• Drive the evolution of our UX practice, balancing the optimization of our core SaaS platform with the integration of forward-looking "Agentic AI" capabilities. • Own the design lifecycle from concept to delivery. You will direct the creation of scenarios, wireframes, and prototypes while maintaining the ability to jump in and design alongside your team. • Mentor and scale a high-performing team of designers and researchers, fostering a culture obsessed with solving customer problems and continuous improvement. • Partner with Engineering and Product Management to ensure design is a key driver in our product strategy, ensuring technical feasibility without sacrificing user centricity. • Operationalize user research to validate complex workflows, ensuring users trust both our traditional tools and new autonomous features.

• Design and ship impactful products • Collaborate with your product partners to explore ways to deliver new features while meeting the team’s business objectives • Create workflows, wireframes and high-fidelity designs that capture possible solutions to product requirements • Draw sketches, illustrations and storyboards to represent complementary dimensions of the experience you envision • Conduct User Research to understand both the patients and the providers’ experience and identify friction points and areas of improvement • Support your engineering partners throughout the development lifecycle to ensure a smooth and timely delivery of features • Jointly define the quantitative and qualitative metrics used to assess the quality of design deliverables and guide further iterations • Grow Natera Design System by creating new components • Refine the processes that drive our work to establish Natera Design Team as a reliable and predictable partner to our stakeholders

• You’ll lead multiple product engineering teams embedded in cross-functional Product and Design squads, owning the end-to-end member experience and the operating system (OKRs, planning, metrics) that keeps delivery predictable: • Onboarding and experience foundations: first-run flows, setup, and the baseline UX patterns that everything else builds on • Core engagement surfaces: home, navigation, discovery, and progression, helping members know what to do next and why it matters • Support and connection: member-facing support flows, messaging, and the care-team tools that enable timely, human intervention • AI-assisted experiences and workflows: partner with Product, Design, and Applied AI, to apply AI thoughtfully to improve speed, quality, and support effectiveness, while keeping care human-led and trust-first • Journey reliability: resilient, observable experiences; cross-cutting investments in performance, reliability, and development productivity, in partnership with Platform Engineering • Build experiences members want to come back to, while holding a high bar for quality and operational excellence.

Please note: Applicants will be required to submit a portfolio as part of the application. About Bizee Bizee (formerly Incfile) has helped over 1 million entrepreneurs start and run their businesses. We're transforming from a transaction-focused formation business to an AI-powered operating system for entrepreneurs. We champion the everyday entrepreneur. We believe in self-determination, grit, and earned success. No fluff, no jargon, no pretense. We work hard, ship fast, and let our products speak for themselves. We are seeking design leaders who embody these values and are eager to define the visual and interactive language across all customer touchpoints. Join us in shaping the operating system that will power the next generation of American businesses. What Makes Working Here Different - AI-Native Design: AI isn’t a bolt-on; it’s our core. You’ll lead the design of AI-driven interfaces that personalize customer experiences and make complex business operations feel intuitive. - High Agency, High Impact: You own the design vision. We don't do "pixel-pushing" from the top down; you identify the design patterns and UX improvements that drive customer satisfaction and long-term retention. - Greenfield Opportunity: We're rebuilding our customer experience stack. You’ll define the design strategy for how entrepreneurs experience, use, and continue to gain value from their business services. The Role You will be the visionary Director of Experience Design, responsible for defining the strategy and leading the execution of design across the entire Bizee ecosystem. Your role is pivotal in ensuring brand clarity at every touch point, spanning both our web presence and product experience.  You will own the holistic customer experience, ensuring a cohesive, high-quality design language is applied across all touchpoints, from initial awareness to complex in-app service consumption. This is not a "style guide manager" role. You are a business-minded, hands-on design leader obsessed with customer psychology, brand consistency, and service design. You will partner deeply with Product, Engineering, and Marketing to build flexible, scalable design systems that enable rapid experimentation and brand consistency. You will be a key design contributor influencing the broader executive team on brand experience and user-centric strategy. What You'll Deliver In your first 6-12 months: - Unified Design System: Launch a scalable, AI-ready design system that ensures consistency across all customer-facing touchpoints (product, brand, and marketing). - Brand and Web Creative Direction: Partner with Marketing and establish a  creative direction and visual standards for all marketing campaigns, brand assets, and the Bizee corporate website, ensuring they align with the core product design system. - Onboarding UX Re-architecture: Partner with Product to redesign the post-purchase experience, ensuring high adoption and a measurable reduction in early churn. - Member Center Experience: Lead the design of a proactive "Member Center" that empowers entrepreneurs to manage their services and recognize value easily. - Continuous UX Optimization: Partner with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and in-app support triggers. - Customer Sentiment Design: Integrate design-led feedback loops (CSAT/NPS) into the product experience to ensure we are meeting the psychological needs of our users. - AI-Driven Interface Patterns: Deploy new design patterns for interacting with AI-powered features, increasing long-term engagement and trust.