is an Individual Contributor role reporting to the Head of Infrastructure. - Match incoming leads from our sales team with internal capacity and external capacity in the market - Maximize utilization of our compute resources - Source and onboard new compute suppliers across the globe - Source capacity based on customer needs and market trends - Solve customer and supplier problems in a fast-moving, dynamic market - Understand technical and commercial differences between suppliers to optimize our capacity funnel - Develop a proactive compute strategy informed by market intelligence - Negotiate cost with suppliers and other vendors - Create and implement processes around capacity planning Qualifications - 2+ years in cloud sales, GPUs, data centers, or a related field - Existing network of contacts in the compute market (providers, brokers, or buyers) - Deep understanding of the GPU compute market—what drives supply and demand - Strong written and verbal communication across technical and commercial stakeholders - Sound judgment in decisions that directly impact revenue and cost - Comfortable operating in ambiguity - Self-directed and energetic, able to operate autonomously while collaborating cross-functionally - Bias toward action in a fast-paced environment Benefits - Impact: Be in a critical team unlocking revenue for the wider company - Real business: Meaningful revenue, complex transactions, and tangible impact - High-growth environment: Get in early at a company in a massive market - Ownership: Direct line to leadership and influence over how we scale - Competitive compensation + meaningful equity - Comprehensive benefits for you and your dependents, including healthcare, dental, and vision coverage, 401(k), and unlimited PTO

• Provide support to the service desk team for complex technical issues, including server applications and infrastructure components, with an emphasis on networks and security. • Infrastructure support and troubleshooting — including responding to alerts, configuration changes of networks, security and server infrastructure, and managing customer expectations regarding outages and downtime. • Daily health checks for backups and monitoring events including logging tickets to other resolver groups. • Adept at working with the myriads of technologies that make up the IT infrastructure including Server Storage and network infrastructure, security & firewalls. • Must be willing to rapidly (often on the fly) learn new technologies and components. • VIP Customer support — Must be capable of taking the lead to support critical VIP’s, liaise with Microsoft and other tech vendors, do detailed root cause analysis and provide details and timely information to the customers. • Project delivery work — including building and implementing virtual infrastructure, both onsite customer premises and cloud services, working with customer resources and other client team members where required. • Project delivery of major file server migration project with ~120TB of files to be relocated from 30+ file servers to centralized storage array.

• Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout. • Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices. • Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards. • Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime. • Develop training materials and conduct sessions to empower users to adopt North’s capabilities effectively.

• Define and evolve enterprise architecture vision and principles • Establish architecture governance frameworks • Lead development of reference architectures • Partner with Platform Engineering to ensure architectural standards • Act as strategic advisor to CTO, Product, Engineering, and Infrastructure leaders • Evaluate and introduce emerging technologies • Build and mentor a high-performing architecture team • Ensure architectural decisions support regulatory compliance