• Analyze and translate high-level customer requirements into detailed technical designs • Design, build, and maintain scalable Customer Platform services and React-based SPAs • Develop modular, maintainable solutions using .NET Core and C# • Influence architecture and drive technical decisions across services and platforms • Build and integrate event-driven systems using Kafka and messaging frameworks • Improve code quality through reviews and automated testing (unit, integration, acceptance) • Optimize, refactor, and reuse code for performance, scalability, and maintainability • Collaborate on testing strategies that ensure high reliability and quality • Diagnose and resolve complex production issues across distributed systems • Implement secure coding practices and continuously improve application security posture • Create and maintain technical documentation • Estimate work across projects including dependencies, timelines, and risks • Stay current with emerging technologies and industry trends • Contribute to engineering best practices and continuous improvement initiatives • Mentor engineers and support team growth and development

• Own and implement scalable, maintainable features aligned with the squad’s roadmap and technical direction. • Actively engage in squad planning, retrospectives, demos, and async updates to ensure transparency and delivery. • Write and review high-quality code and tests that align with team standards and CI/CD requirements. • Work closely with Squad Leads, Product Partners, and Senior Engineers to translate business needs into actionable tasks. • Use Git and structured workflows for effective collaboration, review, and delivery. • Identify and resolve performance issues across features or services to ensure responsive, stable systems. • Own deployment and operational infrastructure (Kubernetes, Azure, Cloudflare Workers), driving reliability, scalability, and cost-efficiency across services. • Maintain clear, useful documentation on decisions, systems, and workflows to ensure visibility and continuity. • Coordinate with QA, Design, and Product to ship features that are user-centered and technically sound. • Design and deliver features with an understanding of distributed systems, service ownership, and cross-service communication. • Communicate proactively and clearly in written updates, planning sessions, and code reviews. • Support junior engineers through pairing, feedback, and sharing of technical context. • Participate in squad demos, share what you’ve built, and incorporate feedback from stakeholders.

• Take broad product and business direction and turn it into shipped, high-impact product work • Make strong product and technical decisions with limited hand-holding • Use AI tools across the development lifecycle while maintaining ownership of product judgment, technical decisions, and production quality • Lead projects from problem definition through scoping, implementation, rollout, verification, and iteration • Partner closely with product managers, designers, engineers, and customer success to scope, plan, build, launch, and iterate on product improvements • Build and scale enterprise-grade product experiences that account for permissions, workflows, edge cases, reporting, reliability, supportability, auditability, and operational complexity • Bring strong intuition for what makes web applications successful in production, including performance, accessibility, observability, responsive design, and graceful degradation • Mentor peers by modeling pragmatic engineering judgment, strong ownership, and customer-focused execution

• Build and maintain customer-facing features that are integrated into core product workflows • Contribute to internal services relied on by other engineers • Collaborate closely with teammates and communicate progress • Help ship AI-enabled features and workflows